Tsuruya Kisshotei

Measures to Prevent the Spread of COVID-19 At Tsuruyakisshotei, we prioritize the health and safety of our guests and have strengthened the following preventive hygiene measures to ensure a safe and comfortable stay. We kindly ask for your understanding and cooperation. 1. Preventive Measures and Health Management for Employees All employees undergo temperature checks, health assessments, and thorough handwashing, gargling, and hand sanitization before starting work. Additionally, staff members wear masks while providing services. 2. Installation of Disinfectant Solutions Alcohol-based disinfectant solutions are placed throughout the Hotel, including at the entrance, front desk, lobby, restrooms, and restaurant entrances. We kindly ask for your cooperation in sanitizing your hands upon entering the premises. 3. Ventilation of Indoor Areas Ventilation is conducted every two hours for approximately one hour between 8:00 AM and 6:00 PM. Please note that indoor temperatures may not always be maintained at optimal levels. 【Ventilated Areas】 Lobby, lobby lounge, and restaurants 4. Disinfection of Shared Spaces Regular disinfection is carried out on frequently touched surfaces such as room keys, doorknobs, stair railings, carts, Onsen dressing rooms, front desk counters, shops, and pens used during check-in. 5. Hygiene Management in Restaurants Guests are requested to wear masks while using the restaurant. To prevent infection, operational changes (e.g., meal service methods) and entry restrictions may be implemented in areas where congestion is observed or anticipated. After each guest's use, tables, chairs, and menus are disinfected with hypochlorous acid water. Seating arrangements are made to ensure as much distance as possible between guests. 6. Hygiene Management in Guest Rooms Cleaning staff wear masks and conduct thorough ventilation and cleaning of guest rooms. After cleaning, furniture, doorknobs, walls, basins, baths, toilets, and other frequently touched surfaces are meticulously wiped down with hypochlorous acid water or alcohol. Hypochlorous acid water is also used throughout the guest room. 7. Health Management of Guests Upon arrival, guests are requested to wear masks and undergo temperature checks. If you do not have a mask, please inform our staff. Should you feel unwell during your stay, please notify our staff immediately. If a guest is found to be unwell, we will prioritize their recovery and may recommend visiting a medical facility. Depending on the symptoms, measures such as room changes, restrictions on going out, changes in meal service, ambulance arrangements, or contacting the health center may be taken. Staff may also wear protective clothing when necessary. 8. Hygiene Management in Public Baths and Private Baths Guests are requested to bring towels from their rooms when using the Onsen Facility. Please prepare your own skincare products and hair styling items, as these are not provided. Additionally, to avoid crowded conditions, the sauna will remain closed for the time being. 9. Flexible Responses The above measures are currently in place; however, we will continue to adapt flexibly to changes in circumstances, prioritizing the safety and health of our guests and employees. Updates and additional measures will be announced on our official website as needed.