Southwest Grand Hotel

The Hotel’s overall design sense was excellent, and we had a very comfortable stay. The lounge food and drinks also had just the right variety and selection. The pool was uncrowded, and depending on the time of day, we could relax and enjoy it almost as if it were private.The Room was clean with wood flooring, the layout was easy to use, and it was very comfortable. Overall, it was a truly satisfying stay.However, one thing I hope could be improved is the smell of cigarette smoke in the elevator. Perhaps because there is a smoking area on the second floor, a strong odor lingered in the elevator multiple times. We stayed with children this time, and since I’m sensitive to smoke myself, it felt a bit tough. Everything else was wonderful, so I would be happy if you could consider some measures to address this.We already have plans to stay at another Hotel in your group next year, and we would also like to visit this Hotel again next year. We’re looking forward to our next stay.

I stayed here about two years ago as well. At that time, it felt like the Hotel had just opened, and the entrance (reception) was on the 1st floor, so I remember various procedures taking quite a bit of time. Since that trip was my first time in Okinawa, I assumed that was just how things were.I visited Okinawa again last year and stayed at a different Hotel. This year, I made another Reservation here and looked forward to my stay.The reception entrance is now on the 11th floor, and everything was smooth—I was checked in in no time. Because the trip started off so well, it stayed wonderful right through to the last day.Everything was excellent: breakfast, the pool, the rooms, the entrance area, and especially the staff’s smiles and service. I spent my stay feeling refreshed all the way until check-out.I’d love to stay again next year!One small thought: if there were a little clock in the room made from that wood-grain style wood used at breakfast (which seems to match your concept), it would look very stylish—though I imagine you may intentionally not place clocks so guests can forget about time.It’s also less than a minute’s walk to Kokusai-dori Street, and close to a Yui Rail station as well, so access is great. I’ve only stayed in summer, but it’s been amazing.