熱海站 × 附設迎賓休憩廳的住宿接待・服務評價高的飯店·日式旅館

The Onsen, the food, the service, and the Room were all beyond our expectations, and we were able to truly relax. It had been a while since we stayed in a Japanese-style room; lying on the tatami and gazing at the garden, we enjoyed the luxury of doing absolutely nothing. The only disappointment was that while the private bath has a wonderful ocean view, there is an apartment building directly in front of it, and I was quite concerned that the washing area might be visible from there.

As we had never stayed in Atami before, we chose this Hotel for our 40th wedding anniversary trip. When I mentioned it to the staff at check-in, they surprised us with an anniversary dessert plate at dinner. It was beautifully done, and we truly appreciated the care they put into it for us. We chose a Room with an open-air bath. We were able to relax and soak while enjoying the view. The large public bath was also very pleasant. The meals were a delight for both the eyes and the palate. We were told the menu had just changed to the autumn selection, and in particular, the tilefish scale-grilled dish was outstanding. At breakfast the next morning, I noticed that the flowers in the vase on our table were different from those at dinner; when I asked a staff member, they said they change them between night and morning. I was impressed by such thoughtful attention to detail. Breakfast was also served as a course meal, and it was fun being able to choose between an egg dish or curry. The butter served with the bread was white in color with a rich flavor—absolutely delicious. Overall, every staff member provided courteous service and had wonderful smiles. Their attentive yet unobtrusive approach felt just right. As someone who lives a busy day-to-day life, thank you for giving me such an extraordinary escape—it became a truly memorable trip thanks to you all. We would love to visit again soon.

This was a high-quality Accommodation where you could truly appreciate the chef’s excellent sense of taste in both the quality and quantity of the food. The bath was also wonderful and left a strong impression on me. I was particularly struck by a Nepalese female staff member who spoke Japanese well; she looked worried because a local bridge in her hometown had been washed away in a landslide disaster in Nepal.

This was my second stay—last time with my family, and this time with my mother and siblings. The ocean is right in front of you, the Room is spacious, and the hot spring source is just behind the property. The number of dishes, the staff’s service, and everything about the Onsen—its quality, cleanliness, and variety—are all just right. It’s a truly wonderful Accommodation. It seems like New Year’s holidays are decided by lottery, but I’m hoping we get selected.

I had an exceptionally comfortable and luxurious stay. What impressed me most was the attentive, high-quality service from the staff. The sense of distance was just right, and every interaction reflected genuine hospitality, making my stay pleasant from start to finish. The Hotel has a calm, sophisticated atmosphere for adults—elegant yet never overly flashy—and feels like a wonderful space where time flows gently. The meals were also excellent, especially the vegetables. You could really taste the quality of the ingredients and how carefully their flavors were brought out, making even dining feel like a special experience. It was a memorable stay in every way—service, ambiance, and cuisine. This is a Hotel I would highly recommend for spending time with someone special or for taking a break from everyday life and relaxing at your own pace.

This was about my fourth visit, and it had been a while since the last time, but once again I had a thoroughly satisfying stay in every respect. As it was just the beginning of September, we were served dobin-mushi and matsutake mushroom rice, allowing us to enjoy the flavors of autumn a little early. Everything was delicious. The Room was spotless, and the entire property felt clean and well maintained. Above all, every staff member was polite and composed; meals were served at just the right time, and they always seemed to be attentively looking out for guests in a natural way. It made for a truly comfortable stay. Thank you very much.

Everything was amazing. Since we traveled by train, it was close to the station, and the location was great—we didn’t get wet in the rain even without an umbrella. But enjoying the Onsen in the rain was also wonderful. Above all, the meals were delicious. I’d love to visit again on a sunny day. Thank you very much for your kind and attentive hospitality.

Searched for Accommodation with an open-air bath in the Room The Room was exactly what we wanted, and we had a wonderful holiday—no need to carry bath items or a change of clothes to the large public bath, and we could enjoy the Onsen whenever we liked. We chose a Plan with breakfast only. The dried horse mackerel was very delicious. For us, who can’t eat that much, it was just the right amount. Enjoying coffee in the lounge while taking in the lovely view overlooking the harbor was also wonderful. Although it felt like being nestled in the woods, we didn’t see any insects. It was a lovely Accommodation that we would like to use again.

Because it is located on a hill, the views are wonderful, with the sea stretching out below and Hatsushima Island floating in the distance. The view from the entrance is spectacular. This time, I chose a room with a sauna and Onsen to soothe my tired body. They provided aroma oils for the sauna so I could do löyly, and having a cold plunge bath and an infinity chair made it perfect. The shared open-air bath also had excellent water quality; I used that sauna as well, and it was available from 6:00 a.m. The meals were also very delicious, and you can tell each dish is carefully prepared. There was plenty of food, and the freshly cooked rice was great too. Unfortunately I started feeling unwell and caused trouble for the staff, but I truly appreciate how kindly they took care of me. I would like to visit again when I’m feeling better and enjoy this Accommodation even more.

Stayed overnight with friends and had a very comfortable time. Everything we needed was provided, so we didn’t lack anything. The Room had a great ocean view, which was amazing. It’s about a 10-minute walk to the beach, and you can also walk from Atami Station. The Onsen and the meals were both excellent!

After staying at Karaku in Gora at the end of last year and loving it, we wanted to visit Karaku in Atami next—and we were able to make it happen this Silver Week! This time, we also invited my father. He was truly moved by the staff’s heartfelt hospitality, the Room, the baths, and every meal. Seeing him relax and enjoy himself so much made me feel like I was able to show a little filial gratitude. My husband and I also loved the lounge—different from Gora—where they grind coffee and carefully prepare each cup, which you can enjoy in your favorite coffee cup. Next time, I definitely want to soak in the open-air bath at sunrise on a clear day, so we will absolutely return! And next time, I think I’d like to have sushi. In any case, everything was wonderful!

I recently stayed here on a solo trip. The room had large windows that made it feel very open, with a great view, and I was able to relax in the hot spring and the private stone sauna. The welcome drinks available until 17:00 were also excellent. The meals were wonderful and let me fully enjoy local ingredients, but there was just one small disappointment: since the food was so delicious, it felt a bit unfortunate to be eating with disposable chopsticks. The staff were kind and the value for money was great, so I’d love to stay again if I have the chance!

Wanting a break from work and everyday chores, I searched for an Onsen Accommodation where I could truly relax even on my own, and that’s how I found Yugawara Fuga. I made a Reservation for the Shuttle Service from the station. The driver was very kind, and we chatted a little—it was really enjoyable. After arriving, check-in was smooth because I had completed smart check-in in advance. You can choose your favorite yukata, then enjoy tea in the café lounge with cake and sweets served in a mug you like. There were plenty of books as well, and being able to relax while looking out at the garden felt wonderfully luxurious. The Room was more than spacious enough for one person—a Japanese-style room with a nostalgic feel. There were no small children among the guests, and since there is no TV in the Room, it was quiet and easy to simply unwind. Everything was very clean; the sink area was spacious, and the lighted mirror made it convenient to use. The futon is self-service—I prefer laying it out when I want, so it didn’t bother me at all. If you’d rather not set up your own bedding, I recommend choosing a room with beds. There is a cypress bath in the Room, but I liked the open-air bath and large public bath so much that I ended up using those several times—and never used the in-room bath after all. For dinner I chose the light course; it was still plenty of food and left me full. It was also nice that dessert and tea were included. Since it was during peak busy hours, there were moments when we waited a bit between dishes, but it didn’t bother me. The dining staff stayed efficient while still taking care to explain each dish and serve attentively—their dedication came through, which made waiting easy. I also felt their teamwork was excellent. As a solo traveler, they thoughtfully considered my table placement in the restaurant as well. The appetizers were things I don’t usually get to try, and dishes like ochazuke made with mussel broth were unique and delicious. Breakfast was Japanese-style breakfast. The soy sauce I made myself at the café lounge the day before tasted great over an Onsen egg (soft-boiled egg), and it went perfectly with fifteen-grain rice—I couldn’t stop eating. The pork miso soup made with Izu miso paste plus pickled plum (umeboshi) was unusual in a good way. There was also plenty of rice served in an ohitsu pot—more than enough—so even those with bigger appetites would be satisfied. I did nothing but soak slowly in the Onsen baths, enjoy delicious meals, and spend quiet time—overall extremely satisfying. Everyone at Hotel/Accommodation (staff) was kind and courteous. If I had to mention one drawback: there are quite a lot of steps/stairs throughout the building, and despite checking maps/signage first time around felt like navigating something of a maze on my way to large public bath area (I got lost initially). Still: I'd love return again treat myself once more!

Despite the inconvenience, you kindly provided Shuttle Service for one member of our family. Thank you as well for preparing such a wonderful Room for us. Both breakfast and dinner were carefully prepared and delicious. Thank you to the proprietress and all the staff for your kindness. We would love to stay again.

The in-room hot spring bath with free-flowing source water was wonderful. The view from the room was also amazing. I stayed in and worked as part of my job, and it went very smoothly. Thank you very much. By the way, the meat at dinner was incredible—I’ve never had meat that delicious before. Thank you again.

The food quality was exceptionally high, and it made for a truly satisfying stay. Compared with other hotels in Atami Onsen or buffet dining in Kinugawa Onsen, the overall number of dishes is more modest, but signature items like steak and crab are well covered, so you never get tired of it. The welcome service from 3:00 PM (alcohol, oden, onsen manju buns, etc.) was also delicious. Breakfast stood out as well—the nikujaga (meat-and-potato stew) and the fresh toppings for the DIY seafood rice bowl were excellent, and I couldn’t help going back for seconds. All of the staff were international, but they were friendly and spoke Japanese very well; if anything, it added a refreshing touch that helped me forget everyday life. The building itself feels a bit dated, but the rooms and hallways are kept very clean. In particular, I’d give five stars for the individually controlled air conditioning (each room has been upgraded with a new unit and outdoor condenser), which made my stay comfortable without having to deal with seasonal centralized switching. The only disappointment (2–3 stars) was that the main public bath was under renovation, so we had to use private baths or facilities at a sister hotel—and there was no sauna. However, this was more than made up for by the excellent ingredients and the stunning ocean-view scenery. A great hotel for fully enjoying a solo trip.

I stayed here for the first time with my mother. The front desk had a calm atmosphere, and the cleanliness throughout the entire Facility—including our Room and the large public bath—was excellent. Above all, both dinner and breakfast were outstanding. The staff service was also flawless. My mother and I travel to many places, but this was such a wonderful Ryokan that we both agreed we would love to stay again.

We stayed for one night on July 4–5. This time, six of us (three couples in our 70s) stayed in three Rooms, each with a private open-air bath. To be honest, two of my friends’ husbands have never wanted to use large public baths on our past trips. So this time we splurged on Rooms with open-air baths—and those husbands were thrilled and apparently bathed many times. Everyone agreed it was excellent. The front desk staff were polite and clear, and the foreign staff member who assisted with meals spoke Japanese very well. We even had a bit of personal conversation, and they answered earnestly, making mealtime very enjoyable. Of course, the food itself was also outstanding: many small dishes and a wide variety of carefully prepared items—again, everyone was completely satisfied. At checkout we passed several housekeeping staff members, and every one of them greeted us properly, so we left feeling great. It was quiet, with only the sound of the nearby river; I almost fell asleep in the open-air bath. The price didn’t feel expensive at all. This turned into a long Review, but there’s no doubt we’ll want to come again.

From the phone call before our stay, the service was very courteous and pleasant. Many of the staff seemed young, but everyone was wonderfully attentive, and we were able to relax throughout our stay. Both dinner and breakfast were delicious, and it was also lovely to move to the lounge and enjoy dessert while taking in the view outside. We would definitely like to stay again.

The welcome wine was delicious. Dinner was great—the main chicken dish was tasty, and I was full with the salad and other items; the dessert pudding was absolutely amazing. Breakfast also had a good selection including salads, and the bread was delicious. The bath facilities were very comfortable: I could use the hot stone sauna many times, and the indoor bath was at a perfect temperature for relaxing. The Room was small but functional and easy to use. All of the staff were kind and pleasant. I had a wonderful time.