Notice of Cancellation Policy Update
Thank you very much for your continued patronage.
For Reservations received from June 1 onward, the cancellation policies for Hotel Matsumotoro, Western-style Ryokan Pinon, and Doggy Suite Pero will be revised and standardized.
The changes are as follows:
● Before revision
Cancellations 3–2 days prior: 30% of the Accommodation Fee
(Only for Western-style Ryokan Pinon: cancellations 5–2 days prior: 30% of the Accommodation Fee)
Cancellation on the day before: 50% of the Accommodation Fee
Same-day cancellation / No Show: 100% of the Accommodation Fee
● After revision
Cancellations 14–8 days prior: 10% of the Accommodation Fee
Cancellations 7–4 days prior: 20% of the Accommodation Fee
Cancellations 3–2 days prior: 30% of the Accommodation Fee
Cancellation on the day before: 50% of the Accommodation Fee
Same-day cancellation / No Show: 100% of the Accommodation Fee
Thank you for your understanding.
Hotel Matsumotoro



























