Nationwide × Highly rated Hotel·Ryokan - 284Page Number

This was our fifth stay. The service from the international staff during meals was excellent. Their Japanese was very good, and they spoke clearly, which made it easy for us seniors to understand. The portion sizes were just right, and the dashi broth was outstanding. We will be back again.

I had a few concerns before our visit, but the Room and the view from the Room were outstanding. However, the Hotel was fully booked on the day we stayed, and with the rain as well, it was extremely crowded in front of the Hotel entrance. Since I was visiting with my grandchild, I felt things could have been handled more efficiently. The dining venue also required a designated time, but there was still a line. The food was very delicious, so that part was a bit disappointing. The large public bath was great. The open-air bath with its sky-high view was exceptional. We were very satisfied because it’s rare to have an opportunity—other than a private family bath—for everyone to bathe together while enjoying the scenery.

Three of us stayed here as friends. We made a Reservation for the executive floor, so all three of us had spacious beds and a large Room. There were many perks, and we were able to fully enjoy our time. The large public bath also helped us relax both physically and mentally. Breakfast offered a wide variety of options, and it wasn’t crowded, so we could enjoy it at a leisurely pace. When we visit Kobe again, we would definitely like to stay here again.

Both storing and returning my luggage before and after check-in were handled very pleasantly and smoothly. Thank you as well for your kind support with the check-in kiosk procedure. This time, I had to leave early in the morning at checkout, so I chose a Plan without meals. However, after completing the check-in process, I realized that I could have added meals during the operation (the screen had already moved on, so I gave up). The Room is always properly cleaned, and it feels good when entering (not at this Hotel, but at another nearby Hotel, there was an unpleasant smell left in the Room and I once had to complain on the spot). One thing I noticed this time—though it’s a bit late to mention—is that the trash bin is small. Many guests probably bring food and drinks into their Room from outside. It doesn’t need to be twice as large, but I would appreciate it if you could replace it with a slightly larger one. I will stay with you again next time as well—thank you in advance.

As a reward for getting back to work after a long time, the two of us planned a relaxing hot spring trip. With free drinks and table tennis available, we stayed at Shirahama Gyoen and enjoyed ourselves like kids again. In the lobby, the staff explained everything clearly when we had questions, and at dinner they kindly offered, “Shall I take a photo to commemorate your trip?”—so we gladly accepted. It truly became a wonderful memory. Thank you from the bottom of our hearts.

The staff service, Facility, Room, Miyajima cruise, dinner, and breakfast were all very satisfying. We had a Multiple Night Stay, and there was almost nothing repeated at dinner. Also, the rice balls made on the spot at breakfast were perfectly shaped, and our whole family enjoyed them. Thank you very much to all the staff.

It feels great to stretch out in the bath, but when you look up at the ceiling, it’s a stark contrast to how clear the water is—I wish it were cleaner. Still, many guests will likely feel pleasantly relieved by touches like freshly fried croquettes in the morning and even curry served during happy hour. Hearing that if a new Hotel is built next door, they’ll compete with heart really struck me.

A male front desk staff member recommended a great place for dinner. He was very courteous, and I truly appreciate his help. The Room and the entire property were clean, and I had a comfortable stay.

I loved both the hot springs and the meals. I tried several other hot springs as well, but this one was the best. The newly renovated wood-grain bath was wonderful, and the open-air bath was especially relaxing. The meals—both dinner and breakfast—were far more generous and higher quality than expected. Everything felt wholesome and well-balanced, with natural dishes throughout. Even after eating a lot, I didn’t feel heavy or get heartburn—I could tell my body truly appreciated it. This is a hot spring inn I’d love to visit again.

In this refined and beautiful space, I was able to spend a truly relaxing time. Most of all, I was deeply impressed by the single cold plunge bath—its crystal-clear chill felt wonderfully refreshing. The moment it wrapped around my heat-soaked body with a crisp coolness, everything seemed to sharpen vividly, and I experienced an exceptional sense of “totonoi.” I am also sincerely grateful for the warm hospitality of the staff. I will definitely return to enjoy this beautiful experience again.

Thank you as always. At the large public bath, Miharashi-no-Yu, I was able to relax in the open-air bath while watching the stars. There is also a sauna, so it’s a great way to feel refreshed. The meals feature local vegetables and dishes, but most of the menu stays the same throughout the year, so I hope there will be more variety even when changes are made. The room loungewear is showing wear and tear, so I hope you will consider replacing it soon. Overall, this is a Hotel where you can relax and unwind.

The location was excellent, and the staff were kind. The free coffee was a nice bonus, and I was lucky to be able to watch the streetcars from the breakfast area window. There’s also a dumpling restaurant, an izakaya, and a convenience store in the same building, so everything you need is right there.

I’m happy I could choose a smoking Room, which has become quite rare these days. Since I stayed on Sunday, the large public bath was available from 18:00–21:00 and in the morning for women only, so I was able to use it both times and was very satisfied! There were also lots of manga, and I ended up getting absorbed in reading them. The breakfast venue was spacious, so I could enjoy my meal at a relaxed pace!

We stayed on a one-night stay with two meals Plan. When we mentioned that our child doesn’t like raw fish, the meal was changed to a meat dish. It looked so delicious that I was honestly jealous and wished I had chosen that too. Everyone spoke to us in a friendly way, and our child seemed to have a great time. Thank you very much.

Following my visit to Chuson-ji in April, I had another chance to go and stayed here again. In April, we were happy to stay at a reasonable price in a 1st-floor Room in the annex, so this time we booked two Rooms with dinner and breakfast included. This time, both Rooms were on the 4th floor with a great view, which was wonderful. Thank you again, and we look forward to staying with you next time.

Due to a family bereavement, I stayed at the AZ Hotel near my parents’ home. I made a Reservation at short notice, but accidentally booked three nights. When I contacted you in a hurry on the day of my stay, you kindly told me that there would be no Cancellation Fee for one night, which was a great help. Breakfast had just the right variety and was delicious. I will stay here again when I return to Oita. Thank you very much.

Conveniently located near the station.

Previously, I could cook shabu-shabu myself, but this time only cold, boiled pork was provided. It was disappointing. On the plus side, it was nice that I could make the surf clam curry myself.

I always stay here when visiting Kyoto. The staff are always quick and smooth in their service. This time, they gave me a Room with a view from the window, which made it bright and I was very happy!

We stayed here for the first time for my wife’s birthday. The Facility is old, but that can’t be helped. The Room was exactly what we requested and was very clean. The bed firmness was just right, and we slept well. Both dinner and breakfast were excellent. The Onsen was great, but it was disappointing that one of the shower stations had poor water pressure. The staff were very kind and helpful. We would like to stay again.