Grand Hyatt Fukuoka住客評價與感想
- 客房・設施4.04
- 設施・設備4.00
- 接待・服務4.07
- 餐飲4.36
- 溫泉・浴池3.89
- 滿意度3.96
- 5.00しかじい發布日期: 2026/10/18
The lounge access was excellent. The shower and bathtub are separate. It’s about a 10-minute walk from Hakata Station.
- 3.83りおうじゅん發布日期: 2026/9/23
Multiple Night Stay for SW
It was my first time in Hakata, but the location was easy to find and convenient for getting anywhere. What I liked was that Canal City has everything, so my child was happy. The meals and snacks on the club floor were very satisfying, so we didn’t eat out much. What I didn’t like was that the toilet is in the same space as the bath, and because the building is older, the plumbing is old and there was an odor. However, the Hotel staff’s hospitality was excellent, so I’m glad we stayed here.
- 4.83ミモザ17發布日期: 2026/9/21
Your attentive hospitality truly touched my heart.
This was my first stay with the Hyatt brand to celebrate a birthday, and the warm hospitality truly lived up to the Hyatt name! Not only was there a cake delivered to our Room, but I was also surprised—and absolutely delighted—to receive a fruit plate at breakfast the next morning. All of the staff were very kind, and we were able to spend a wonderful, memorable time. We’ll definitely stay again! Thank you very much.
- 4.33かめしろ發布日期: 2026/8/14
We had a relaxing stay.
Some areas inside the Hotel felt a bit dated. This is a matter of preference, but I wished there had been a pleasant fragrance throughout the Hotel. In the club lounge, the group next to us got into an argument, which was distracting and spoiled the atmosphere, which was disappointing. It seemed to be the same group, but I also hoped they would be more considerate about wearing strong perfume in the dining area.
- 3.33ざーす發布日期: 2026/7/29
There was an odor when I entered the Room.
- 2.33Mimi naga!!發布日期: 2026/5/5
When traveling, I al...
When traveling, I always make a point of using the Club Lounge at each Hotel—it’s one of the highlights of my trips. What disappointed me most this time was how limited the selection of drinks and snacks was when I arrived at the Hotel’s Club Lounge, which I had been looking forward to. Considering the size of the Hotel, it felt inadequate and simply disappointing. I decided to have a drink back in my Room instead, but once again I was let down: the minibar in the Room was not complimentary, and there were only a few bottles of alcohol sitting there rather sadly. After that, I completely lost any desire to drink anything. There were also only two bottles of water provided for three adults. The gap compared with another Hotel I stayed at in Hakata last time was so great that I was stunned and regretted choosing this stay.
- 4.83リリまま發布日期: 2026/3/24
Club Access
This was my third stay, and my first time staying in a Club Access Room. The Room is very simple, with just a bed and a small table, but I really liked the firmness of the bed. For bathing, I used the spa (large public bath) while using the pool. The facilities feel a bit dated, but I was able to relax in the large jacuzzi and felt very refreshed. I did wish the provided hair dryer were a bit better. The lounge food and atmosphere were excellent. I had seen a Review somewhere saying that meat dishes run out early, but at every time slot I was able to enjoy delicious grilled beef. The staff frequently and quietly cleared plates and replenished food, which made my stay very comfortable. I would like to stay here again when I visit Fukuoka next time.
- 5.00cafelatte122發布日期: 2026/1/28
The breakfast smoothies are delicious.
I had a very comfortable stay. Having a designated space for my suitcase was a big plus! I was also delighted with the birthday hospitality provided. The breakfast smoothie was so delicious that I couldn’t resist having seconds. This time it was berry-flavored—does it change with the seasons? I would love to stay here again!
- 1.60delpiero0530jp發布日期: 2026/1/22
The management has changed...
The management changed to Hoshino, and unfortunately, the Hotel has become disappointing. The sauna and bath areas were particularly poor. There were no towels available after exiting the bath. I thought it might be a coincidence, but there were still no towels the next morning. When I finally found a towel back at the locker, it was thin and cheap—nothing like the quality of towels used at Grand Hyatt. Maintenance was also worse compared to before. Most of the staff I interacted with seemed to be part-time workers rather than full-time employees. This is a typical example of how Hotels under Hoshino's cost-focused management can deteriorate in quality.
- 2.80デリカット發布日期: 2025/12/25
Everything was disappointing.
First of all, it's very expensive. Despite the high price, the room is cramped, the view isn't good, and I couldn't help but think there are much better hotels in Tokyo at the same price range. The worst part was the lobby. The bar attached to the hotel allows smoking, but since its entrance door is left open, the smell of cigarettes fills up the lobby. When we returned from dinner at night, the lobby smelled like cigarettes, which ruined our mood after an otherwise delicious meal. Additionally, there was only one hotel staff member managing car arrivals and departures in front of the lobby. It was crowded and poorly managed as a result. The single staff member had to handle guests arriving by car while also calling taxis for others and opening doors or guiding people to their spots in line—this is impossible for just one person to manage effectively. At least two staff members are needed here; ideally three would be better. We noticed that someone waiting for a taxi after us didn’t know where to line up and ended up being skipped by another guest who arrived later—it seemed unfair. Finally, during checkout, it seemed like we could simply return our card key without paying any accommodation tax yet! Concerned about this oversight in their system's process integrity, I asked about it—and they responded with "Oh yes! That will be 1,000 yen please." This system feels completely broken!
- 3.33ハチハチ發布日期: 2025/8/30
Enjoyed a wonderful ...
Enjoyed a wonderful evening with piano performances at the bar and the fountain show at Canal City while sipping on drinks. The breakfast buffet was also delicious, and the staff were friendly and kind with warm smiles. I would love to stay here again on my next visit to Hakata.
- 4.33ぴーすけどん發布日期: 2025/8/9
Affordable and Comfortable
The value for the price remains excellent. Once again, the staff provided impeccable service, making for a stress-free stay. Thank you very much.
- 2.80キューコテディ發布日期: 2025/8/9
Repeat guest
I have used this place four times from Tokyo. The Room was satisfactory, but the shower in this Room had weak water pressure and took a long time to get hot, which made it a bit cold. Since I have long hair, the low water pressure made it take longer. (Both nights)
- 2.33クロノス發布日期: 2025/7/6
Unfortunately.
The response from the young staff at the front desk and bell desk has worsened, possibly due to a change in policy or lack of employee training. Additionally, the cleaning was not thorough as stains were still present. I have stayed here frequently in the past, but with this kind of service, I might reconsider staying again next time.
- 4.83がせん發布日期: 2025/4/14
It was great!
Since I stayed in a Club Room, breakfast was served in a separate venue exclusive to Club Rooms and Suites, allowing for a calm and pleasant dining experience. However, it was disappointing that there were no women's amenities such as lotion or emulsion, nor any hair ties provided.
- 4.67ケンハナママ發布日期: 2025/4/8
We can see how hard you’re trying.
Since the Grand Club was under renovation, I stayed at The Ritz-Carlton for a while. The Grand Club is no longer freely accessible as before, and you cannot enter until you are able to check in. Inside, it has been renovated and looks beautiful, and the breakfast selection was excellent. The egg dishes were especially delicious. It was disappointing that the bar on the first floor is currently under renovation. It was clear that the team is working hard with a small staff. One staff member who handled everything from bell captain duties to assisting on the club floor left a very positive impression. Please let me stay again once the bar is completed.
- 5.00kenyubaba發布日期: 2025/2/25
I was able to relax.
I was able to relax. It was my first stay since the club floor was renovated. I appreciated the staff's thoughtfulness.
- 2.17sawa-k發布日期: 2025/2/23
The food is delicious.
The club lounge does not address guests who overindulge during breakfast or cocktail time. Staff do not stop loud commotion or large family photo sessions. It was so bad that I opted for paid room service instead of using the club lounge, making the club floor unnecessary. The position of the TV in the bathroom is inexplicable. From where is it intended to be viewed? The living room TV is also outdated, lacking Miracast and unable to connect to Netflix, reminiscent of a TV from the Heisei era.
- 2.80Riwha發布日期: 2025/1/14
The location is exce...
The location is excellent. The Room was quite small at the bottom, but the bathroom was spacious to compensate. At night, even with the air conditioner off, the central air system made it too hot and dry, making it hard to breathe. There is a humidifier, but it was practically useless and very uncomfortable ( ; ; ).
- 4.17ひろみやけ發布日期: 2024/12/23
The best part was th...
The best part was the Room and Facility, and although the service was polite, the detailed attention was from the lady in the club lounge. She was the only one who apologized until the end when someone mistakenly sat in the seat we were shown to. However, I think it was perfect for escaping the hustle and bustle of daily life.
- 3.80温泉神楽發布日期: 2024/12/1
It took unexpectedly...
It took unexpectedly long to check in, about 20 minutes, which was disappointing. They mentioned they were looking for an available Room, but it was strange since the check-in time had already passed.
- 5.002554發布日期: 2024/11/27
Wedding Anniversary
This year, I also used the club floor. I received an anniversary cake from the Hotel. The pool and gym from the morning were a pleasant time. I was able to enjoy the meals at a leisurely pace. I plan to use it again next year.
- 4.50紅茶派發布日期: 2024/11/12
Thank you for your patronage.
It was my first stay in a while. I visited by car, but the doorman did not greet me or anything, and only after I said, "I'm staying..." was I finally guided to the parking lot. The response from the front desk was good, but I was concerned about the staff with dyed hair and long nails with character designs. The room was spacious and comfortable, but I got the impression that cleaning was not thorough, as there was dust on the fan and in the corners. It would have been nice to have information on the types of coffee provided, as I wanted to have decaf. Also, the water in the bath drained very slowly. Aging might be inevitable, but compared to last time, it was disappointing. The location is excellent. Thank you for your hospitality.
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