Guest Reviews & Impressions for New Otani Inn Tokyo

(Tokyo Metropolis/Shinagawa and Ōsaki) [Total 423 Rooms]
Overall Score
4.10
(227)
  • Rooms & Amenities
    4.16
  • Facility
    4.04
  • Hospitality & Service
    4.26
  • Meals
    4.19
  • Onsen & Bath
    3.89
  • Satisfaction
    4.12
4.33
夢の時

One more needed.

Stayed after a month, still very satisfied. Conveniently located within 5 minutes walking distance to the Yamanote Line without getting wet even on rainy days. Affordable accommodation fees for this era, surrounded by a competitive dining area, and the coin laundry is always available. Even if there are minor things missing in the room, it's within an acceptable range. However, the lack of a smoking area is disappointing. While it’s possible to manage with shared spaces, time and capacity restrictions are strict. Would it be possible to place an ashtray from a certain manufacturer in one corner of this spacious property? The food has great hotel-quality flavor; rooms are clean; service is just right; and the location is excellent—making it feel like such a waste not to address this issue. Still, I want to stay again! Thanks to my stays here, I’ve become familiar with staff at the neighboring "L" store!

  • Rooms & Amenities5
  • Facility2
  • Hospitality & Service5
  • Meals5
  • Onsen & Bath5
  • Satisfaction4
  • 3/6/2025~
  • 3 people 1 room
  • <Premium> Heartful (Non-Smoking)
  • Includes breakfast and dinner
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