At our hotel, we prioritize the health and safety of our guests and staff, as well as public hygiene. We have strengthened disinfection and sanitization measures throughout the facility as outlined below.
These measures are implemented based on the Ministry of Health, Labour and Welfare's guidelines for COVID-19 prevention in collaboration with health authorities and medical institutions since January, with further enhancements made as necessary.
【Facility & Staff Measures】
1. Staff Mask Usage & Health Management
- Masks and face shields are worn to prevent droplet transmission.
- Thorough handwashing, gargling, and sanitization practices are enforced.
- Daily temperature checks and health reporting are conducted (staff with fever are sent home to rest for two weeks after recovery).
2. Use of white gloves when handling guest luggage
3. Installation of acrylic boards at front desk counters to prevent droplet transmission
4. Placement of disinfectant solutions throughout the facility
- Disinfectants are available at various locations such as the front desk and restrooms for guest use.
- In addition to standard alcohol-based disinfectants, highly effective antiviral solutions are also used.
5. Enhanced cleaning & disinfection in shared areas
Elevator buttons, shared restroom doorknobs, faucets, furniture items, rental items—frequently touched surfaces—are thoroughly sanitized.
6. Strengthened room disinfection measures
- Ozone sterilization is performed during cleaning to enhance air hygiene.
- Frequently touched areas such as doorknobs, remote controls, switches/faucets/room keys undergo thorough disinfection.
- Air purifiers installed in all rooms across all facilities.
- At Tokyo Shiodome/Tokyo Tamachi/Tokyo Kudanshita locations: select rooms feature Panasonic Ziaino air purification systems.
7. Temporary suspension or modification of breakfast buffet services
【Requests for Guests】
1. Temperature checks upon check-in using non-contact thermometers or thermal cameras
*The thermal camera installed at Tokyo Shiodome entrance monitors temperatures not only during check-in but continuously detects fevers among all visitors.
2. Completion of a health questionnaire upon check-in
3. Use of self-check-in/payment machines
To reduce congestion during check-ins/check-outs while minimizing close contact with staff.
4.Supporting handwashing/gargling/sanitizing efforts
Disinfectant stations provided throughout premises
5.Monitoring guest wellness
Guests feeling unwell should notify nearby staff immediately; those experiencing fever/cough symptoms will be referred promptly toward nearest medical facilities accordingly
For more details visit: https://www.hvf.jp/news/detail_142.html
Villa Fontaine/Village remains committed towards ensuring safe comfortable environments prioritizing both customer/staff wellbeing moving forward
