箱根 · 热海 · 伊豆 × 以夕阳闻名的住宿客房和设施评价高的酒店·日式旅馆

This was our family’s first stay, and it was wonderful. With my birthday coming up the following week, we happened to mention it at check-in, and they surprised me at dinner with live music and a dessert—plus sweets as a gift—to celebrate! We hadn’t informed them in advance about the Reserver, so I was truly touched by the surprise. Thank you very much. All of the staff were professional—from guiding our car on arrival to explaining the Hotel, as well as the lounge and restaurant teams—and they made our stay comfortable from start to finish. The housekeeping staff also greeted us warmly. The Facility was just as beautiful as in the photos, and everything—from the amenities to the in-room sweets and beverages—was thoughtfully selected, which really conveyed their hospitality. The restaurant meals for both breakfast and dinner were vibrant, uncompromising, and absolutely delicious. I was genuinely impressed by this top-class Accommodation. We will definitely return. Thank you again.

A relaxing, tranquil Accommodation for adults. Watch the ever-changing sky, sea, and forest, and the sparkling stars; soak in the Onsen whenever you like; and enjoy high-quality meals... Above all, the staff’s hospitality is outstanding. During my stay, they never once asked for my name or Room number, and they even adjusted the end time of dinner to fit my spa Reservation. Thanks to their seamless communication and thoughtful care, I felt completely at ease throughout my stay. I will be back again. Thank you very much.

As you may have guessed by now (laughs), everything about this accommodation is simply outstanding! Overall, these two days exceeded all of our expectations and allowed us complete relaxation. I hope to return here again for another special occasion with loved ones. Thank you s

I would like to stay again. This is an accommodation I would recommend to my friends. It was very relaxing.

We stayed here for the first time on his birthday, and everything was wonderful. He was delighted and said it was the best Accommodation he has ever stayed at! The teppanyaki meal was delicious, and the Onsen temperature was adjusted so it could be enjoyed even in summer, making it very comfortable and relaxing. Next time, I’d like to visit again with him in winter!

I have been staying here for some time, and recently I always stay for three nights. Each time, the property is quiet and thoroughly cleaned throughout. The wonderful, delicious meals were excellent, and both the open-air bath and the large public bath were spotless. The background music was also pleasant. The Room has two rooms with a veranda, and it was the perfect size for just my spouse and me. The staff’s service was also good.

I look forward to staying at Pearl Star every summer. Thanks to the staff who provide Shuttle Service with a smile from check-in to check-out, I always have a very pleasant stay. Breakfast is one of the highlights for me, and I like to get seated early and enjoy it at a relaxed pace. This is a Hotel I would love to stay at again and again.

The guest room, Onsen, cuisine, and the staff’s hospitality—everything was perfect and flawless. For the past four years, my spouse and I have been visiting Onsen Accommodations in Hakone and Izu once a month, but we have never stayed at an Accommodation as exceptional as this one. We will definitely return again. Thank you very much for taking such good care of us.

The Room was spacious, and we could relax with a calm view of Lake Ashi right in front of us. Unfortunately, the weather wasn’t great so we couldn’t see Mt. Fuji, but we hope to come back again on a clear day.

We stayed for two nights during the Obon holiday period in August. From our email exchanges before arrival, we already felt this was a very attentive Accommodation, and our stay fully lived up to that impression. The Accommodation has the charm of a traditional Japanese Ryokan, yet it never feels outdated—rather, it offers an elegant and calming atmosphere. What impressed us most was how impeccably clean everything was wherever we went. Even in shared areas such as the lobby, the large public bath, and the massage area, we didn’t notice any dust or litter at all. Needless to say, the Room was also cleaned with great care, including the private open-air bath attached to it. The Onsen water temperature in our Room was just right, allowing us to soak and relax comfortably; even after bathing we stayed pleasantly warm, and we felt it was truly high-quality Onsen water. We only used the large public bath once or twice because it felt a bit shallow for us, but both the washing area and changing room were spacious and very comfortable to use. The private bath was also excellent; however, the only issue was that the tub surface inside was extremely slippery—I nearly slipped and fell. I later noticed there was a warning sign, but it might have been helpful if someone had mentioned this in advance. What made us happiest about both the large public bath and private baths was that towels (both sizes) and amenities were all provided there. These days many places ask guests to bring towels from their Room to shared baths (or private baths), which is always inconvenient and frustrating. Here, towels were available at every bathing area—and there were plenty of towels in the Room as well—so we could enjoy bathing very comfortably. The only Facility/amenity improvement I would hope for is regarding the indoor slippers provided in the building: they were quite tight around my toes and didn’t fit me well, so my toes rubbed painfully enough to peel skin. If possible, I would have appreciated having an alternative option such as sandals alongside them. The meals were delicious with no particular complaints; however, I’m giving four stars simply because I hope they will become even better going forward. Overall: a comfortable and spotless Accommodation; every staff member (including housekeeping) was genuinely polite yet friendly, with wonderful thoughtfulness throughout. It’s an Accommodation we would definitely like to visit again.

From the moment we boarded the elevator to the Ryokan from in front of Sounzan Station, it was an exciting experience. The Accommodation and all the staff welcomed us with a warm atmosphere, and everything—the Room, the carefully prepared meals, the Onsen, and the views—was wonderfully soothing. We were able to spend a slow, quiet, luxurious time. Thank you very much.

We had the pleasure of enjoying the private dinner Plan at Soro Residence. The cuisine was not only delicious, but each dish was beautifully presented like a work of art. The flowers arranged to match the dishes and the floral decorations throughout the Room were truly wonderful, creating a special space that felt extraordinary. The wine pairing was also exceptional—each time we paired a sip of wine after a bite, both were elevated, and we were repeatedly moved by how much the flavors opened up. In addition, all staff provided warm and attentive hospitality from start to finish, allowing us to spend a comfortable and luxurious time. Thank you very much for an unforgettable experience.

Breakfast offered both Japanese and Western options individually tailored—a perfect touch of luxury. Just before checking out, Mount Fuji appeared again as if bidding us farewell—it truly made this an unforgettable stay. I highly recommend this accommodation as an absolute must

The shuttle service by boat was excellent, and the luxurious design of the hotel was truly exciting. The bath that felt like floating on the sea was amazing, and I loved the free drinks that even included wine. The French course meal we had as a family for the first time was de

Traveling with our dog, everything—price, service, cleanliness, etc.—was excellent. [Things that would make it even better] - It would be helpful to have plastic bags in the bathroom for wet clothes. - At breakfast, some dishes didn’t have labels, so we couldn’t tell what they were; it would be nice if all items were labeled. - A lid for the pet crate would make it easier to leave our dog alone with peace of mind. - It would be great to have a safety measure on the balcony fence to prevent dogs from falling, just in case they slip out by accident. - Better pruning of the trees around the open-air bath would make it even nicer. - It would be nice to have one lane in the pool for guests who want to swim laps. I ended up writing a lot, but we will definitely be back. Thank you very much.

My partner also said they were incredibly happy and moved to have spent their birthday here! Although we couldn’t see Mt. Fuji due to unfavorable weather that day, the staff’s hospitality completely made up for it! Even on a rainy day, they made us feel absolutely wonderful. I’

We were surprised by how many courses there were, and impressed that she could describe them all so clearly. The head chef’s flavors and sense of style were outstanding. The timing of each course was perfect as well, and both of us finished everything. We were also genuinely surp

The bath in the Room is outstanding. I soaked in the rich, concentrated Onsen water from the natural spring—so generously flowing it felt almost wasteful—and took the in-room bath again and again, letting it seep into my body. I really felt its effects. The next day, after checking out, I visited an art museum and got home around 2:30 p.m. Maybe it was the Onsen’s benefits, but I fell into a deep sleep from about 4 p.m. to 10 p.m., then took a bath, ate only some watermelon, and slept soundly again until morning. I truly felt refreshed. The Room is spacious with an amazing view, and everything is excellent—from the impeccable Facility and attentive service to the great meals. Because a typhoon was coming this time, there are only two photos from this visit; the third photo onward is from my New Year’s stay.

Thank you for taking care of us on our family trip. Check-in while enjoying a welcome drink was a nice touch, and the Room was spacious, clean, and comfortable. There were two bathing options: a free open-air bath and a large public bath, and we could even see Mt. Fuji from the large public bath. Dinner was delicious across the board; although we were full by the end of the meal, the house specialty “Izu Mabushi” was light and refreshing, so we enjoyed it easily. Breakfast featured a variety of side dishes served in small portions on multiple small plates—beautifully presented, and every dish was tasty. The staff were also very pleasant and welcoming, which made our stay even better. We would love to come again. Thank you very much.

It was the best stay. The hospitality was better than any Hotel I have stayed at, and the staff were truly wonderful. We enjoyed hearing various stories during the Shuttle Service ride. We were completely satisfied with everything—the Room, amenities, and minibar. The view from the Room was absolutely breathtaking, and we were able to spend a truly happy day. Of course, the food was also very satisfying. The main dishes—venison and sweetfish—were incredibly delicious and made us want to come back again.