新村站 × 推薦騎馬體驗住宿溫泉・浴池評價高的飯店·日式旅館

Everything was excellent. The hostess’s hospitality was especially wonderful. The staff also kindly introduced us to local spots and were very helpful, so we were able to fully enjoy Nagano. The Onsen was very relaxing, and the meals were truly delicate, beautifully presented, and delicious throughout. There was no excessive service like at a luxury Ryokan, which made it very comfortable. We would love to stay again when we visit Matsumoto.

As always, the meals were delicious, and the Onsen was gentle on the body with a perfect temperature. It was also my first time dining in a second-floor private dining Room, and the open atrium made it easy to appreciate the main building’s traditional architecture. However, this time the meal service was a bit disappointing: tea didn’t come unless we asked for it, and the explanations of the dishes were hard to follow. I understand they may still be inexperienced, but for an Accommodation that values its cuisine, I hope more care will be taken in how guests are attended to during meals. That said, it’s still an Accommodation I would definitely like to visit again.

We stayed for 2 nights and 3 days in late August while sightseeing around Suwa, Matsumoto, Kamikochi, and Azumino. The Hotel still feels new and was very clean, and the in-room Facility was well equipped with nothing lacking. The bathroom in particular had a large bathtub, making it spacious and comfortable even just for taking a shower. We had breakfast, and while the selection wasn’t huge, each item was delicious. We especially enjoyed the creative touches such as smoothies made with Nagano-grown fruit and freshly baked waffles. The staff were also extremely courteous. We accidentally soiled some linens due to our own carelessness, but when we mentioned it at checkout, they kindly accepted it without any additional charges. As for amenities, there were no toner or lotion provided, but I think it’s not an issue if you bring your usual ones. Room cleaning is once every three days, but towels are replaced daily. However, it was a bit disappointing that the bath mat wasn’t replaced. Also, the system of leaving trash bins and used towels outside the door as-is was a little hard to understand at first. There are many supermarkets around the Hotel area where we could buy local prepared foods and souvenirs at reasonable prices. There was also a nearby ultra-discount supermarket called Lamu that I’d been wanting to visit personally, so I was glad I could go. By car, Matsumoto city center and Suwa are about 30 minutes away, and Kamikochi and Azumino can be reached in about an hour—very convenient. The pricing felt fair overall, and we were able to use a hometown tax donation coupon as well, which made it an excellent value. We had a very comfortable stay and would love to use this Accommodation again if we have another opportunity.

I made a last-minute same-day Reservation and stayed here. Thank you for welcoming me. My luggage was heavy, so being able to park right in front was a big help. The Room’s bathroom and toilet were clean, and the Room size was just right. I also appreciated the bath chair, which is often not provided. However, it seemed there was no hair dryer in the Room, and that was the only inconvenience; everything else was great. Since it was a same-day Reservation, the view from the Room was disappointing, but I was able to relax and enjoy my stay. Thank you very much.

We arrived around 5:30 pm, and everyone was hungry, so we asked if dinner could be served from 6:30 pm, and they kindly accommodated our request. First, the bath. The facilities were very clean, including the changing area. Dinner had many dishes and was delicious. A young man was in charge of our table; although he seemed a bit inexperienced at times, we appreciated his sincere, hardworking attitude. The next morning, we all enjoyed another bath and then had a delicious breakfast with a wide variety of dishes. We used the local bus both ways. On the way there, we took a bus that arrived about five minutes late due to rain from the nearby bus stop, but when it passed in front of the inn, the staff waved to us—everyone was truly touched. It was a warm and welcoming place to stay. Thank you very much.

Although the rain and thick white clouds sometimes blocked the view completely, the views from the Room overlooking the town, from the restaurant, from the lobby in front of the front desk, and from the open-air bath were all wonderful.

It was a Japanese-style Room. It was larger than expected, which made us happy. We had a lot of luggage for the kids, so the spacious Room was very helpful. Everyone was very kind, and the service was polite and excellent. Breakfast was delicious as well. The staff spoke kindly to the kids there too, and they were delighted. Thank you very much.

I stayed in a twin Room, and I wish it had been a bit more spacious. Other than that, I was able to spend my time comfortably, so it was good.