[Key Initiatives of the Urban Hotel Group]
1. Enhanced hand sanitizing (slightly acidic hypochlorous acid water / alcohol-based sanitizer)
We have added more hand sanitizer stations at the entrance, on each floor, in restaurants, restrooms, and other areas to make them easier for guests to use.
2. Thorough ventilation
We ventilate by keeping doors open for set periods in the lobby, guestroom-floor corridors, large public baths, and restaurants. During guestroom cleaning, we also keep doors and windows open to improve ventilation.
3. Enhanced regular disinfection
We disinfect high-touch areas as needed, including doorknobs, doors, elevator buttons, and restroom doors.
4. In-room disinfection after guestroom cleaning
We thoroughly disinfect frequently touched items in guestrooms such as door handles, light switches, TV remote controls, and telephones.
5. Mask-wearing by service staff
To protect guests’ health and safety and support public hygiene standards, all service staff will wear masks when assisting guests.
6. Health checks for staying guests
At check-in, we may take your temperature using a non-contact thermometer. We appreciate your understanding and cooperation.
7. Restrictions or closure of the fitness area and large public baths
The fitness area (for staying guests only) and large public baths may be restricted or closed depending on occupancy levels.