Rakuten STAY URBAN Osaka Higobashi

Whenever we travel to the Kansai area, we always stay at this Hotel. We stayed again last month and felt things had changed, but we found it more spacious and relaxing before the renovation. In our twin Room, one bed is fixed in place, so the space feels very tight, and again we felt it was more comfortable before the renovation. That was one of the reasons we chose this Hotel, so it was a little disappointing. When we checked out and stepped out of the Room, a staff member who was cleaning said “Thank you,” which made us feel really good. Even though it was hot and seemed like hard work, they still took the time to say that, which made us feel grateful—and we were able to leave in a pleasant mood. Thank you very much.

It was a Room where you take off your shoes and step up onto a raised floor. First of all, it was nice that the bathroom and toilet were separate.The small table/stand in the Room was a bit high and felt awkward to use, and the TV was positioned quite high, so it seemed like it could strain my neck. I thought it would be better if they were a little lower.Still, the Room was spacious, which was great.