Gensen Yuyado Taiseikan (TAISEIKAN)

We sincerely appreciate your continued support and patronage. At Gensen Yuyado Taiseikan, as part of our measures against the novel coronavirus (COVID-19), we prioritize the health and safety of our guests and employees. To ensure that our guests can use our Property with peace of mind, we are implementing the following measures. We kindly ask for your understanding and cooperation. 【Measures in Public Spaces】 1. Installation of additional disinfectants (alcohol, hypochlorous acid water, etc.) We have installed additional disinfectants in areas such as the lobby, bathhouse entrances, and dining venues to create an environment that is easier for guests to use. Additionally, during in-Room dining services, our staff will carry disinfectants and sanitize tables and other surfaces before serving meals to ensure guests can dine with peace of mind. 2. Strengthening regular disinfection We are conducting alcohol disinfection of frequently touched areas as needed. 3. Wearing masks during customer interactions To consider the health and safety of our guests and public hygiene, our customer service staff wear masks. 4. Health check for staying guests At check-in, we request guests to fill out a health questionnaire. 5. Temporary suspension of esthetic services and game corner operations For the time being, these services will be suspended. 【Measures for Employees】 1. Wearing masks during commuting Masks are distributed to employees, and wearing them during commuting is mandatory. 2. Health checks at work Employees are required to check their temperature and sanitize their hands upon arrival at work. Employees with a fever of 37.5°C or higher or those feeling unwell are instructed to stay at home. 3. Thorough disinfection in backspaces and during service Disinfectants (alcohol, hypochlorous acid water, etc.) are installed in backspaces, and service staff are required to carry them to ensure thorough disinfection during guest services. 4. Establishing a management system for unwell employees We have introduced guidelines for actions during illness and a system to manage employees' health conditions. 5. Restricting non-essential outings and attendance at gatherings Employees are instructed to refrain from non-essential outings, overseas travel, and attending gatherings, events, or workplace meals involving large numbers of people. 【Requests to Guests】 ● To ensure a safe environment for all, we kindly ask for your cooperation in using disinfectants upon arrival at the Property. ● Guests with a fever or feeling unwell are kindly requested to refrain from visiting the Property. ● If you feel unwell during your stay, please inform the nearest staff member. ● If you require a Receipt or accommodation certificate issued under a name different from the Reserver (e.g., company name), please inform us at check-in (if there is a specific form, please submit it at check-in). To alleviate congestion during check-out, we appreciate your cooperation. ● For the same reason as above, we kindly ask you to refrain from individual payments (splitting bills or separate payments for each person) during settlement. ● Additionally, some services that are considered standard for a Ryokan or services we have previously provided may be suspended to prevent the spread of COVID-19. We kindly ask for your understanding and cooperation. ※ Please note that the above measures may be updated in accordance with policies set forth by the Japanese government and related organizations. In such cases, we will provide further notice.