Hakone Hotel Kowakien

We stayed here for our daughter’s 3rd birthday trip. Our main plan was Yunessun, but perhaps because we told them in advance that it was a birthday trip, the staff prepared a handwritten birthday card and even a birthday plate at dinner—our daughter was so happy!There was also a kids’ space, which helped us make good use of our time, and the baths were very relaxing. During the rock-paper-scissors event, all the staff crouched down to her height to talk with her, which meant a lot to us. There was such a wide variety of food that we couldn’t finish everything.The facilities were clean and well maintained. We’re glad we made such wonderful memories! There were many other families around, so even if our child cried or got fussy, it felt normal and we didn’t have to worry too much.We’d love to come again!

They upgraded us from the Room we had reserved, and we were able to relax comfortably in a more spacious Room.The restaurant used to feel a bit cramped, but the seating area has been expanded, and we thoroughly enjoyed the buffet and all-you-can-drink in a spacious dining area overlooking the garden. We’re also looking forward to the upcoming garden renovation.This was our fifth stay, and as always, the property was spotless, the Onsen was wonderful, and the staff were pleasant—nothing to complain about.