新杉田站 × 可享用啤酒的住宿满意度评价高的酒店·日式旅馆

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

With a typhoon forecast to hit directly, we decided on the Sheraton right away. Thanks to that, we stayed dry and could respond based on the latest information, which gave us peace of mind. We were upgraded to a Room and had a very relaxing stay. Breakfast was all delicious with locally sourced ingredients—especially the freshly made rice balls, which were outstanding.

I stayed here to see the Shiki Theatre Company’s “Mamma Mia!” I got a little lost on the way from the station, but the views from the lobby and pool were amazing! The entrance, front desk, and guest room decor had Mitsui’s signature chic, calm atmosphere, which was very relaxing. There is a jacuzzi by the pool, but a couple were using it for a long time and it didn’t free up, so I gave up and went back to my room. I wish there were time limits. I was told it would cost about 1,000 yen to call a taxi, so I arranged one myself and ended up nearly missing my restaurant reservation time. It seems that arranging taxis at hotels costs extra these days. All of the taxi drivers in Yokohama were courteous, which really helped. In many ways, it was a cool hotel. Thank you very much for taking such good care of me.

This was my first stay here. The front desk staff greeted us with a smile and kindly answered all of our questions in detail. Our connecting rooms were very spacious, and the bathroom was larger than the one at home, so we could relax and had a very comfortable stay. Because the hotel is located up a hill, getting to Sakuragicho Station can be a bit challenging, but there are plenty of convenience stores and restaurants nearby, which makes it easy to get around. We also booked an additional single room—thank you for placing it close to our room. I would love to stay here again when visiting Yokohama.

As I did last year, I stayed one night at the Rose Hotel while tidying up my parents’ home. After finishing, I checked in at 3:00 PM. This time again, I was upgraded and stayed in a Room on the 9th floor. I was able to take a relaxing walk around Chinatown and Yamashita Park and do some sightseeing as well—it was incredibly comfortable. The in-Room coffee, made with portion pods, was delicious. Breakfast was a bit busy, but there were no long lines. The food was easy to pick up, and everything I tried tasted great—especially the shumai dumplings and rice porridge. I’d love to stay again.

We stayed as a family and chose the loft-style room, and the area with the table was spacious, so we were able to spend our time comfortably. The location was also great, and we would like to stay again.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

The Room isn’t very large, but it has been renovated and is clean. It’s nice that the bath and toilet are separate, but the toilet was even smaller than I expected and made me laugh. Since there is a sink in the bathroom, my feet got wet right after using the bath, but I was glad the flooring dried quickly. The front desk staff are very kind. Personally, I don’t need Room cleaning during a Multiple Night Stay, so I was satisfied with picking up what I needed (such as towels) at the front desk. I also enjoyed choosing from the shampoo bar and being able to use products I don’t normally use. I used the laundry as well, and it was properly managed. I would like to stay here again.

It was a very simple and wonderful Hotel! The location was excellent, the service was outstanding, and the food was delicious! I will definitely stay here again the next time I visit Kamakura!

A very affordable Hotel in Chinatown, with plenty of places to eat nearby and only about a 5-minute walk to the station. I was able to stay two nights for the budget of one night. Having a microwave in the Room was also great! The bed was comfortable, too.

We stayed here to celebrate my girlfriend’s birthday. From before our stay, the team kindly helped us with menu requests and planning a surprise, which made us feel at ease and ready for the day. On the day, we were picked up at the nearest station with the Shuttle Service, and we felt warmly welcomed from the moment we arrived. The Room atmosphere was wonderful—an exceptional space that truly felt like an escape from everyday life. The food was absolutely delicious, and we could tell how much care went into every dish. The staff’s attentiveness was outstanding, and from our pre-stay communication through checkout, we were comfortable throughout. Our special anniversary became an unforgettable memory. We would love to stay again—this is an Accommodation we will definitely return to.

Over the past few months, I have stayed at several Business Hotels, but this one had the best price, service, parking, and staff. I would like to stay here every month.

Clean, well-maintained facilities and courteous service. At night, I also received a cup of instant noodles. The room was comfortable and felt closer to a private room than a typical capsule. However, for around the same price, you could probably book a standard private room at a Business Hotel, so satisfaction may depend on what you value most.