Regarding sending luggage to the Hotel
Information for guests considering shipping luggage to the Hotel.
When sending luggage, please be sure to clearly write the following on the shipping label: “Check-in date,” “Guest name (full name in Katakana),” and “Room number (if you are already staying).” Please ship only after payment has been completed.
Also, please notify us in advance by email at the address below before shipping.
ah-rnmb@guest.apa.co.jp
If luggage is shipped without prior notice and/or without the above information on the label, it may hinder smooth handover, and depending on the circumstances we may be unable to accept it.
Please note that we do not accept any of the following: unpaid shipments (cash on delivery), refrigerated/cool delivery items, or luggage arriving on your check-out date.
Thank you for your understanding and cooperation.



















