Notice from the Accommodation
The cancellation policy differs for individual use (1-14 guests) and group use (15 or more guests).
For group use, a separate group cancellation policy applies.
【Group Cancellation Policy】
No Show: 100% of the accommodation fee
Same Day: 100% of the accommodation fee for the first night
1 Day Before: 80% of the accommodation fee for the first night
2 to 7 Days Before: 50% of the accommodation fee for the first night
8 to 14 Days Before: 20% of the accommodation fee for the first night
-Important Notes-
*Even if your reservation is made as an individual booking (1-14 guests), it may be considered as a group booking if your total stay exceeds 15 days.
*If part of a group reservation is canceled and all of the following conditions are met, no penalty will be charged:
(1) The cancellation is made at least 14 days before check-in.
(2) The number canceled does not exceed 10% of total reserved guests (rounded up).
*If your stay duration is shortened, only one night's worth of fees will be charged as a penalty, regardless of how many nights are reduced. This applies to what would have been your initial non-stayed date(s).
【Request from Hotel】
Please inform us in advance about your expected arrival time at our hotel. If you expect to arrive more than two hours later than planned, please contact us without fail.
If we do not receive any notice and you are significantly delayed beyond your scheduled arrival time, we may cancel your reservation based on our terms and conditions. Thank you for understanding in advance.