Tenku Kaiyu no Yado Suehiro

For the safety and security of our valued guests and employees ~ Information on COVID-19 Prevention Measures ~ Based on the "COVID-19 Response Guidelines for Properties (1st Edition)," we will implement the following infection prevention measures for a certain period. We kindly ask for your understanding and cooperation as these measures prioritize the safety and security of our guests and employees while reducing the risk of infection. 【1】 Measures within the Property 1) All employees will undergo temperature checks and health screenings upon reporting to work, and regular hand sanitization will be enforced. 2) All employees will wear masks. 3) Employees will be instructed to maintain social distancing. 4) Alcohol-based sanitizers will be placed in shared areas. 5) Shared areas will be regularly cleaned and disinfected. 6) Ventilation will be ensured in shared areas and used Rooms. 7) Business partners will also be requested to wear masks and maintain hygiene standards. 【2】 Requests to Guests Before Arrival and During Stay 1) Guests with fever or symptoms on the day of their stay are kindly requested to call in advance and refrain from visiting the Property. 2) If you feel unwell during your stay, please inform the front desk via the in-room phone (dial 8). 3) Please wear a mask when moving around the Property during your stay. 4) We ask for your cooperation in frequent hand sanitization during your stay. 5) Please maintain a certain distance from other guests during your stay. 【3】 Check-In 1) We will assist with luggage transportation upon your consent. 2) Upon arrival, guests will be asked to sanitize their hands (temperature checks may also be requested). 3) Check-in will be conducted in the lobby, where seating arrangements will be reduced to ensure sufficient spacing between guests. Tables and sofas will be regularly cleaned and disinfected. 【4】 Meal Service 1) Dining areas will be arranged with private room-style seating or spaced-out seating. 2) Guests will be asked to sanitize their hands upon arrival. 3) The frequency of meal service will be reduced, and staff entry will be adjusted. 4) Staff will wear gloves and masks when serving meals. 5) Detailed menus will be provided to minimize verbal explanations of dishes. 6) To limit unnecessary staff entry, guests are encouraged to use the table bell provided. 【5】 Bathing Facilities 1) Guests are requested to sanitize their hands at the entrance. 2) The number of baskets in the changing area and available washing stations will be reduced to manage the number of users. 3) Towels will no longer be provided in the bathing area; please bring towels from your Room. 4) Regular cleaning and disinfection will be conducted. 【6】 Rooms 1) During Room cleaning, all amenities will be wiped with disinfectant. 2) Windows will be opened during cleaning to ensure proper ventilation. 【7】 Elevators 1) Hand sanitizers will be placed in front of elevators on the first floor. 2) Guests are kindly requested to avoid sharing elevators as much as possible. 【8】 Shop 1) Guests are requested to sanitize their hands upon entering. 2) Sampling of products is temporarily suspended. 3) A protective panel will be installed at the cashier to prevent droplet transmission. 【9】 Use of Facilities ■ Ramen Corner 1) Guests are requested to sanitize their hands upon entering. 2) Seating will be reduced to ensure spacing between guests. 3) Takeout options will be available for in-Room dining. ■ Karaoke Room 1) Guests are requested to sanitize their hands before use. 2) Usage will be spaced out to allow for disinfection and air exchange. ■ Stone Sauna 1) Guests are requested to sanitize their hands before use. 2) Usage will be spaced out to allow for disinfection and air exchange. 3) To avoid crowding, usage will be limited to one group at a time. ■ Private Open-Air Bath 1) Guests are requested to sanitize their hands before use. 2) Usage will be spaced out to allow for disinfection and air exchange. ■ Table Tennis Corner 1) Guests are requested to sanitize their hands before use. 2) Usage will be spaced out to allow for disinfection and air exchange. ■ Kids Corner/Game Corner 1) Usage will be temporarily suspended. 【10】 Front Desk 1) A protective panel will be installed between guests and the cashier to prevent droplet transmission. 2) For payments at the counter, cash and credit cards will be exchanged using a money tray. 3) To avoid congestion during check-out, we recommend settling your bill in advance. 【11】 Shuttle Service 1) Guests are requested to sanitize their hands before boarding. 2) A protective curtain will be installed between the driver's seat and passenger seats to prevent droplet transmission. 3) Guests are requested to wear masks while on board. 4) Windows will be opened during travel for ventilation. We will continue to implement preventive measures in accordance with guidelines and government directives. We appreciate your understanding and cooperation. June 5, 2020 Suiho - Tenku Kaiyu no Yado