At our hotel, we prioritize the health and safety of our guests and employees, as well as public hygiene. We have strengthened disinfection and sanitization measures throughout the facility as outlined below.
These measures are implemented based on the Ministry of Health, Labour and Welfare's guidelines for COVID-19 prevention in collaboration with health centers and medical institutions since January. They are further enhanced according to the situation.
【Facility & Staff Measures】
1. Employee Mask Usage & Health Management
・Employees wear masks or face shields to prevent droplet transmission.
・Thorough handwashing, gargling, and sanitization practices are enforced.
・Daily temperature checks and health reporting (employees with fever are sent home to rest for two weeks after recovery).
2. Use of white gloves when handling guest luggage
3. Installation of acrylic boards at front desk counters for droplet prevention
4. Placement of disinfectant solutions throughout the facility
・Disinfectants are available at various locations such as front desks and restrooms for guest use.
・In addition to standard alcohol-based disinfectants, highly effective antiviral solutions are also used.
5. Enhanced cleaning & disinfection in shared areas
Elevator buttons, shared restroom doorknobs, faucets, furniture items, rental items—frequently touched surfaces—are thoroughly sanitized.
6. Strengthened room disinfection measures
・Ozone sterilization is conducted during cleaning to enhance air hygiene.
・Frequently touched areas such as doorknobs, remote controls, switches/faucets/room keys undergo thorough disinfection.
・Air purifiers installed in all rooms across all facilities.
・At Tokyo Shiodome/Tokyo Tamachi/Tokyo Kudanshita locations: select rooms feature Panasonic Ziaino air purification systems for added protection.
7. Temporary suspension or modification of breakfast buffet services
【Requests to Guests】
1. Temperature checks upon check-in using non-contact thermometers or thermal cameras
*The thermal camera installed at Tokyo Shiodome entrance monitors not only staying guests but also detects fevers among all visitors continuously.*
2. Completion of a health questionnaire during check-in
3. Use of automated check-in/payment machines
To reduce congestion during check-ins/check-outs while minimizing close contact with staff members.
4. Cooperation with gargling/handwashing/sanitizing efforts
Disinfectant stations provided throughout premises encourage usage by visitors actively.
5．Health management support for staying guests
If feeling unwell kindly inform nearby staff immediately; assistance connecting you toward nearest medical facilities will be arranged if symptoms like fever/cough arise promptly!
For more details please visit: https://www.hvf.jp/news/detail_142.html
Villa Fontaine/Village remains committed towards ensuring utmost safety prioritizing both customers alongside team members alike fostering comfortable secure environments moving forward!
