Guest Reviews & Impressions for LONGINGHOUSE Old Karuizawa・Suwanomori

(Nagano Prefecture/Kitasaku District) [Total 13 Rooms]
Overall Score
4.18
(82)
  • Rooms & Amenities
    4.34
  • Facility
    4.10
  • Hospitality & Service
    4.09
  • Meals
    4.15
  • Onsen & Bath
    4.16
  • Satisfaction
    4.22
  • 4.17
    チューシー
    Date Posted: 10/24/2026

    The vegetable-focused meals are excellent.

    The menu focused on locally grown vegetables, and every dish was fresh, thoughtfully prepared, and delicious. I also loved the soy milk bread and cheese, both of which had a lovely texture. You might expect a vegetable-based menu to be less filling, but I left feeling full and satisfied. I would happily stay here again if I have another chance to visit Karuizawa.

  • 4.33
    840iM
    Date Posted: 10/18/2026

    A Very Quiet Karuizawa

    The hotel behind Suwa Shrine was very quiet. Dinner featured delicious vegetables, and we could choose our appetizer, main course, and dessert; vegan options were available. I think it would also suit guests who have many foods they don’t like or can’t eat. I’d love to stay again.

  • 3.67
    tama0907
    Date Posted: 10/5/2026

    A Quiet Hotel

    I stayed here after hiking Mt. Asama. It’s located just off the main street in Old Karuizawa, yet it was very quiet, and I had a comfortable stay in a spacious, clean room. For breakfast, the salad vegetables were sweet and the dressing was delicious. Everything, including the bread, was excellent.

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  • 3.83
    旅人1234
    Date Posted: 10/4/2026

    Room only (no meals included)

    The hotel’s atmosphere, interior design, and facilities are excellent. Even the Moderate room has plenty of space, with a sofa area to relax in as well as the bed. The surroundings—villa homes and the forest around Suwa Shrine—really make you feel like you’re in a highland resort. What I especially loved were the in-room bath and the pajamas. The bath is completely separate from the toilet and spacious enough for two people. There are private reservable baths too, but the room bath was so good I didn’t feel the need to use them. Everything is still new and very clean. The pajamas are a well-made, separate two-piece set in sturdy gauze fabric; they breathe well, absorb sweat nicely, and were very comfortable. The only downside was the meals. They were very tasty, but if you’re expecting an abundant, luxurious ryokan/hotel-style feast, you may be disappointed. Portions are on the smaller side (still enough for an everyday meal), with an emphasis on vegetables. I like vegetables, but I think dessert cream tastes better made with dairy heavy cream than soy milk cream—and I don’t really see why I’d choose soy-based “meat” while traveling. Unless it’s specifically aimed at vegetarians or vegans, I’d prefer they focus more on flavor rather than forcing a vegetable-forward concept for general guests. Considering dinner costs 10,000 yen at this level of content/value felt expensive; breakfast was similar. Overall, it’s a hotel where I’d love to stay multiple nights on a room-only plan (no meals). There are many great restaurants within walking distance, so dining out isn’t an issue—and you can relax in your room and fully enjoy that resort feeling.

  • 5.00
    ゴリラ芝居
    Date Posted: 9/22/2026

    Optimal solution

    It was conveniently located no matter where we went in Karuizawa. We’d like to stay again.

  • 4.33
    ぜんじんさん
    Date Posted: 9/14/2026

    That’s wonderful, but

    The food was unbelievably delicious, and the free drinks were great too. The location is perfect! The building is lovely, and the staff provided excellent service. Two disappointing points: ❶The Room ventilation fan seemed to be part of a single central system for the whole building and couldn’t be turned off, so it was noisy and made it hard to sleep. ❷In the early morning, I was woken up by the Hotel’s outdoor music.

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  • 2.60
    ぶるーべりぃ
    Date Posted: 9/9/2026

    In-house Voucher

    We stayed as two couples. At check-in, each of us received a ¥1,000 in-house voucher. At that time, we were told there was little to buy—about the only option was butter—so we should use it for drinks instead. After dinner out, we came back and decided to have drinks in the lobby (?). The drinks themselves were around ¥1,000 each, so we thought they would be covered by the voucher. It may be our fault for not noticing what was written on the menu when ordering, but at checkout we were charged a table fee of ¥550 per person, which left us feeling deceived. We have stayed at many Hotels before, but this was the first time we have ever been charged a table fee in a lobby.

  • 4.20
    諏訪の森
    Date Posted: 9/5/2026

    Mother and daughter celebrating an early birthday

    The room was spacious, close to the town of Karuizawa, and surrounded by forest. Near Suwa Shrine, we enjoyed forest bathing and felt truly at peace. It’s a wonderful place—thank you for taking care of us. I visited thanks to my daughter’s arrangement, and we had a lovely time.

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  • 3.83
    @きくりん
    Date Posted: 8/30/2026

    A charming Hotel in the forest

    It was a charming Hotel where you could feel the dappled sunlight surrounded by the forest of Kyu-Karuizawa. While it was a comfortable distance from the bustle of Kyu-Karu Ginza (about a 5-minute walk), it was also set in a wooded area next to a shrine, and I was able to relax on the terrace and enjoy a refreshing highland stay that made me forget everyday life. Breakfast was served in a private room, and I was satisfied with the healthy menu centered around highland vegetables (though it might not be enough for younger guests). What disappointed me was finding dead insects on the toilet floor, which surprised me, and noticing that the drawer in the washroom didn’t seem to have been properly cleaned. I think this Accommodation may not suit those seeking luxury, but for an ordinary traveler like me, it offered a satisfying level of comfort.

  • 5.00
    マッソんず
    Date Posted: 8/26/2026

    A Hotel that captures the best of Karuizawa

    While luxury Hotels and Ryokans have become more common in recent years, I think this is simply a great Hotel. The building has a lovely atmosphere, and the meals are delicious, making the most of local ingredients. The rates feel reasonable as well. The Room also has a nice ambiance.

  • 4.00
    まる8月
    Date Posted: 8/23/2026

    Enjoy a private stay

    We stayed here to celebrate his birthday. Because there are only a few rooms, we rarely ran into other guests and were able to enjoy a private atmosphere. The room and the private bath were very clean, and we had a comfortable stay. One point about the wine bar we used for dinner: It seemed to be run by just one staff member, which made it feel quite demanding. Service wasn’t slow, but it gave an impression of being rushed, and I also wondered if the dishes were kept simple enough for one person to manage alone. It would be nice if there could be at least one more staff member. I hope this feedback is helpful for future improvements. Thank you very much.

  • 4.67
    Cecilia.M.A
    Date Posted: 8/20/2026

    A Flexible Karuizawa Getaway for Adults

    I live not too far from Karuizawa. A friend from Tokyo really wanted to spend some quiet, relaxing time in Karuizawa, so we stayed there together. It feels like an Accommodation that combines the best of both a Hotel and a rental villa. The staff may feel politely hands-off at times, but if you ask, they respond with genuine care. Shuttle Service from Karuizawa Station is also available, so if you need it, it’s best to inquire and Reserve in advance. Although it’s close to Kyu-Karuizawa Ginza, you can step just a little way off the main road and escape the crowds. I also saw guests staying solo who spent their time reading throughout their stay. Rather than coming for a typical Hotel experience, you’ll appreciate this place most if you stay here to enjoy your own time. At check-in, we received lounge vouchers worth 1,000 yen per person. We had planned to have dinner at a restaurant outside and didn’t find anything we wanted at the shop. When I asked at the front desk, they suggested having homemade ginger ale in our Room after dinner. You order it at the front desk and bring it back yourself, but it was a great suggestion. If I have friends who want to stay in Karuizawa again, this is a Hotel I would recommend.

  • 4.00
    １９７００５１８
    Date Posted: 7/27/2026

    Why We Recommend Having Breakfast in a Private Room

    This Facility lets you fully enjoy Karuizawa in a lush, green setting! Above all, having breakfast in a private room feels like a truly luxurious moment. It’s packed with vegetables, generously portioned, and of course delicious. Next time, I’d love to try dinner as well.

  • 3.33
    カエ&コオ
    Date Posted: 7/3/2026

    A cottage-style Accommodation in Karuizawa…

    We found you online and visited with great anticipation as a couple. Thank you for upgrading our Room. The stately furnishings had a lovely atmosphere, and my husband said he felt relaxed. However, when we opened the door and entered, there were no slippers, so we weren’t sure whether we were expected to keep our shoes on. Considering that we might place our luggage on the floor, we didn’t like that idea, so we looked around and ended up wearing the ones left on the balcony. The Room temperature was also uncomfortably cold. We were really looking forward to the meal. We weren’t seeking anything extravagant, nor were we expecting large portions or luxury ingredients. In a red-brick Hotel like yours, we had imagined an enjoyable dining experience with a beautiful table setting that would be pleasing to the eye as well. We also received a complimentary 1,000-yen drink voucher, but there was no time or suitable occasion to use it. We asked for champagne to be delivered to our Room; however, since we had already been drinking during dinner, we couldn’t finish it and ended up throwing it away in the morning. If we had been staying multiple nights, we might have been able to use it at some point. If dinner hadn’t been included in our plan, I think we could have used it at the restaurant downstairs. Since breakfast was also included for us, it felt like an unnecessary voucher. When I asked if it could be used at dinner, I was refused. If it had been usable at dinner, I believe we could have enjoyed the champagne properly. As this trip was for my husband’s birthday, we asked you to write a celebratory message on a cake and deliver it to our Room; however after dinner there wasn’t much chance for us to get excited about it, so we ate it in the morning. We love Karuizawa very much. We usually stay at a friend’s villa there; this time мы wanted to spend time just as two people and chose your Hotel instead. There seemed to be few staff members available overall, and even finding where to check in was difficult and confusing for us. Overall،we did not feel truly guest-first hospitality throughout our stay.

  • 4.83
    Jagot
    Date Posted: 7/1/2026

    A hideaway-like Hotel where you can relax in a quiet setting

    I stayed here in early June. Tucked away behind Karuizawa Suwa Shrine, the lush and quiet surroundings were truly soothing for both body and mind. The friendly staff and the warm welcome from the large bear in the lobby made me smile, and the clean, spacious Room was comfortable and relaxing, with thoughtful attention to detail including amenities. Breakfast featured delicious vegetables, with a choice of mains that felt nourishing and wholesome. I enjoyed it so much that next time I’d love to try dinner as well.

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  • 4.17
    寝不足パンダ
    Date Posted: 6/25/2026

    A Cozy Space

    I stayed here with my mother on a mother-daughter trip. The location is very convenient, within walking distance of Kyu-Karuizawa Ginza. (If you try hard, Karuizawa Station is also within walking distance.) The Hotel is small, but the Room was spacious and clean. Because the wallpaper was a dark color, the Room felt a bit dim. However, it was wonderful to see green trees from the window. I was also happy that ReFa hair dryers and hair irons were provided. Despite the convenient location, it was quiet, and it felt like staying in a vacation home. This is a Hotel with great value for money. I would definitely like to visit again if I have the chance. Thank you very much.

  • 5.00
    ジェームズ・ノリ
    Date Posted: 5/27/2026

    A Holiday in Karuizawa

    We stayed multiple nights in a Kitchen Suite. Just a few minutes’ walk to Kyu-Karuizawa Ginza. Perhaps because Suwa Shrine is right next door, it’s quiet, and when you open the window, the only sound is pleasant birdsong. The staff keep a comfortable distance—not too close, not too far—and you don’t need to leave your Room key when going out, so you can relax as if you were at home. The private family bath is also a must! Since we chose a Plan with no breakfast or dinner, the price was relatively reasonable. With a kitchen included, we enjoyed shopping at the supermarket and making full use of the oven and microwave. We stay here 4–5 times a year, and thanks to the location, pricing, and overall comfort, this Hotel has become an essential base for sightseeing, shopping, and leisure—one we’ll continue to rely on every year.

  • 4.83
    NAO-SHINO
    Date Posted: 5/23/2026

    A stylish, lovely, and relaxing hotel

    Thank you for having us on May 22. We were impressed first by the stylish exterior and interior, and also by the courteous service at the front desk. We booked a breakfast-only plan, but the breakfast was outstanding: three main dishes to choose from, delicious bread and soup, a generous salad, and unlimited drinks—an excellent start to the day. The only disappointing (and surprising) point was that there was no space that could be considered a changing area. Outside the bathroom is the washbasin area, but there is no partition and the entrance is right in front of it, so changing clothes before and after bathing felt embarrassing. Even so, it remains a wonderful hotel, and we would love to stay again if we have another opportunity.

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  • 5.00
    大陸からきたパンダ
    Date Posted: 3/29/2026

    It might take a bit of practice, but…

    It’s a great Hotel. The Room was spacious, and the food was delicious. (We chose a Plan with breakfast included, and had à la carte for dinner.) The staff were also very kind. This isn’t specific to this Hotel, but since it applies to Karuizawa in general, those used to 24-hour convenience stores should be aware. There are very few convenience stores or shops where you can buy things at night (pretty much only near the station). So it may be worth preparing in advance. Even so, it was a great Hotel. We stayed for one night this time, but next time we’d like to do a Multiple Night Stay.

  • 5.00
    Eros Morelli
    Date Posted: 12/26/2025

    Relaxing Christmas

    The time spent here was wonderful. My partner and I enjoyed a very comfortable and relaxing stay. The service was excellent, and the food was absolutely delicious!

  • 1.67
    sumire3939
    Date Posted: 11/24/2025

    There was a big gap between what IKYU’s information led me to expect and the reality!

    It seems we mistakenly assumed this would be a calm, “Adults’ Hidden Retreat” based on the tagline and photos. We were greeted by a pair of large teddy bears—something not shown in the Hotel photos. They were in the main entrance, the lobby, and even on the balcony… already very different from what we expected. The amenities included L’OCCITANE products, and there were three popular ReFa hair dryer models. The bathtub was large, with a glass partition wall. Was the concept meant for young couples? There was also mismatched furniture in the Room that didn’t seem necessary. Worst of all was the humidifying air purifier. When we tried to use it, we saw mold in the water tank. The filter looked neither cleaned nor replaced, and it had terrible grime we didn’t want to see—beyond just mold. With no choice, to deal with dry air from the AC we ended up filling the bathtub with water and leaving the bathroom door open. We received two 1,000-yen tickets and weren’t very hungry after having light snacks. Based on a recommendation, we changed our plans and ate at the wine bar instead. We ordered their featured baked Camembert (shown with a large photo at the start of the menu). Even though we were their first customers, they told us they had run out of cheese—the main ingredient… We ordered three items including recommended dishes, but for the price it was disappointing. Alcohol may be their focus, but if you call it a bar serving food, light meals matter too. Breakfast followed in much the same way. It differed somewhat from what was shown in photos but tasted fine overall. However, for a “dining room known for delicious vegetables,” most of the large salad bowl was just sunny lettuce; fruit was only one eighth of an orange… Is that really worth 4,000 yen? We used IKYU this time as well, but I’ve never felt such a gap between expectations and reality before—hence this harsh review.

  • 4.83
    tyatyabe
    Date Posted: 10/21/2025

    Girls' Trip for Two

    The location is excellent, surrounded by greenery, making morning walks very pleasant. Both dinner and breakfast were highly satisfying. The cheesecake dessert was fluffy and incredibly delicious. It was also great that pajamas were provided instead of yukata. However, the sink in the Room we stayed in had poor drainage. I wish I had mentioned it to the staff before leaving.

  • 3.83
    1みち1
    Date Posted: 10/16/2025

    The smoothie served ...

    The smoothie served during breakfast was presented in a simple plastic cup, which was disappointing considering that other dishes and even the bread were served on charming plates. It made me wonder if there were no proper glasses available for smoothies.

  • 4.67
    レジネッタ
    Date Posted: 10/13/2025

    We had a great time.

    Upon arrival, it was a bit confusing to locate the check-in lobby due to the unique layout of the Hotel, but the Room was charming, spacious, and well-equipped with amenities. The ReFa hair and makeup tools were a delightful touch that my wife absolutely loved. The two private baths were also excellent. Above all, the meals were outstanding. We thoroughly enjoyed both the appetizers with an evening drink and the delicious breakfast.

  • 2.50
    yamazooon
    Date Posted: 10/9/2025

    Standard Hotel

    The Hotel itself left a neutral impression. For dinner, I used the attached lounge, but the staff seemed to be working solo, making it a bit difficult to place orders. The food was unremarkable, and I would recommend exploring nearby restaurants for dinner instead. Overall, the number of staff seemed limited, which may have slightly affected the quality of service. It felt like many of the staff might be part-time workers. As long as you understand these points, staying here should not be an issue, but honestly, it is not a Hotel I would actively recommend to friends or family.

  • 5.00
    またきち
    Date Posted: 10/7/2025

    Used after the wedding ceremony.

    We stayed here after having a wedding ceremony at another hotel. Our room was upgraded for free as there was availability, allowing us to stay in a better room than the one we had reserved. The facility included items like ReFa, which reduced our travel luggage and allowed us to use high-quality products—a double benefit. We visited the hotel's bar, and the food was delicious, leaving us very satisfied. The location is very convenient, being close to Kyu-Karuizawa Ginza Street, making it easy to get around. The private bath was also very clean and enjoyable.

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  • 5.00
    Bgarden
    Date Posted: 9/26/2025

    It was a very lovely hotel. The room upgrade was provided, and I had a highly satisfying stay.

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  • 4.83
    mtttttttt
    Date Posted: 9/18/2025

    A lovely Hotel nestl...

    A lovely Hotel nestled in the forest with a great atmosphere. The Room was clean and well-maintained, making for a comfortable stay. Conveniently located within walking distance to Ginza Street. In the morning, I took an early walk to Kumoba Pond.

  • 1.67
    paz024
    Date Posted: 9/16/2025

    Accommodation with two meals included

    The exterior and location were excellent.

  • 3.17
    ふうたぬき
    Date Posted: 9/15/2025

    Value for money is average.

    Stayed on the Saturday of a three-day weekend. Given the season, accommodations in the area were expensive, but this place was relatively affordable. The room was moderate, but there were no slippers upon arrival. The carpet had large stains that seemed to be partially covered with a rug, though not entirely hidden. After informing restaurant staff about the missing slippers, they provided them; however, combined with the dirty floor, it was hard to relax in the room. The private bath had a strong chlorine smell, leaving my body smelling like I had just been in a pool after bathing. It wasn’t relaxing at all. (The Onsen I visited at Hoshino Resort the next day was much better and made me think it might be worth visiting just for their Onsen instead.) Dinner didn’t match its price point and included some additional charges for certain items, which was disappointing. Personally, since there are many great restaurants nearby, staying with a "No Meals Included" plan might offer higher satisfaction. While staff service wasn’t bad overall, there were several negative points regarding facilities and management. Next time I visit this area, I’ll likely choose a higher-grade hotel instead.

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This page only displays reviews posted on IKYU.com.