Rusutsu Resort Hotel & Convention

This was my first trip to Hokkaido, and I stayed at your Accommodation.In a word: completely satisfied—I didn’t want to check out.Not only the location, but also the dining and the Onsen were wonderful,and there was so much to see throughout the entire Facility that I wished I had booked a Multiple Night Stay.I originally made a No Meals Included Reservation, but changed my mind, and I truly appreciated being able to use the dinner buffet on site.I even regret not taking photos because I was so excited to eat—the selection was extensive, everything was delicious, and the sashimi and crab were as luxurious as expected.When I hesitated a bit at the crab station, the chefs spoke to me with warm smiles and helped me feel at ease. After nonstop travel on my first Hokkaido trip, I had been tense, but it made me feel relieved and relaxed enough to truly enjoy my meal.I also loved the Onsen.Both Kotobuki-no-Yu inside the Hotel and the large public bath at The Westin next door were clean, comfortable, and excellent.Riding the monorail between Hotels became one of my favorite memories as well.Because it runs until late hours, I could travel safely and easily even at night—and take my time in the Onsen—so I’m very grateful.The monorail driver was also polite and refreshing in their manner, which left a great impression.The Hotel is so large it feels like an entire town—I felt one day wasn’t nearly enough… (laughs)While the buildings aren’t brand-new, everything was well maintained and spotless; it has more than enough charm to make up for its age,and it’s a Hotel with many things that I hope will remain for years to come.The Panorama Terrace reached by gondola offered breathtaking views—it was amazing.There were many activities—like visiting the amusement park or hiking—that I couldn’t enjoy this time due to schedule and season,so next time I’d love to come back for a Multiple Night Stay or book with breakfast and dinner included.To be honest, there had been news about a fire just days before this stay, but I’m thankful that I could stay without any worries at all.From afar, I sincerely wish all staff safe days of work ahead.I truly look forward to having another chance to stay.

I stayed in a Japanese-style room, and it was very clean and comfortable.The restaurant also offered a wide variety of dishes, and I was very satisfied.From the next day I stayed at the Westin, but their service was extremely disappointing, which made me even more impressed by this Hotel’s Onsen and other Facilities, as well as its hospitality on the first day. Thank you very much.