Guest Reviews & Impressions for APA Hotel〈Shinjuku Gyoenmae〉

• 3.80

  オトナの時間

  Date Posted: 8/7/2025

  Room size

  APA accommodations generally have compact rooms, but the Shinjuku Gyoen location felt slightly more spacious. There are several APA accommodations in Shinjuku, so you may want to compare and consider your options.

  • Rooms & Amenities5
  • Facility3
  • Hospitality & Service3
  • Meals－
  • Onsen & Bath4
  • Satisfaction4

  • 8/6/2025～
  • 2 people 1 room
  • Day-use Double Room - Non-Smoking
  • No meals included.

  Reply from the Facility

  Thank you very much for choosing APA Hotel〈Shinjuku-Gyoenmae〉. We are truly delighted and grateful to receive such kind words from you. APA Hotel operates under the concept of a "New Urban-Style Hotel," offering compact rooms while pursuing convenience and functionality. We are pleased to hear that you had a comfortable stay with us. All our staff sincerely look forward to welcoming you again in the future. Front Desk, Fukuzawa

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• 3.00

  Oだ急

  Date Posted: 7/7/2025

  Compact...

  Reserved a twin room, but there was only one stand for suitcases, and the room itself was very small, leaving no choice but to open the suitcase on the bed. The unit bath was also cramped. For 38,000 yen in a prime Tokyo location? If this price justifies this level of quality, then perhaps it can't be helped. There are more than enough staff at the front desk, so the service is excellent. When I tried to use the bath at 9:55 (it was open until 10:00), I was told I couldn't enter. It seems cleaning takes place from 10:00 to 15:00—does it really require such a long time for cleaning?

  • Rooms & Amenities3
  • Facility2
  • Hospitality & Service5
  • Meals－
  • Onsen & Bath2
  • Satisfaction3

  • 7/5/2025～
  • 2 people 1 room
  • 【 Non-Smoking Room 】Twin - Compact Design with Environmental Consideration
  • No meals included.

  Reply from the Facility

  Thank you very much for choosing APA Hotel〈Shinjuku Gyoenmae〉. We are delighted to receive your kind words regarding our customer service. However, we regret that we could not fully meet your expectations regarding the facilities. Regarding the room size, APA Hotel operates under the concept of a "New Urban-Style Hotel," offering compact rooms while prioritizing convenience and functionality. We hope for your understanding in this matter. As for the cleaning time of the large public bath, it requires thorough hygiene management and various procedures, which necessitate some time. We sincerely appreciate your patience and understanding on this matter. Based on your valuable feedback, our staff will continue striving to improve our services to ensure greater satisfaction for all guests. We humbly look forward to welcoming you again in the future.

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