Nationwide × Highly rated Hotel·Ryokan - 294Page Number

We had a comfortable stay in the spacious twin Room. There was a ceiling-mounted projector, and we enjoyed the wall-sized images. I want to buy one for home (lol). The breakfast was also very delicious, and when we come to Niigata again, we would love to stay here. Thank you very much.

You can use the neighboring Onsen as many times as you like from check-in to check-out. The baths were open from 6:30 a.m., so I could also enjoy a morning bath!! The Room is small, but since it’s No Meals Included, it was more than enough! Even though it was inexpensive, towels and loungewear were included, which I really appreciated!

Breakfast: A delicious buffet featuring local specialties.

It was clean and comfortable. There are not many Hotels that allow smoking, and it was hard to make a Reservation, so I’m glad I was able to stay here. Dinner being set as a fixed meal felt a little lacking, but it also meant I didn’t overeat—so in the end, it may have been for the best.

Nearby is Kuromon Market, and a short walk will take you to Namba Grand Kagetsu (NGK) and Ura-Namba, with plenty of places to eat and shop—an extremely convenient location. It’s quiet at night so you can sleep well, and the value for money is excellent.

The Room and the entire property were clean, the Facility was new, amenities were well provided, and the value for money was excellent.

We stayed here for my wife’s slightly belated birthday trip. I last visited Iwakuni when I was around 10 years old, but this was my first time staying overnight. Dinner was the Chef’s Special / Gourmet Kaiseki, and everything was delicious. The sashimi in particular was outstanding—I could really taste the freshness and quality of the ingredients. We travel about 20 nights a year, and this was the best sashimi we’ve had. Our Room was a 20-tatami Japanese-style room with a view of Kintaikyo Bridge. Since we go to bed at different times, it was very convenient for us and we were satisfied overall. One concern was that the bathroom area (toilet and washbasin) felt quite outdated, so it wasn’t as comfortable to use. If it were renovated to the same standard as the restroom near the dining area on the 2nd floor, it would have been an even better stay. Thank you very much for preparing a birthday gift for my wife, and also for sending my wallet back to our home after I mistakenly left it in the valuables box. We truly enjoyed Iwakuni again after more than 50 years. Lastly, several young men who assisted us at dinner were wearing “In Training” badges. Their explanations of each dish were sometimes hesitant, but seeing how hard they worked felt refreshing. A word from someone older: “Keep it up, rookies!”

I am hooked on the homemade green bread. I always look forward to enjoying it toasted in the Balmuda toaster during my stay. This time, I tried the dashi ochazuke for the first time, and it was very delicious with a rich kelp flavor. I would love to stay here again.

Pros Great location and easy to find; a convenience store on the ground floor; late check-in available; smooth check-in/out; new Facility; reasonably clean; a large public bath is available, with good amenities. Cons It’s fair for the price, so not really a complaint, but it felt a bit small for two people. Depending on the person, there was a slight musty smell around the bathroom area (not severe). I also would have been happier if extra towels could be borrowed.

They have both standard Rooms and a capsule floor with semi-private pods, so I stayed on the capsule floor for something different. Since it was a weekday, there was no one in the row next to me—nice and quiet.\n\nOn the same floor as the front desk, the indoor bath, drink corner, and massage chairs were all close by, which actually felt very convenient.\n\nThey even served jakoten as a late-night snack and offered a welcome drink—overall, the service was quite good.\n\nAfter enjoying both the indoor bath and the massage chairs, I went to sleep. They also lend out pillows. The capsule itself was very comfortable.\n\nBreakfast was buffet-style. With curry and sausages available, that alone is perfect for me. They also had granola.\n\nThere’s only a Hotel and a convenience store nearby, but they lend bicycles for free, so I could easily ride to a supermarket that’s a bit farther away.

I stayed one night each in a single Room and a twin Room. The twin Room was smoking, but the smell didn’t bother me much, which I appreciated as a non-smoker. In older Hotels, the air conditioning can be connected and smoke odors sometimes drift in even in non-smoking Rooms, but that wasn’t an issue here. After work, I was able to relax in the large public bath and head home feeling refreshed, so I’d like to stay again if I have the chance. Also, when I stayed in the single Room, I didn’t receive a drink coin—are there any conditions for receiving it?

We stayed with you for 2 nights and 3 days from September 13 to 15, 2026. We stayed many times back when it was Kanpo no Yado Isawa, and since it became the Chateraise Hotel, this was our third stay. I think it’s a very nice Hotel with a calm atmosphere. Since becoming the Chateraise Hotel, there are welcome cakes and all-you-can-eat ice cream, and the perks are very generous—overall, I think it’s an excellent Hotel. There are also many places to sightsee nearby. Each time we visit we go to Takeda Shrine, Shosenkyo Gorge, the winery next to the Shosenkyo Ropeway station, the Kikyouya factory tour, Mt. Fuji, Oshino Hakkai Springs, Kitaguchi Hongu Fuji Sengen Shrine, and we drive around the Fuji Five Lakes area while stopping at roadside stations. For souvenirs we buy Kikyou Shingen Mochi and Sunshine Red grapes that are only sold in Yamanashi Prefecture. It’s a place that never gets old no matter how many times we visit, so I’d like to continue using this Chateraise Hotel for years to come. I have no particular complaints—it’s a good Hotel—but if I had to suggest improvements: After staying three times, I felt the ice cream selection is always about the same. Also my favorites (rum raisin, almond jelly flavor, mango) were not available. I came this time hoping they might be offered—but they weren’t—so that was disappointing. When I checked at a Chateraise shop near home, those flavors cost the same as what is provided here. So I wondered why they aren’t included. If I’m going to stay here anyway, I’d really like to be able to eat my favorite flavors—please consider this request. Also regarding the shop on the first floor: it only sells items that are also available at my local Chateraise store near home, so they don’t really work as souvenirs. If possible, I would like you to stock about half exclusive-to-Chateraise Hotel Isawa items (or special Chateraise souvenir products) and half Yamanashi souvenirs in the shop. When I tell people “I went on a trip to Yamanashi” and give them souvenirs that can be bought at my neighborhood Chateraise store too، they ask “Wait—where is this souvenir from?” So if possible، please improve this as well. I will use your Hotel again when traveling، so thank you in advance. Lastly، it feels lonely not having any spot-billed ducks anymore.

The building is a Business Hotel, but it is close to Goryokaku and the bath was a natural Onsen. Some Business Hotels have large public baths, but this was my first time with a natural Onsen. I ended up soaking both at night and again in the morning.

Because I booked early, the accommodation cost was low. Breakfast was delicious, with plenty of vegetables. I would like to stay again.

I stayed for one night with No Meals Included. Amenities are available on the 1st floor for guests to take what they need, and the Room has individual air conditioning. There was a notice in the elevator saying earplugs are available if construction noise becomes an issue, as a building is planned next door, but it was quiet during my stay. The Room was clean and I had a comfortable stay.

I stayed for one night with breakfast included, and the front desk staff were very courteous. The room was clean with no hygiene issues, though it felt a bit small. The night view of the Yuzawa hot spring town from the open-air bath on the top floor was beautiful. I expected a standard breakfast buffet like many hotels, but it was delicious. Overall, considering the price, I have no complaints—5 stars.

Located less than a 3-minute walk from Chiba-Chuo Station. Although it’s close to the downtown area, the surroundings are very quiet. The large public bath is spacious and relaxing. I used it twice—once at check-in (3:00 PM) and again before going to bed. Best of all, free ice pops are available after your bath. Guests can take them freely from the ice box; there were four varieties, so I had two. The Room was clean and comfortable. I stayed here to catch the first early-morning limousine bus to Haneda Airport, and when I informed them in advance that I would be checking out early, a staff member was waiting at the front desk after 4:00 AM and kindly assisted me. A highly satisfying Hotel—highly recommended.

The front desk staff were very kind, and while the Room itself was average, it was a Hotel that made me want to come back. The view from the Room was also wonderful, and I’d like to stay again on a clear day. Breakfast was delicious—I ate so much I overdid it. Thank you very much.

After reading everyone’s Reviews, we decided to stay at this Hotel! Just as the Reviews said, the Onsen was outstanding. The meals also offered a great variety of dishes, and everything was delicious. Other than the broken TV remote in our Room (we ended up operating it on the unit itself—I’m sorry I forgot to mention it directly), an unremovable stain in the Room toilet, and someone bringing a smartphone into the Onsen (I was very surprised), everything else—at this price for this season, the quality of the Onsen, and the hospitality of your staff—was extremely satisfying. Unfortunately, the weather was bad so we couldn’t go hiking, but next time I’d love to hike from the Maeyama Summer Lift. We look forward to staying again. Thank you very much for taking care of us.

An affordable Accommodation with nothing to complain about