Guest Reviews & Impressions for New Otani Inn Tokyo

Mold in the humidifying air purifier

When attempting to use the air purifier in the room, I found that there was no water in the humidifying tank. Upon removing the water tank, I noticed mold and dirt inside. Although I managed to clean it and refill it with water, the refill indicator light remained on, suggesting a clogged pipe. After contacting the front desk for a replacement, they brought another machine which also did not work properly. The third machine provided was functional but had a visibly dirty water tank, leaving me very disappointed. Additionally, there was noticeable dust around wiring behind the bed and sofa, indicating that thorough cleaning is not regularly performed. When I reported these issues to the front desk the next day, their response seemed indifferent, leaving me with little hope for improved service in the future.