Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 21Page Number

We stayed for 2 nights in a 2-bedroom Room. Everything was impeccably clean, and even though I really dislike insects, I could enjoy the outdoor pool with peace of mind. At night we swam while looking at the stars; early in the morning we watched the sunrise from the rooftop; and in the evening we enjoyed a beautiful sunset—an even more wonderful experience than we imagined. The sea right in front of us was also shallow and crystal clear, and we were able to see lots of small fish. We had an amazing time by the ocean. There were plenty of drinks stocked in the refrigerator, and they even replenished them—we truly appreciated it. For breakfast, we used meal vouchers and had French toast from a food truck brought to our Room. It was delicious. Thank you for such a wonderful stay. We would love to come back again!

I was able to step away from my busy daily routine and enjoy a calm, high-quality 3-day, 2-night stay. The front desk staff’s polished service was truly pleasant, and I felt reassured from the moment I arrived. The Room was kept beautifully clean and well arranged, and I could sense thoughtful attention to detail throughout. I believe this is an appealing Accommodation, perfect for adults who want to relax quietly in Kamakura. Also, the email replies to my inquiries (before my stay) were very prompt, which was extremely helpful.

Our First Visit to Ubud no Mori All of the staff were incredibly kind and spoke to our dog so warmly. Thanks to them, we felt welcomed and comfortable from start to finish. The food was absolutely delicious—we were more than satisfied!! We even got to enjoy the late-night soba, which made the evening even happier. Being able to relax and have such a wonderful time with our dog became a truly special memory for us. We would love to visit again! Thank you so much for a wonderful stay!

Thank you very much for taking such great care of our family of five. Before our stay, you kindly explained by phone how to get to the parking lot and bus stop for Mt. Komagatake, as well as how crowded it might be. Even though it was before check-in, you drove us to the bus stop, which was a huge help. You also upgraded our room because there was availability, and we were able to stay in a spacious, higher-grade room—making it a wonderful memory. From the room, the large public bath, and the dining area, we could see greenery that felt truly relaxing. Each dish was carefully prepared and beautifully presented; it even felt like a bit more than enough. We highly recommend staying at this inn.

This was my second stay with my mother. Because she is elderly, thank you very much for preparing chairs in advance at the entrance and in the shower room, and for providing a step for the bath. The in-room bath, dinner, and breakfast were all outstanding—we finished every last bite!! I was able to truly relax, and the bed was so comfortable that I fell asleep in no time. All of the staff were incredibly kind, and I sincerely hope to stay with you again in the near future.

The meals, Facility, amenities, and the staff’s service were all truly wonderful. On both Day 1 and Day 2, we could freely enter and exit SeaWorld, and we were also grateful to receive a ¥3,000 gift voucher as part of the 60-day advance booking perk. We would definitely love to visit again.

The lakeside views of Lake Ashi were stunning, the building was lovely, and with Kuzuryu Shrine nearby and the ropeway just a short walk away, we had a wonderful time. We also enjoyed a French meal at Trianon, which was absolutely delicious and very satisfying. Thank you very much. We would love to visit again.

I couldn’t forget the hot spring that moved me last year, so I stayed again to fully enjoy the wonderful waters. The quality was just as before, and the silky feel on my skin was exceptional. The open-air bath in Room 88 was also incredibly comfortable, and the meals had been upgraded—I was completely satisfied. I once again enjoyed the chef’s creative cuisine, crafted with a literary sensibility. It’s a bit far from Tokyo, but I’d love to stay again to be soothed by these superb hot springs.

We stay here every year. We are always satisfied with the calm atmosphere, refined quality, and delicious meals. Of course, the hot spring baths are wonderful as well, and we can enjoy the bath in our room anytime, as many times as we like. This time, there were new additions on the second-floor lounge—more offerings such as braised pork buns and somen noodles—and everything was delicious and a pleasant surprise. We will visit again next year.

Thank you for your very attentive service and thoughtful hospitality from our arrival to the end of our stay. As it was my grandmother’s birthday, you celebrated with us, and she was very happy. Thank you so much. It’s an accommodation we would love to visit again.

We decided to come on short notice, and once again we received warm, attentive hospitality, just like last time. We were able to relax in the lounge with drinks, refresh in the stone sauna in the morning, and enjoy the open-air bath in our Room many times, which helped us unwind. It was so good for a third visit that we felt this is the only Ryokan nearby where we can truly relax. We will definitely visit again.

Thank you for taking care of us during our Multiple Night Stay. I was once again impressed to see the owner leading the way and working hard from early in the morning. The soba was truly delicious, and I was disappointed that I couldn’t have it for dinner on the second night. To the person who kindly accommodated my request as someone who likes sweet alcoholic drinks, I was really looking forward to enjoying them on the second night. The freshly cooked rice was wonderful! The soy sauce with an egg-like flavor is becoming a staple in our home. This is an Accommodation we’re excited to visit again. Thank you very much.

We had planned to stay before the Obon holidays, but a typhoon was approaching, so we exchanged emails with the staff several times. The staff were very polite and helpful, and thanks to them we were able to change our dates smoothly. It was a 3-night, 4-day stay, and we were very satisfied with the welcome drink upon arrival and the thorough explanation from the staff. The Room was clean, and the amenities—including complimentary bath salts and bath bombs—were wonderful. We had seen in a Review that breakfast involved waiting, but since we entered the breakfast venue right when it opened at 7:00, it wasn’t an issue at all. Both the Japanese and Western options were delicious, with fresh local vegetables included. We definitely want to return! Because it’s in a nature-rich area, I wouldn’t recommend it for those who dislike insects. In our case, my husband grew up in the countryside and was delighted whenever he spotted big frogs, spiders, or grasshoppers on the Facility grounds.

We visited this inn to celebrate our golden wedding anniversary and to recuperate after a fracture—finally staying at the place we’d long admired, with a private open-air bath fed by free-flowing natural hot spring water. It usually feels like a high-end splurge for us, but this time we decided to go for it—and we were truly satisfied. The meals were delicious and beautifully presented in exquisite tableware. There was such variety, too—especially memorable was the whole deep-fried scorpionfish served with sweet-and-sour sauce, even the bones edible, which was my first time trying. We enjoyed not only dessert after the meal but also my favorite coffee. We’re also grateful for the thoughtful celebration of our golden anniversary. The bath was wonderful as well: a spacious private bath with continuously flowing hot spring water available 24 hours a day. Even when sleepy, it was right there in our room so we could soak immediately—absolutely satisfying. All of the staff were genuinely kind: the shuttle service (with attentive care), the cheerful guidance on arrival, and the meal service (their movements felt like a true calling—thoughtful attention and pleasant conversation). Thanks to everyone, we could relax completely and were very happy. We’ll do our best so that we can come again.

We stayed here during my 7th month of pregnancy for a maternity trip. It was our first time staying in Gora, and while choosing among the many Accommodations, we decided based on the availability of an in-room open-air bath, Reviews of the food, and the high level of service—and it was absolutely the right choice. Every dish was delicious, and from check-in to check-out we had a truly comfortable experience. It was our last trip as a couple before welcoming our baby, and it became a very memorable journey. My husband also said that although he has stayed at many Accommodations before, this one left a particularly strong impression and he was very satisfied. We would definitely like to stay again.

From the moment we arrived, the staff’s courteous service made us look forward to a wonderful stay. The Room felt open and airy, with lush greenery visible through large windows, and the layout was thoughtfully designed for ease of use. The very spacious semi-open-air bath was at just the right temperature, so we ended up soaking for a long time; perhaps thanks to the spring quality as well, we felt warmed through to our core. The meals used a wide variety of ingredients, were clearly explained, and offered delicious dishes with plenty of variety. Given our age, there was more than enough in both quantity and quality without ordering anything extra, and we were very satisfied. Because it is not a large Accommodation, getting around was easy and stress-free without any chance of getting lost, which we also appreciated. Even at departure they took great care in seeing us off—an Accommodation that left us with a pleasant afterglow. The total cost can vary widely depending on food and drinks (wine), but this time we felt it was an excellent value for money. We have one more favorite Accommodation in Hakone now.

I stayed for one night and two days. Rooms & Amenities → The in-room open-air bath was clean and very relaxing. Hospitality & Service → I was warmly welcomed from check-in, and the staff responded pleasantly whenever I needed anything, which made me very happy. Onsen Baths → The large public bath was spacious, and the outdoor open-air bath area was also clean. I also appreciated the service of having drinks and towels available in front of the sauna room. Dining → I only had breakfast, but it was delicious.

I stayed for one night with my elderly mother. She has difficulty walking, and the staff kindly offered to bring a grab bar for the open-air bath in our room and a chair for the shower area. Normally, she cannot get into the bathtub smoothly on her own, but thanks to the grab bar they installed, she was able to relax comfortably and was truly delighted. Dining in a private room was also wonderful, with a calm and relaxing atmosphere. The food was of course delicious as well!! I only regret that I couldn’t finish everything. All of the staff were calm and attentive, which allowed us to spend a peaceful day at ease. The service was excellent, and I would definitely like to stay here again when traveling to Izu Kogen. Thank you very much.

All the staff had a calm demeanor and provided pleasant service. The Facility and amenities are kept to the bare minimum, which may feel a bit lacking. Various wild birds came to the trees in the garden, delighting both the eyes and ears. Dake Onsen left a great impression—the Onsen town itself is compact, bright, open, and well maintained.

I stayed in a double Room with my daughter. All of the staff were polite and very pleasant. The key was a standard type, and while the Room had a slightly retro feel that showed its age, it felt clean and didn’t bother me at all—perhaps because everything was so thoroughly cleaned. I could even tell how careful the housekeeping was from the way the hair dryer cord was neatly wrapped. I really appreciated being able to enjoy a delicious breakfast for free.