Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 252Page Number

I booked a two-night stay because it was the closest Hotel for my fan activities. To be honest, I didn’t have high expectations, but after actually staying here, I was impressed by the clean Room and, above all, the kind service from all the staff. It was a wonderful Hotel that made me want to come back for sure. Thank you very much.

The Room was thoroughly cleaned and well organized, to the point that you wouldn’t notice its age, so I felt at ease during my stay. Since the Room has an open-air bath, I could soak at my own pace and it was very comfortable. Best of all, I could relax and unwind while listening to the sound of the river flowing just below. All the staff who assisted me from check-in to check-out were kind. I rated it 4 stars because I felt the incense scent at the front desk was a bit too strong.

I stay here every summer. Although this is a Plan with breakfast, it feels like the selection has become more limited year by year.

I stayed here when attending a baseball game at Yokohama Stadium. The unit bath was quite compact, and honestly I was a bit surprised, but for this price and location (close to the station and Yokohama Stadium), it was not an issue at all. In fact, I think the value for money is excellent. All of the staff were kind, and what especially stood out was on the morning of checkout. When I left my Room, an employee who had been working a little distance away took the time to stand up and bow to me. That thoughtfulness made me very happy and gave me a pleasant start to the day. Not only is the location great, but I also think this Hotel’s warm hospitality is one of its best features. I would definitely like to stay here again when I visit Yokohama. Thank you very much.

It was surprisingly easy to get here from the station. There were plenty of dining options nearby, which was great. I’d like to stay here again.

This was my first stay, and I was able to relax and unwind. There were plenty of indoor and outdoor dog runs within the Facility, along with a great selection of amenities and dog treats. They even had photo spots and raincoats, so it was perfectly equipped for traveling with a dog. I chose a Plan that allowed in-Room dining. The French dinner—especially the bouillabaisse packed with seafood—was delicious. Breakfast bread was also excellent. Since I was traveling solo, I used the bath in my Room, but the bath amenities were great as well, including POLA shampoo and skincare items such as lotion. The staff were kind and treated my dog warmly too. I would love to stay again.

I often have trouble sleeping in Hotels, but I slept soundly and was very satisfied. The soundproofing must be excellent—there was no noise at all, and the air conditioning was quiet, so I felt no stress. From now on, I think I’ll stop staying at cheap Business Hotels.

I stayed for two nights to attend events in Yokohama and Tokyo. The location was convenient, with easy access from both Haneda Airport and the nearest station, Shinagawa, making it easy to get around. It was also great that I could choose as many amenities as I needed, such as basic skincare (SEKKISEI) and tea. It was quiet at night and I slept very well. This Hotel is perfect for a trip focused on going out on your own.

I stayed here for an event at Wink Aichi. The Room was thoroughly cleaned down to every corner, and I had a very comfortable stay. I also liked the system of picking up amenities and loungewear as needed, as it reduces waste.

The in-room refrigerator was fridge-only, but I had a small item that I really needed to freeze, and the staff kindly helped me. Even after checkout, they were happy to store my luggage until my departure time, which was a big help. I also appreciated the complimentary coffee service in the lobby. I’d definitely stay again!

Although I only stayed overnight, it was excellent value for money. I would like to stay again.

I stayed here for a concert at Festival Hall. Since it was practically next door, I could go back and forth several times for merchandise sales and the show itself. Even after the concert ended, I was able to relax and fall asleep while enjoying the afterglow.

The staff’s warm hospitality made us feel truly cared for, and we were able to forget about everyday life and relax in the Onsen. We also enjoyed the course dinner. We’d love to visit again.

The kids were thrilled with the pool, karaoke, table tennis, and the huge selection of manga! Adults were just as happy with the sauna, drinks, and the Onsen! All Hotel staff were kind and helpful. Mr. T. kindly accommodated our requests during karaoke on the second day and carefully explained the details of our Room, which made us truly happy. I’m sorry I couldn’t thank you properly when we left. This is an Itoen we definitely want to visit again!

The location is convenient and close to the station, and the front desk staff guided us politely. The building was clean, and the Room was just as clean as expected, so we had a comfortable stay. There were a bath and a relaxation Room, which helped us make good use of our free time at night in the Hotel. The welcome drinks were unlimited, and the complimentary ochazuke was a great touch—everything was thoughtfully provided. I would likely stay again. Breakfast was also delicious—thank you for the wonderful meal.

We visited to celebrate our wedding anniversary. We had dinner at the Hotel’s Chinese restaurant. We did not mention our anniversary when making the Reservation, but the Hotel staff informed the restaurant, and they prepared an anniversary plate for us. The food was also excellent. The breakfast buffet was delicious as well, with a wide variety of options, and we were very satisfied. We also used the pool and fully enjoyed our stay at the Hotel. We would love to stay again if we have the opportunity.

I stayed for two nights in August and did not experience any major inconveniences. The meals were delicious. The Onsen was spacious, and I was able to relax and enjoy it. The staff were also very helpful. There was only one designated smoking area outside, but it was not particularly inconvenient.

After enjoying rafting nearby, we stayed overnight. The Room was a spacious Japanese-style room, and we were able to relax comfortably. We had a breakfast-only Plan, so we had dinner at the Hotel restaurant. Since we made a Reservation at check-in, even though it was fully booked that day, we were seated smoothly. The baths are in a separate building behind the Hotel, and we also enjoyed the open-air bath. When we go rafting again, we’d like to stay at this Hotel! Thank you very much!

We stayed here during the Obon holidays with our family and our dog. The Room felt a little small for four adults plus a dog, but the amenities were well stocked, everything was thoroughly cleaned, and we had a very comfortable stay. The grass in the dog run was also beautifully maintained, and our dog seemed to have a great time. Some Reviews mentioned concerns about the food, but they kindly accommodated our request as we are not fond of river fish, and the meals were actually delicious. There was a wide variety of dishes—so much so that we wished we had started dinner a bit earlier to enjoy even more. It seems the dining hall offers many other menu items besides what we had this time, so next time we would like to choose a Plan without meals and try various dishes there. All of the staff were very kind and handled everything with care even during the busy Obon period, which impressed us. It was a wonderful Accommodation that made us want to return for another family trip. Thank you very much for taking such good care of us.

We stayed for two nights. The location is close to the downtown area, making it convenient for getting to Matsuyama Castle, Dogo Onsen, and anywhere else. The Room was spacious with stylish interiors, and our family of four was able to relax comfortably. It almost felt like a waste to use it just for sleeping. The in-room sauna was also wonderful and very relaxing.