Echigo Yuzawa HATAGO Isen

【Room Cleaning】 - We disinfect and sanitize frequently touched areas such as room doorknobs, refrigerator handles, telephones, remote control buttons, and air conditioning panels. - Glassware and silverware in the rooms are cleaned following strict hygiene guidelines. - Disinfection and sanitization are carried out in bathrooms, toilets, and other frequently touched areas. - In public spaces, we regularly disinfect high-touch surfaces such as handrails, elevator buttons, restaurant tables, etc. - Hand sanitizers are available in the lobby, restaurants, restrooms, etc. - Regular ventilation is conducted in rooms and dining areas within the accommodation; please note that this may make indoor spaces slightly chilly at times. 【Guest Interaction】 - We minimize interaction time with guests by maintaining appropriate distances. Verbal explanations will be limited; check-in procedures or meal descriptions will be provided via written materials instead. Thank you for your understanding. - When carrying luggage to your room after check-in, our staff will wear gloves and avoid direct contact with your belongings for safety reasons. 【Safety Measures During Your Stay】 - All food ingredients provided to guests are inspected to ensure safety. - To prioritize privacy and safety measures during this period of operation restrictions on available rooms have been implemented. - Complimentary snacks or drinks offered in shared spaces may be temporarily unavailable. - Dinner & breakfast services have been adjusted; only "bento-style meals" delivered outside your room door will be served without staff entering inside directly avoiding unnecessary exposure risks *Allergy-specific requests cannot accommodate temporarily apologies inconvenience caused under current circumstances