鬼怒川溫泉 × 可享用味噌料理的住宿接待・服務評價高的飯店·日式旅館

This was my second stay at this Hotel, and once again everything was perfect. The hospitality is outstanding, and every member of the staff is truly impeccable. The interior design is tasteful, the meals are delicious, and I highly recommend this Hotel. Having lived abroad for many years and stayed at many top-class Hotels around the world, Kinugawa Kanaya Hotel is one of my favorites.

On my way back from a business trip to Tokyo, I planned a visit to Nikko Toshogu Shrine, which I had long wanted to see. I stayed one night at an Accommodation in Kinugawa Onsen. I chose it after searching with conditions such as having an in-Room Onsen bath and being reasonably priced. The lobby was well maintained, and the hallways were very clean as well. Our Room had an Onsen bath and two separate rooms, so my wife went to the large public bath while I enjoyed the in-Room bath. The meals were very delicious, and the portions were just right—slightly on the generous side. It was a quiet Accommodation where I could relax in the Onsen, which was wonderful. Many of the staff seemed to be from overseas, but everyone was polite and courteous. One thing that concerned me was that when I opened the window by the in-Room bath, there were quite a few spider webs. Also, insects gathered on the window at night so we couldn’t open it; I thought that if there had been a screen door or similar, we could have opened it. If I have another chance to visit nearby, I would like to stay again.

This hotel is located along the Kinugawa River. We stayed here on a family trip. The private open-air bath was wonderful, and we were able to truly relax. There were maple trees, so I enjoyed imagining how beautiful it must be during the autumn foliage season! We also used the large public bath, and the views and sounds of the river made for an outstanding setting. You can use it even late at night during your stay, so if you have plans, you can enjoy the baths without worrying about operating hours. Both dinner and breakfast are served in a private dining room, so I highly recommend it for anyone looking to unwind and recover from everyday fatigue!! The staff were very kind as well. We would love to stay again—thank you very much!

My first visit was during last summer vacation. I wanted to get away from the fatigue of working with numbers... The sound of evening cicadas from the mountain right in front of me, and the gentle murmur of the Kinugawa River, were so soothing. There are many types of baths, and the open-air bath—surrounded by the scent of the forest—was incredibly relaxing; it felt like true luxury. For dinner, both the Japanese course meal and the buffet were delicious—I couldn’t be more satisfied. And of course, there’s a breakfast buffet too! I loved this Hotel so much that I’ve come back many times. It’s very easy to access from central Tokyo: it’s about a 5-minute walk from Tobu World Square to reach the Hotel, and there is also a convenient Shuttle Service from Kinugawa Onsen Station. This is my favorite Hotel—one I want to visit in every season.

Traveling with two young children, we were a bit anxious at first, but there were plenty of facilities for kids to enjoy, and they were delighted. With the all-inclusive plan, we never had to worry about meals, and we had a wonderful time making the most of the spacious pool, arcade, and hot spring facilities. All of the staff were very kind, and best of all, the loungewear was stylish and comfortable—making our stay extremely relaxing. It was such a great trip that we would definitely like to return. Thank you very much.

The hostess is a true embodiment of hospitality and service—so polished you might mistake her for a TDR cast member. The quiet owner lets his cooking speak for itself. Every staff member was pleasant, and we enjoyed a completely stress-free stay. The views from the open-air bath area and the lobby are wonderful, and being slightly removed from the Kinugawa Onsen area gives it a hidden-retreat feel. Most noteworthy is the food—everything we ate was delicious! It was the perfect Accommodation for food lovers like us. A wider selection of local craft beers would make the meals even more enjoyable.

The kids were thrilled with the pool, karaoke, table tennis, and the huge selection of manga! Adults were just as happy with the sauna, drinks, and the Onsen! All Hotel staff were kind and helpful. Mr. T. kindly accommodated our requests during karaoke on the second day and carefully explained the details of our Room, which made us truly happy. I’m sorry I couldn’t thank you properly when we left. This is an Itoen we definitely want to visit again!

I traveled with my partner. The Hotel felt a bit old, but all the staff we passed greeted us warmly and cheerfully, which was very pleasant. They promptly assisted with the reservation call for river rafting and handled it efficiently. The meals in the morning and evening had a wide variety of dishes, were visually colorful, and used local ingredients, which I appreciated. The chicken in the hot pot was delicious, as was the rice. I would love to visit again if I have the chance. Next time, I’d like to try river rafting too!

We checked in after doing some shopping at a nearby AEON. The Accommodation had everything we needed for cooking, including a pot and even a small hot plate, so it was easy to prepare meals (though you’ll need to bring your own seasonings). Complimentary drinks were also stocked in the refrigerator. Since it was our child’s birthday, we projected a birthday video with the projector and celebrated—it was a huge hit. The third-floor bath was spacious, and the Onsen water made it incredibly relaxing. The first-floor sauna was low-temperature, so my husband found it a bit mild, but I enjoyed taking my time and felt very satisfied. There was also a table on the balcony where we could relax, so we had breakfast there. Overall, everything was very clean, and having a washing machine was really helpful—everything about our stay was great. It’s an Accommodation we’d love to visit again.

Both dinner and breakfast offered a wide variety of dishes, and everything was delicious—we were very satisfied. The bath could also be used privately if the timing worked out, allowing us to relax in comfort. In addition, the owner and hostess were wonderful people, and their warm hospitality truly put us at ease.

During our two-night, three-day stay, we were able to relax and unwind in this quiet Accommodation. The meals were also very delicious. The Tochigi Wagyu beef in particular was tender and outstanding. All the staff provided pleasant, welcoming service, which made our stay very comfortable. The large public bath was spacious, and perhaps because there aren’t many guest rooms, it never felt crowded—almost like having it to ourselves—so we could soak at ease. I was happy that the hair dryer was a ReFa. The welcome apple juice and manju were delicious. I noticed the apple juice was sold at the shop—I regret not buying some to take home. I’d love to stay again when visiting Kinugawa or Nikko.

This was a girls’ trip with a group who loves drinks, and we were so happy with how great the all-inclusive plan was! We ate our fill at dinner, and the late-night ochazuke was delicious and really hit the spot… All of the staff were incredibly kind and welcoming, and we had a wonderful time from start to finish. We’d love to stay again when we visit Kinugawa. Thank you so much!