Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 121Page Number

The welcome drinks and well-stocked amenities bar made me feel happy as soon as I arrived. The view from the Room was wonderful, and I was able to relax at a leisurely pace. Both breakfast and dinner were delicious, and I was very satisfied. There are also sightseeing spots nearby, so it was great to enjoy them along with my stay. It was a wonderful Accommodation that I would definitely like to use again.

I was filled with happiness to finally be able to stay in the Room I had been curious about for so long. It was an extremely hot day, and I arrived drenched in sweat, but I truly appreciated that you expedited the check-in process. The thoughtful touches that let us enjoy fragrances in the Room, the many artworks displayed throughout the Hotel, and the delicious breakfast were all wonderful—it was a thoroughly satisfying stay.

The view of Matsushima from the Room was as beautiful as a painting. The meals offered a wide variety, and we were able to enjoy local flavors. My husband, who loves drinks, was very happy with the wide selection of alcohol. The view from the large public bath was also wonderful, and the amenities were well stocked. I only wished the Room had a few more amenities like those in the large public bath. We would love to stay again.

We stayed here as a couple on September 20–21 for work nearby. This was our second stay on the Tower Floor (also the Tower Floor last time). Because we enjoyed breakfast on the 28th floor during our previous stay, we chose the Tower Floor again this time. Parking is included. We also used the fitness facilities during our stay, which were half price at 2,200 yen. We didn’t use it, but it seems the spa can be used free of charge for Tower Floor guests. The Room was spacious and clean. The staff were friendly and courteous. From 6:00 a.m., you can enjoy complimentary drinks on the 28th floor. Their hot cocoa is my favorite. We would like to stay here again when visiting Kokura.

Although we arrived early, the staff kindly handled our check-in. Thanks to having some extra time, we were able to relax on the scenic terrace in front of the front desk and on the rooftop terrace above it. The autumn breeze was wonderfully refreshing, and the complimentary welcome drink was delicious—making for a truly high-quality experience. After that, we visited the baths and worked up a sweat in the open-air bath and sauna. The bathing area is compact, but it’s thoughtfully designed to let in fresh air, which felt great. Before dinner, we enjoyed Halloween quizzes and games; answering the quiz even came with sweets, which made nice souvenirs for our grandchild. Dinner was served in a fully private room with views of the night scenery outside, where we enjoyed a kaiseki meal. Both the quality and portion size were excellent, and we thoroughly enjoyed every dish. We were also lucky with beautiful weather throughout our stay, and morning and evening views of clear autumn skies from the hilltop were simply stunning. Thank you all very much for your attentive hospitality.

We were very satisfied! The welcome roasted marshmallows— my mother really enjoyed roasting and eating them. On our morning walk, we were shown many wonderful spots around Urabandai, and we were able to spend a truly relaxing time. Of course, we also enjoyed the local cuisine. In particular, the cleanliness throughout the property was excellent. All of the staff were very pleasant as well. We would definitely like to visit again.

This was my fourth stay. This place is exceptionally well-equipped for dogs, and everything is comfortable. When it comes to Facilities where you can stay with your dog, owners often have to compromise on something, but here both the meals and the baths were completely satisfying. The Hotel staff are kind, and it’s simply a very welcoming place. We stayed during the Obon holiday period, but it was wonderfully cool, and our dog—who had been worn out by the summer heat of over 35°C every day—was full of energy again. It’s truly an ideal summer retreat.

Thank you very much for your prompt and kind support when my wife’s condition suddenly worsened and required emergency assistance. We are also truly grateful for your thoughtfulness in preparing a breakfast box for us when we returned from the hospital. This stay ended up being quite hectic, but next time we would love to take our time and fully enjoy the Accommodation. Once again, thank you sincerely for your warm hospitality. Thank you very much.

This was my first time staying here. At first, I later realized that luggage storage needed to be requested in advance, and I felt sorry about that. However, the staff helped me with a smile without showing any displeasure or making a fuss, which I truly appreciated. Every front desk staff member was kind and courteous. The hotel is close to the station and in a great location, and I was completely satisfied with everything—the large public bath, complimentary drinks, separate loungewear, and the clean room. My companion was just as happy, and thanks to you we had a fun and wonderful trip. There wasn’t a single negative point! I would definitely like to stay again! Next time, I’m also interested in trying the breakfast—it looks delicious! Thank you again.

It was my first time staying at an all-inclusive Hotel, and I was truly impressed by how outstanding and delicious the food was. The staff were also very helpful and responded quickly to any questions, which I really appreciated. I would like to visit again during the autumn foliage season.

I stayed here with my son while preparing for his school enrollment. As it was a weekday, it wasn’t crowded and we were able to relax. Check-in was done in person, so it was easy and reassuring. For check-out, you simply return the key card to the holder. Both the Room and the large public bath were very clean, and we were satisfied with breakfast as well. The price was so reasonable that I almost felt bad paying so little. I would like to stay here again.

A Hotel with a great location, great access, and great value It’s in a lively downtown area, but I wasn’t bothered by outside noise and slept soundly. The Room is a bit retro, but it was spacious and comfortable, with a large sofa and table. If I had to be picky, I would have appreciated a reasonably sized mirror in the Room for makeup. When I come to Tokyo again, I’ll consider staying here as one of my options.

I always stay at this Hotel. If you’re visiting Shima City, I highly recommend it. You can enjoy a comfortable stay at the Hotel. Breakfast also features delicious local specialties, so you can enjoy them at the Hotel if you missed out elsewhere. It’s a great Hotel.

Thank you for taking care of us during our son’s graduation ceremony. The service, the Onsen, and the meals were all wonderful. This time, we enjoyed visiting Rurikoji Temple, where the construction was completed in half a day, and touring the foot baths. With a bus stop right in front of the Hotel, getting around is very convenient. Everyone was so kind that we came to love Yamaguchi even more.

This time, I stayed in a Single Room on the 9th floor. The bed was spacious enough, and by borrowing a free blanket, I was able to stay comfortable without lowering the Room temperature too much. I’m grateful to the housekeeping staff who always keep everything clean and to the service staff for their kind hospitality.

Close to Osaka Station, the lounge was fantastic—from tea to beer and other drinks, plus delicious snacks. I had an amazing time with my friends. This time, our main plans were visiting the Nakanoshima Museum of Art and chatting. We decided we’ll stay here again next time. I recommended it to both family and friends.

Thank you for hosting us for two nights during our summer vacation. It was a wonderful Room with a great view of Sakurajima right in front of us. All the staff were courteous and professional, and we had a very pleasant stay. We would love to stay with you again next time. Thank you very much.

I stayed here for business. What impressed me most was the warm hospitality of the staff. I also really enjoyed a delicious dinner at the restaurant. One suggestion for improvement: as someone who loves an early-morning bath, I would appreciate it if the baths could be open in the early morning.

After having lunch at a traditional Japanese restaurant on Hakatajima Island along the Shimanami Kaido, I visited two of the extra temples associated with Temple No. 88 before checking in. The display of miniature ship replicas is wonderful—perfect for a shipbuilding town. The bathroom fixtures are also set up to international standards, and it was fun that the faucet handles are reversed. I was also happy to find authentic Chinese cuisine on B1F at reasonable prices for dinner. This is probably my fifth stay here.

This was my first stay. The Hotel lobby is small, but it features Takeo pottery and Arita ware created in collaboration with overseas designers. It’s a stylish, relaxing space, and we were welcomed with chilled Ureshino tea and a small sweet. The Room felt natural and calming. This Hotel is known for its sauna, and even though I’m not great with saunas, I was able to relax fully and felt completely refreshed (laughs). We stayed as a couple this time, but it’s also a soothing Accommodation where solo female travelers can feel safe staying alone. It has become one of the Hotels I’d love to stay at again.