PGM武藏高爾夫俱樂部【GRAND PGM】 周邊 × 嬰兒車移動方便的住宿滿意度評價高的飯店·日式旅館

This was my first time staying here, and I was very satisfied with the friendly front desk service and the clean Room. I also work in customer service myself, and I learned a lot from your hospitality. If I have the opportunity, I would like to stay again. Thank you very much.

It was a truly wonderful Hotel. From the moment I stepped inside, I felt a sense of calm and dignified atmosphere. The cleanliness throughout the building, the color tones of the furniture and interiors, the beauty of the design, and the carefully arranged details all conveyed the Hotel’s overall elegance. What impressed me most was the warmth of the staff. Their demeanor and choice of words reflected outstanding hospitality, allowing me to relax and enjoy my stay with peace of mind. Breakfast was also excellent—not only for the food itself, but also because it could be enjoyed slowly in a serene setting. It felt like one of the great highlights of staying at this Hotel. This Hotel is not simply a place to stay; it is a place to step away from everyday life and spend quiet time in refined comfort. I would highly recommend this Hotel to anyone who wants to take their time enjoying their stay while appreciating its beautiful atmosphere and distinctive world that the staff so carefully preserve. I sincerely thank all staff members for providing such a wonderful space and service. I would love to visit again. However, some guests’ behavior was disappointing. At minimum, basic manners matter—no swimming in the large public bath; no shouting by adults or children; no arguing or yelling between parents; no running in the breakfast area. Even though it was only one night, there was a significant gap between guests who wanted to enjoy a quiet, high-quality environment and those without manners. With both groups mixed together, it is true that there were many moments when I could not fully enjoy what should have been such a dignified and lovely atmosphere. The food, cleanliness, ambiance, elegance, professionalism at reception, quality of furnishings, and housekeeping (except for parts related to air conditioning within the building) were all excellent and very satisfying. This is an issue on our side as guests. Please follow basic etiquette in shared spaces: do not run (especially in the breakfast area), do not shout, do not argue loudly even as parents—and keep your voices down. Unfortunately there were many guests who did not observe these basics. I especially wish people would refrain from swimming in the large public bath. There were also children splashing water around with wash buckets—yet some parents did not correct them; instead they swam together with their children while being loud. It felt chaotic. I also did not want to witness arguments between parents. I do not want to hear shouting or yelling. If only guest behavior improved—but aside from that point, this Hotel is outstanding!

The Room was spacious, so I could relax and unwind. I was lucky to get it at half price during a sale. This Room had more train noise than usual, but I always sleep with earplugs, so it didn’t bother me much. It was relaxing and comfortable. The Hotel staff are always pleasant.

We got caught in traffic and barely made it in time for dinner, but they extended the time for us, and we were able to enjoy the buffet. Thank you so much to all the staff for your warm smiles! The room was also very clean and lovely! ...I now want a hammock at home too. Haha I definitely want to come back again to enjoy the property more leisurely next time.

Close to the station, I was completely taken with its compact design. It's a Hotel I would like to use again.