At our hotel, we prioritize the health and safety of our guests and staff, as well as public hygiene. We have strengthened disinfection and sanitization measures throughout the facility as outlined below.
These measures are implemented based on the Ministry of Health, Labour and Welfare's guidelines for COVID-19 prevention in collaboration with health authorities and medical institutions since January, with further enhancements made as needed.
【Facility & Staff Measures】
1. Mask-wearing and health management for staff
・Staff wear masks or face shields to prevent droplet transmission.
・Thorough handwashing, gargling, and sanitization practices are enforced.
・Daily temperature checks and health reporting are conducted (staff with a fever are sent home to rest for two weeks after recovery).
2. Use of white gloves when handling guest luggage
3. Installation of acrylic boards at front desk counters to prevent droplet transmission
4. Placement of disinfectant stations throughout the facility
・Disinfectants are available at various locations such as the front desk and restrooms for guest use.
・In addition to standard alcohol-based disinfectants, highly effective antiviral solutions are also used.
5. Enhanced cleaning/sanitization in shared areas
Elevator buttons, shared restroom doorknobs, faucets, furniture items, rental items—frequently touched surfaces—are thoroughly disinfected.
6. Strengthened disinfection/sanitization in rooms
・Ozone sterilization is performed during cleaning to enhance air hygiene.
・Frequently touched areas such as doorknobs, remote controls, switches/faucets/room keys undergo thorough disinfection.
・Air purifiers installed in all rooms across all facilities.
・At Tokyo Shiodome/Tokyo Tamachi/Tokyo Kudanshita locations: select rooms feature Panasonic Ziaino air purification systems.
7. Temporary suspension or modification of breakfast buffet services
【Requests to Guests】
1. Temperature checks upon check-in using non-contact thermometers or thermal cameras
*The thermal camera installed at Tokyo Shiodome entrance monitors not only staying guests but also detects fevers among all visitors continuously.
2. Completion of a medical questionnaire upon check-in
3.Use of automated check-in/payment machines
To facilitate speedy check-ins/check-outs while reducing crowding & close contact with staff.
4.Cooperation in gargling/handwashing/disinfecting hands
Disinfectant stations provided throughout premises encourage usage by visitors actively!
5.Health monitoring support offered towards staying customers:
If feeling unwell kindly notify nearby team members immediately! Should symptoms like fever/cough arise assistance connecting nearest healthcare providers ensured promptly!
For more details visit: https://www.hvf.jp/news/detail_142.html
Villa Fontaine/Village remains committed prioritizing both customer/staff safety ensuring comfortable secure environments moving forward!