Guest Reviews & Impressions for Sotetsu Grand Fresa Kumamoto

• 3.80

  ホテルのくまさん

  Date Posted: 6/11/2026

  Highly recommended.

  Located near the arcade shopping street, it was a day of heavy rain, but we were able to get to our dining venue with hardly getting wet. We would love to stay again.

  • Rooms & Amenities4
  • Facility3
  • Hospitality & Service4
  • Meals－
  • Onsen & Bath4
  • Satisfaction4

  • 6/4/2026～
  • 1 person 1 room
  • Standard Double Room [Non-Smoking] 140 cm Bed (Single Occupancy)
  • No meals included.

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• 4.60

  梅の屋 きんた

  Date Posted: 12/13/2025

  Spacious and clean i...

  Spacious and clean interior facilities, but it was unfortunate that I couldn't use the Onsen. Overall, it was a satisfactory 2-night stay with no major complaints about the Hotel.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service4
  • Meals－
  • Onsen & Bath4
  • Satisfaction5

  • 12/9/2025～
  • 2 people 1 room
  • Universal Twin [Non-Smoking] 120cm Bed <For 2 Guests>
  • Breakfast included

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• 3.80

  ゆき1119

  Date Posted: 6/23/2025

  Highly recommended.

  The property was very clean and comfortable to use. Highly recommended.

  • Rooms & Amenities3
  • Facility5
  • Hospitality & Service3
  • Meals－
  • Onsen & Bath3
  • Satisfaction5

  • 6/21/2025～
  • 2 people 1 room
  • Standard Twin [Non-Smoking] 120cm Bed <For 2 Guests>
  • No meals included.

  Reply from the Facility

  Thank you very much for staying at Sotetsu Grand Fresa Kumamoto. We are delighted to hear that you found the accommodation clean and comfortable. We will continue striving to provide a pleasant stay for our guests. We sincerely look forward to welcoming you again in the future. Once again, thank you for your valuable feedback.

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• 4.17

  ぴょん3

  Date Posted: 6/16/2025

  Good.

  Overall, it felt clean and well-maintained. The Room was spacious and convenient for a double room. The card key-operated elevator added a sense of security. Breakfast included options like ramen, which made it enjoyable. The proximity to the bus terminal and large arcade street was very convenient.

  • Rooms & Amenities4
  • Facility4
  • Hospitality & Service4
  • Meals5
  • Onsen & Bath4
  • Satisfaction4

  • 6/14/2025～
  • 1 person 1 room
  • Standard Double [Non-Smoking] 140cm Bed <Single Occupancy>
  • Breakfast included

  Reply from the Facility

  Thank you very much for choosing to stay at our hotel and for sharing your wonderful feedback. We are delighted to hear that you found the overall cleanliness and tidiness of our accommodation satisfactory. It is also reassuring to know that you were pleased with the size and functionality of the double room. Additionally, we are glad that the elevator security system using card keys provided a sense of safety during your stay. We are honored that you enjoyed our breakfast offerings, including ramen, and found it delightful. Furthermore, we are pleased to hear that the proximity to the bus terminal and large arcade street added convenience to your visit. We will continue striving to provide a comfortable stay for all our guests. We look forward to welcoming you again in the future. Thank you once again for your valuable feedback. Sotetsu Grand Fresa Kumamoto Front Desk Staff

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• 5.00

  Nathuyama

  Date Posted: 5/22/2025

  Friendly Hotel

  The staff at the Hotel were all kind and attentive. The Room was well-equipped and provided a comfortable stay. Above all, every employee interacted with thoughtful care from the guest's perspective, which brought a sense of relief. This alone eased the fatigue of travel and offered a relaxing experience. A Hotel with such gentle hospitality is truly reassuring.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction5

  • 5/19/2025～
  • 1 person 1 room
  • Standard Double [Non-Smoking] 140cm Bed <Single Occupancy>
  • Breakfast included

  Reply from the Facility

  Dear Guest, Thank you very much for staying at our hotel and for sharing your heartfelt feedback. We are delighted to hear that we could help ease the fatigue of your journey and provide you with a comfortable stay. We will continue striving to create a pleasant space for all our guests. We look forward to welcoming you again in the future.

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• 3.20

  KAN太郎

  Date Posted: 4/7/2025

  The noise level is very high.

  This has been my favorite hotel, where I have stayed more than 10 times over the past few years. However, recently, the noise has become unbearable, and I find it increasingly difficult to sleep. Loud noises like a bang against the wall or something akin to a flying kick wake me up abruptly, and there are continuous loud voices in the hallway—it’s quite noisy. (The noise was also terrible during my stay six months ago.) While it’s great that more guests are staying here, I strongly suggest implementing measures such as distributing multilingual notices about noise etiquette at check-in. I sincerely hope for effective noise control measures.

  • Rooms & Amenities3
  • Facility3
  • Hospitality & Service3
  • Meals－
  • Onsen & Bath4
  • Satisfaction3

  • 4/5/2025～
  • 2 people 1 room
  • Comfort Double [Non-Smoking] 160cm Bed <For 2 Guests>
  • No meals included.

  Reply from the Facility

  Thank you very much for always choosing our Hotel. We also sincerely appreciate your time and effort in posting a Review. We deeply apologize for the discomfort and unpleasant experience caused by noise. Your feedback regarding noise is extremely important, and we take it seriously as we work towards improvements. As you suggested, we will consider specific measures such as distributing multilingual guidelines about noise etiquette during check-in. Thank you for sharing your valuable opinion with us. Our entire staff will continue to strive to make our Hotel a place where many guests would want to return again. Sotetsu Grand Fresa Kumamoto Front Desk Staff

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• 4.60

  katube

  Date Posted: 3/12/2025

  Comfortable Accommodation

  The room temperature is always well-maintained, and the bed firmness is perfect for a good night's sleep.

  • Rooms & Amenities5
  • Facility5
  • Hospitality & Service4
  • Meals－
  • Onsen & Bath5
  • Satisfaction4

  • 3/10/2025～
  • 1 person 1 room
  • Standard Double [Non-Smoking] 140cm Bed <Single Occupancy>
  • No meals included.

  Reply from the Facility

  Thank you very much for choosing Sotetsu Grand Fresa Kumamoto. We are delighted to hear that you had a comfortable stay at our Hotel. We will continue striving to provide an even better experience in the future. Should the opportunity arise, all our staff look forward to welcoming you again. Lastly, we sincerely appreciate your encouraging Review despite your busy schedule.

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The number of reviews and scores are aggregated values from reviews posted on IKYU.com and Yahoo!トラベル.
This page only displays reviews posted on IKYU.com.