Nationwide × Highly rated for customer service and hospitality at Hotel·Ryokan - 12Page Number

This was my first return visit in quite a while. So much time had passed that my memories from the last stay had faded, but I still remembered how good it was—so I decided to stay again. Just like last time, everything was excellent! The hospitality and the staff were truly wonderful. It’s definitely a place you’ll want to come back to. Thank you very much.

The welcome herbal water drink was delicious—absolutely amazing!! This is truly a tropical paradise, a Resort Hotel. The view from the ocean-view Room was breathtaking—it really felt like “time, please stop!” As we left the Hotel from the parking lot, a handsome front desk staff member waved goodbye, which left a wonderful impression. It was an excellent Hotel that made us want to come back.

The property is fully equipped with all the amenities and supplies you could need—there was almost nothing we had to bring from home. The hot spring was amazing; I enjoyed it so much I soaked five times. We ordered both dinner and breakfast, and the ingredients were excellent—the sukiyaki for dinner and the bread at breakfast were outstanding. The dog run is spacious, covered with wood chips, and gentle on dogs’ paws, which was great.

This Accommodation has become more upscale in recent years and is now a bit of a splurge for me, so I visited this time to take advantage of a great deal. As always, the Onsen was wonderful, the meals were delicious, and the Room was spacious and very comfortable. I was also happy that you remembered my various requests from previous stays. Thank you to all the staff for your hospitality again—I’d love to visit again when I find another opportunity.

We visited as two women this time. A dedicated staff member was assigned to us and took care of us both in our room and during meals. We were amazed by the attentive service. They explained each dish at just the right moments without interrupting our conversation, and even kindly made rice we couldn’t finish into onigiri—thoughtful touches that are hard to come by. The food was outstanding, easily among the top one or two meals we’ve had at any ryokan. Every staff member we passed in the building greeted us and added a few warm words as well, which truly impressed us. What a comfortable place this is. We recommended it to our family that very day. As we were leaving, a staff member who was cleaning said, “We look forward to welcoming you again.” Although we travel often, it was the first time anyone had said that to us—and it really moved us. This is a wonderful inn where training and hospitality reach every detail. You can feel that everyone works from the guest’s perspective, and thanks to that we had a truly pleasant stay. We will definitely visit again—not just Hiroshima, but Arimoto specifically. It was such a lovely day. Thank you very much.

Because the reviews were so highly rated and had caught my attention, I decided during the planning stage of my Miyakojima trip to stay here for one night. As soon as we pulled into the parking lot, a staff member promptly carried our luggage for us, and from that point on everything was taken care of—truly attentive service! The hotel exterior and the room were both clean and beautifully designed with a white color scheme. We could go straight to the pool from the balcony, and I really appreciated that beach sandals were provided. It was also a big plus that we could walk to Umi no Eki, a popular sightseeing spot. Because there are relatively few rooms, shared areas such as the breakfast venue were quiet and relaxing. Overall, I felt the price was very reasonable for this level of accommodation. I would definitely stay here again on my next trip.

We also used the lounge at the sister Hotel, and both lounges were great. At the station-front location, the salted squid and plum wine were delicious, and we went back for seconds several times. They also gave us a map showing where the nearest bus stop to the sister Hotel is and a bus timetable, which made it easy to use. There were many restaurants around the station-front location that all looked good, so it was hard to choose. The ramen shop next door always had a line as well, so I’d like to try it next time. The Room was spacious enough for three adults including my elderly mother to relax comfortably. We could only stay one night this time, but if we have another chance, we’d like to stay two nights. Since it was a hot season, it was also nice that there was Häagen-Dazs ice cream in the freezer. It was a bit disappointing that the washroom lighting felt slightly dim, but overall we were satisfied.

My wife, daughter, and I stayed here together. First of all, the staff service was outstanding. From the team member who picked us up from the parking lot, to the one who escorted us to our room, to the person in charge of our meals—and even those we passed in the hallway—everyone had such warm smiles and made us feel truly welcome. The moment we entered our room, it felt impeccably clean (it even had an AirDog air purifier!). The large windows made it bright and open, the amenities were plentiful, and both the bed and futon were so comfortable that we slept soundly. The in-house guide on the provided iPad was also extremely convenient. We enjoyed our meals in a building with 100 years of history. Being able to dine in such a historic setting alone felt like a special experience. As for the food itself—I’m no gourmet—but it was simply delicious. You could really sense the chef’s attention to detail, and every dish was beautiful as well as enjoyable to eat. At breakfast there was even a small Nambu ironware teapot used as a chopstick rest; I ended up buying one along with chopsticks as souvenirs. The bath temperature was perfect for me and very relaxing. Finally—and what impressed me most—was how every single staff member seemed united in their focus on making guests happy. I’ve experienced great service at many places, but there’s usually variation from person to person. Here, that inconsistency was almost nonexistent; nothing felt scripted—just genuinely natural hospitality. I would absolutely love to stay again next time.

Located in the heart of town, it’s very convenient for sightseeing. The exterior is small and understated, but once inside you’re welcomed by a warm, hospitable atmosphere that feels like a special escape. The in-room bath isn’t a hot spring, but there is always plenty of hot water, so you can soak whenever you like. The complimentary snacks in the lounge were also delicious. Dinner is served in a private room, where you can relax and enjoy an excellent meal. One Hida Takayama specialty after another is brought out. For an additional fee, you can add more Hida beef dishes or upgrade the cut; my daughter chose shabu-shabu, my husband chose seared sushi, and I upgraded the cut—and everything was highly satisfying. It’s exciting to watch the shabu-shabu and seared sushi finished right in front of you. Dinner, breakfast, and the lounge were all outstanding. Every staff member was kind and helpful. We’re truly glad we chose this inn.

I first learned about this Accommodation in a travel magazine and had wanted to visit for years. From the moment I made my Reservation, the staff reached out several times with thoughtful messages, which felt truly warm and welcoming. I’m grateful for their kind advice on transportation as well as nearby recommended spots and restaurants. Set on a vast property, the Accommodation offers wonderful views, and I was thrilled to encounter deer while strolling around. The Onsen had excellent water quality, the Facility was well maintained, and I was able to unwind and soothe my fatigue while enjoying the scenery. A local regular I spoke with in the bath said they stay here every month—I couldn’t help but envy them. It was an outstanding Accommodation where both mind and body could fully relax. I would love to visit again. Every staff member was gentle and attentive, and their hospitality made it possible for me to truly feel at ease throughout my stay—each day felt happy. Thank you very much for such a wonderful time.

From check-in to departure, the attentive service was excellent and we were very satisfied. The only drawback was the condition of the access road; we encountered oncoming cars once on arrival and twice on departure, but managed without any issues. If given the opportunity, we would like to stay again.

The Hotel is in a great location, and the Room was very spacious, making our stay comfortable. Akita Station is also nearby, and the Akita Citizen’s Market, where you can shop, is just a short walk away, which made our stay enjoyable. If we have the opportunity, we would definitely like to stay at this Hotel again.

Although I have stayed at many Hotels and Ryokans in Japan and abroad, there are surprisingly few Hotels that I can look back on later and truly feel were a great stay. This time, however, even after more than a month, the wonderful afterglow of the trip still remains. The Room, restaurant, and pool were all impeccably maintained, with thoughtful attention evident everywhere—nothing felt lacking or excessive. A major reason was also the excellent hospitality from the female staff member who welcomed us from check-in. I was also happy that there were no guests being loud or disruptive, and I am truly grateful to have found a Hotel I can return to with a smile and say, “I’m home!”

This is an inn I’d been wanting to visit for a long time. I was welcomed with warm smiles, and after relaxing in my room, I headed straight to the baths. Just as a friend who lives in Nagaoka City had told me, the water was gentle—silky smooth and almost like lotion. There was also a hot stone sauna and an open-air bath, so I enjoyed trying different options. The meals were beautifully presented—almost too lovely to start eating—and the flavors were just right for me. Breakfast the next morning was delicious as well. I was especially happy to have Yasuda Yogurt!!! Before leaving, I enjoyed a coffee in the lounge and was seen off by the staff. It’s an inn I’d love to visit again. Thank you very much!

I had a wonderfully relaxing stay at a comfortable pace. It was quiet and spotless throughout, and the Onsen was incredibly open and wonderful. Every meal was deeply delicious. The staff were also very pleasant and welcoming. I feel as if both my body and mind have been refreshed. I can hardly believe how reasonably priced it is. Thank you very much. I will definitely return.

Located by the harbor, the detached guest Room was quiet and relaxing. The open-air bath in the Room was also very comfortable. The cuisine was excellent and truly enjoyable, starting with deep-fried tuna collar. We could also feel the staff’s attentiveness, and we had a pleasant stay.

All the staff were kind and helpful; the meals were outstanding, the Onsen was wonderful, and every aspect of the service showed thoughtful attention to detail—truly a lovely Accommodation.\nI also loved the tasteful selection of plants in the garden; the autumn berries added beautiful color, and I wanted to use it as inspiration for my own garden, so I took photos and used Google to find out the names of some of the trees.\nIn the morning, a varied tit even came by to visit, and I found myself soothed by this beautiful garden that never got boring no matter how long I looked at it.\nEverything was perfect from start to finish, and we were able to enjoy a truly luxurious time.\nI’d love to visit again in a different season. Thank you for taking such great care of us!

This was my first stay here. From the atmosphere throughout the Accommodation to the service, thoughtful hospitality, and meals—everything was flawless in sight, aroma, and taste. It was a truly delicious and enjoyable time. The Onsen is compact, but the water quality is excellent and left my skin silky smooth. I’m grateful to have found an Accommodation I’ll definitely return to. Thank you very much.

When visiting Disney, this is the first hotel I search for. If there’s availability, I feel lucky—and if the dates work, I book immediately. Compared with hotels around Shin-Urayasu, taxi fares can add up, so it’s great that I can put that money toward upgrading our meals instead.

This visit began once again with the manager’s warm “Welcome back,” which made me truly happy to be returning. The attendant who looked after us—this was our fourth time with her—always greets us with a smile. She has grown wonderfully, and I look forward to seeing her each time. A draft beer while gazing out at the sea after a bath is simply the best. We enjoyed a luxurious, do-nothing kind of time in our room, then our attendant came to escort us to dinner. We took our time over the meal in a private dining room with an ocean view. The staff are consistently attentive, making everything stress-free, and any questions by email beforehand are answered quickly and politely. It’s a wonderful inn. This time, after checking out at 12:00, we had lunch at Restaurant Kaine and ended up staying for about 23 hours in total before heading home completely satisfied.