熱海站 × 以夕陽聞名的住宿溫泉滿意度評價高的飯店·日式旅館

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

I have been staying here for some time, and recently I always stay for three nights. Each time, the property is quiet and thoroughly cleaned throughout. The wonderful, delicious meals were excellent, and both the open-air bath and the large public bath were spotless. The background music was also pleasant. The Room has two rooms with a veranda, and it was the perfect size for just my spouse and me. The staff’s service was also good.

All the Hotel staff were very kind, and we were very satisfied. The breakfast restaurant, Onsen, gym, lounge, front desk, and elevators all had plenty of space and never felt crowded, allowing us to enjoy a relaxed and luxurious stay.

The dining area was spacious, and the food was delicious—overall, it was very good. There were also a well-equipped arcade and shop, so we could enjoy ourselves even while staying inside the Hotel. It was also great that there was a nearby ropeway to Atami Castle. I would definitely like to stay here again when I visit Atami.

I had previously stayed at an Itoen Hotel in Tochigi and didn’t have high expectations, but my impression changed completely. Ohnoya has clean Rooms, delicious food, and best of all, you can use the mahjong room as much as you like—considering the price, I was 100% satisfied. For my next trip, if it includes mahjong plus an Onsen, I will choose Itoen Hotel again.

I have experienced almost all luxury vacations in Japan, but the support here is undoubtedly the best in the country. We ended up staying on a day when a severe cold wave hit, and upon mentioning the cold, they immediately went out to purchase and set up a heater for us. Despite being a large facility, it was impeccably clean with no complaints about cleanliness. Even though it was a vacation stay, their thorough support allowed us to feel at ease during our accommodation. In contrast to another nearby new facility called N ○○tami where even the main power for the sauna wasn’t turned on and inquiries were poorly handled—making it impossible to use the sauna—this place responded promptly to everything we needed. The staff quality here is comparable to that of butlers at The Ritz Hotel. It’s clear that the owner is very competent. The location is also wonderful and provided an excellent change of pace. Thank you so much! On particularly cold days, having heaters in each room would be even better; however, during daytime hours, sunlight streamed in beautifully and kept us warm enough.