扉溫泉 · 美家原溫泉周邊的溫泉區 × 以雪景浴池聞名的住宿設施・設備評價高的飯店·日式旅館

I had a very comfortable stay. Both the property and the Room were clean and well maintained, with thorough housekeeping. The meals were delicious and served in just the right portions. The staff’s service was naturally friendly and made me feel at ease. The only disappointment was that I was looking forward to a beer after my bath, but there was no shop or vending machine, so I had to wait until dinner. That said, this is a rather indulgent request given how well stocked the drink bar in the lobby is. It was an Accommodation I would like to visit again.

Lately, even the most luxurious Accommodations have felt a bit lacking, so I’m truly grateful to have found such a perfect, deeply soothing Accommodation. I don’t have the words to fully describe how wonderful it was, but I received exceptional hospitality, felt completely relaxed, and was detoxed both physically and mentally. Without a doubt, this is a top-class Accommodation. I wholeheartedly recommend it.

Both the entrance and our Room were clean, the meals (and sweets) were delicious, the Onsen was very relaxing, and all of the staff were incredibly warm and welcoming—we were truly impressed. The dining area also had plenty of space between each group, so our child quietly focused on eating. In addition, you provided activities inside the Hotel such as a puzzle-solving game (the adults got seriously into it too!) and a cardboard maze… When we checked our answers for the puzzle, the front desk staff kindly assisted us, which made our child very happy. I don’t usually post a Review, but I was so moved that I wanted to write one this time. We travel to Matsumoto every summer, so we’d love to stay with you again next year. Thank you very much.

The in-room Facilities are excellent. It’s quiet, so you can sleep peacefully and relax. The sofa bed is also much more comfortable than those at other Hotels.

We stayed over a three-day weekend and were very satisfied with both the Facility and the service. It turned into a last-minute trip and we made our Reservation on the day of our stay, but this Ryokan was more comfortable than the Accommodation Fee would suggest. Meals: Breakfast featured a wide variety of dishes made with local ingredients. Everything was delicious. Room: The Room was clean and spacious enough for two people. Being able to replace the hand towels was a small touch, but I really appreciated it. Baths: We bathed twice, morning and evening. We were grateful that we could Reserve a private bath by phone before check-in. Every bath was very clean; none were particularly large, but they felt calm and relaxing. Because the shower water was also Onsen water, the water pressure was weak, but it didn’t bother me much. Inside the Accommodation: Every staff member greeted us with a smile whenever we passed by. We also enjoyed how much there was to see—there’s a pond inside, as well as a beautifully maintained courtyard with an ashiyu (footbath). Since I don’t often buy souvenirs at a Ryokan, I’m glad I could purchase cider made at the on-site winery.

The Room was spacious, allowing us to relax and enjoy time with our grandchild. During the buffet, the staff interacted with us cheerfully and seemed to be enjoying themselves as they waved. The service from the lobby staff, café staff, and dining staff was exceptionally pleasant. We would love to stay again if we have the chance.

We stayed as a family of four, and the kids were thrilled—they’re already saying they want to come again in winter. The meals were delicious and more than we could finish, so we almost felt bad leaving any. Drinks were all-you-can-drink, and the ice-cold draft beer was fantastic. The kids also enjoyed making their own original drinks. We also loved being able to enjoy the free-flowing Onsen anytime, and went in many times. Unfortunately, the weather wasn’t great so we couldn’t see the stars, but next time we’d like to come back specifically to enjoy the starry sky.

I stayed just before a long holiday and happened to have the place to myself, so I could relax without any worries. The staff were wonderful and provided attentive service. The homemade fruit liqueurs, jams, and vegetables were delicious—I even forgot to take photos (lol). The only thing that didn’t suit me was the firm pillow, but everything else—the Room, bath, terrace, and more—was lovely. I’d definitely like to stay again. Thank you very much!

Stayed here for the second night after spending the first night at a pension in Kurumayama. The lakeside Japanese-style room was clean and had everything we needed. The Onsen bath was truly amazing. Due to lack of prior checking, we found out that the attached restaurant was closed for dinner that evening. In the morning, we enjoyed a bakery breakfast box at a lakeside table. The bread and scones were delicious, and the honey was exceptional!

After sightseeing in Kamikochi, we drove and enjoyed a relaxing Onsen as a couple. The open-air bath in the special Room was located in a spacious garden, allowing us to spend time at ease. The Room was also large with beautiful decor, providing a comfortable stay. We would love to visit again.

We stayed here as a couple on a trip to Matsumoto. We made a Reservation at this Hotel because we were looking for a guest Room near Matsumoto Castle with an open-air bath and private dining. It was close to the castle, and we arrived without getting lost. Both the building and the Room were very well cleaned and felt spotless. The view from the Room was also great. We enjoyed our meal in a private room, and everything was delicious. We chose the dining Plan for guests aged 50 and over, and the portion size was just right. Since there aren’t many shops nearby, we bought drinks from the vending machine inside, but there was only one machine, so the selection was limited. Overall: 5 stars. I usually buy towels with the Hotel name when I stay somewhere, but I forgot this time—so when we visit Matsumoto again, we’ll be happy to stay here again.