Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 25Page Number

Right in front of the station, so you can get there without getting lost. The room was very clean, and the amenities included a choice of bath salts; the fridge had Chill Out and chocolate. Although the room was compact with a unit bath/toilet, I was able to relax and enjoy my stay. The front desk staff were also kind and helpful.

I was recommended this place by someone I trust, and this was already my third stay. I love the view from the window and the large public bath. The staff I meet in the hallways always greet me warmly. Thank you, as always, for making my trips so comfortable.

This was my first stay. The welcome drink included alcohol, and it made a fantastic first impression. After checking in at the compact yet open and airy lobby, I headed to my room. It was efficiently laid out, spotless, and so well designed that it felt like my home had been upgraded. The semi-open-air hinoki bath smelled wonderful, the water temperature was easy to adjust, and I was able to relax fully at just the right temperature. The amenities were excellent, and I was especially happy to try a Kinujyo hair dryer for the first time. Dinner was a creative kaiseki course and truly outstanding. The Inaho dish had an addictive flavor, the apple gratin was delicious, and the hamo (pike conger) and duck dobin-mushi was exceptional. They kindly made rice balls from the matsutake rice I couldn’t finish, and even the late-night inari sushi snack was delicious—everything felt thoughtfully prepared with no shortcuts. The clam soup at breakfast was so good that I asked for seconds. I also appreciated that service at both dinner and breakfast was attentive yet unobtrusive—not overly pushy—which can be hard to balance. Check-out being at 12:00 allowed me to enjoy the hot spring again after breakfast. I had a wonderfully relaxing time enjoying both the hot springs and the meals, and I would love to stay again.

Once again, it was a relaxing and enjoyable trip. My friends who visited for the first time all loved it and had a great time. The meals were delicious again, and we ate too much. The shuttle bus was driven carefully, so we felt safe riding it. We will visit again in a different season. Thank you very much.

We were disappointed that the weather was bad and we couldn’t visit Zao Okama, but we were very satisfied with the Hotel. We were able to relax both in the Room and in the Onsen, and the meals were excellent. What my wife and I liked best was the breakfast—it was the best we’ve had anywhere we’ve stayed so far. This is an Accommodation we would like to stay at again.

This is my favorite Hotel in Hakone Onsen. Every staff member is extremely kind and helpful. The dinner is enjoyable, as the appetizers vary each time we visit. After that, I get a body treatment; it’s always with the same therapist, which feels reassuring, and they are very skilled—I really like it. Highly recommended.

Thank you very much for taking care of us during our stay. Yuzawa Grand Hotel was an outstanding hotel in every way. Our family usually doesn’t eat large portions, so kaiseki meals at ryokan can sometimes feel like too much, but this time everything was so delicious that we ended up eating more than usual. We thought buffet meals were pretty much the same everywhere, but this hotel offered many items you don’t often see elsewhere—such as grilled seafood (hamayaki), dobin-mushi, and a chocolate fountain—so dining was truly enjoyable. Of course, everything we tried tasted great. To the head chef, thank you for the wonderful meal. The baths were also excellent, and the open-air bath had a lovely atmosphere where we could relax at ease. We would definitely love to stay again.

I’d love to visit again. It couldn’t have been more comfortable. Warm and kind, with just the right amount of distance—truly relaxing from the heart. So this is what hospitality is. The staff’s teamwork was wonderful, and somehow it felt like coming home. Making my own onsen egg was fun, too. We stayed in a special room; it was spacious and excellent, with a massage chair as well. My family and I even said we should have stayed one more night. We were also able to use the new lounge called Waraku. After the hot springs, we could relax in our yukata at Waraku while enjoying drinks and light snacks.

I stayed here with my parents and my 7-month-old daughter. It was even more baby-friendly than I expected! They provided a diaper disposal bin, baby bath, baby soap, bed guard, Bumbo seat, and even bath toys. In addition, the dining area for both breakfast and dinner was a private room. With tatami flooring, we could relax and enjoy our meals without worrying too much even if our baby crawled around or made a bit of noise. They also helped warm up baby food and provided tableware and a high-low chair, which was incredibly helpful. The food was delicious—we were truly satisfied! The staff also spoke to our daughter often, which made us feel very welcome. I especially recommend this place for families with children.

Just as other reviews said, we had an amazing time. Everyone on the staff was so welcoming and smiling, and we were very satisfied with the facilities and the complimentary welcome drinks. Everyone at the dog run was also friendly, and I think our dog was very happy too. We’d love to stay again. Thank you very much.

This was my second stay. As before, the hotel had a calm atmosphere and the breakfast was delicious, so I was very satisfied. The bed was large, and my wife and I were able to sleep comfortably. The location is directly connected to the station with easy access to central Tokyo, and I would like to stay here again in the future.

The location is simply outstanding. From anywhere on the property, I could see Mt. Bandai beyond Yairoku Pond, and I was moved again and again. In addition, the service, dinner and breakfast, open-air bath, cleanliness, and the lounge’s ease of use were all excellent and comfortable. I’m glad I chose Urabandai Kogen Hotel for my commemorative trip. The nature that changes with each season must be wonderful as well, so next time I’d love to visit in a different season. Thank you very much.

Everything was wonderful, including the staff’s service. I would like to stay here again.

Although the property was originally built as a public lodging facility, it has been renovated so well that it didn’t feel particularly old, and we had a very comfortable stay. Above all, the service from the staff—starting with the front desk—was outstanding, and with only 24 rooms in total, it felt like everything was well attended to. It really reminded me how much a hotel’s quality depends on the hospitality of its staff. The meals were beautifully presented, delicious, and very satisfying. Thank you for a wonderful dining experience. After checkout, we realized our son had left something behind and contacted you; you handled it promptly and delivered it to our home two days later. We apologize for the trouble and would like to express our sincere thanks (though belated).

Thank you for taking care of us during the event at Stella Theater. Your staff’s exceptional hospitality and the delicious food made everything absolutely wonderful.

We stayed in the “Japanese-Western Style Room with Open-Air Hot Spring Bath.” It’s not cheap, but it was absolutely worth it—an incredibly satisfying stay! ■ Room & private open-air bath The room was beautifully luxurious, and the view from it was outstanding. There were both an indoor bath and an open-air bath, and I loved that I could adjust the temperature of the open-air bath myself. I set it a bit lukewarm and enjoyed a long soak while taking in the scenery. The room also came with a great selection of complimentary drinks, and having one out on the balcony while admiring the view felt like pure luxury. ■ Scenic public bath (a must!) The in-room baths were amazing, but please make sure to visit the large public bath as well! I’ve been to many hot springs, and the view from this one is among the very best. There are two baths with separate men’s/women’s hours (they rotate), so I highly recommend trying both. The daytime views are spectacular—but nighttime is something else entirely. Everything around you is pitch-black, to the point where you can barely see anything at first. As your eyes adjust, mountain silhouettes emerge with an almost overwhelming presence—like giants looming close by. Just when you think “This is scary,” you look up…and there’s a sky full of stars! It had been ages since I’d seen stars that beautiful—I was so moved I honestly wished they would turn off the lights in the bathing area. ■ Dining & service Every dish was refined and delicious. That said, younger guests might find the portions a little light (though drinking may be part of it—my spouse and I don’t drink). Also, I would have loved to have a big pickled plum at breakfast as well. The staff service was excellent throughout—we were impressed from start to finish. ■ Access / other notes - The roads on the way in and the parking lot are spacious, so even larger vehicles should be fine (we drove a BMW 2-door coupe about 5 m long). However, if it snows in winter, it may not melt quickly and could be challenging. - It’s surrounded by nature, so insects do appear. My wife said that with check-in at 3:00 PM and check-out at 11:00 AM there still wasn’t enough time to fully enjoy everything—and she truly didn’t want to leave. For me, Hita used to be just somewhere we passed through—but thanks to this inn, it has become a destination in itself. We will definitely return!

This was my first stay, and having the parking garage underground was reassuring even in the rain. The front desk staff were kind and courteous, and their explanations were clear and pleasant. I also ordered a meal via room service, and it was very delicious. I would like to stay here again when I visit Obihiro.

It was a wonderful, very comfortable Accommodation. The Room layout and atmosphere were excellent, and simply gazing at the forest view from the window was soothing—I lost track of time. The in-room Onsen was easy to use, and the water temperature was perfect whenever I bathed. The staff who assisted us were also wonderful. The meals were delicious, and the portions were just right. I would love to stay again in a different season.

The room was spacious and relaxing, spotlessly clean, and beautifully decorated with flowers throughout, which made it a pleasure to unwind at ease. Meals were served in the dining area, but since we had a private room, the two of us could enjoy our meal at a leisurely pace. Everything was delicious, and for us in our 70s the portions were almost more than enough—we left completely full. All of the staff were polite and pleasant. The international staff spoke excellent Japanese and were so courteous; their sincere hard work really came through and warmed our hearts. We also appreciated the complimentary coffee service in the lobby. The baths were clean and well stocked with amenities, and we were happy to have cold water available afterward as well. It was quiet and peaceful throughout our stay. Thank you very much for taking such good care of us.

The hospitality was outstanding. From check-in to check-out, the staff were consistently attentive. Especially at checkout, they even wiped the car windows. It had rained the night before, so the windows may have been dirty, but this was the first time anyone has ever done that for me—I was truly impressed. Both the quality and quantity of the meals were very satisfying. Dinner featured a duck hot pot as the main dish, along with plenty of extras such as sashimi and Kasumi crab (benizuwai crab). Everything was delicious. If I had to mention anything, it would be that the Ryokan’s bath is small and it’s a bit away from the center of town. Personally, I enjoyed walking around while exploring and visiting different public baths, and they also said they could drive guests there upon request. As for the small bath at the Ryokan, I think it works well if you make use of the public baths too while still enjoying what’s available on-site. I would definitely like to stay again. Thank you very much for everything.