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We stayed here to see the crystal-clear “Lake Biwa Blue,” and this hotel exceeded our expectations!! From the courteous service by the male front desk staff to the moment we entered our lake-view room—we were truly moved. The view spreading out before us made us gasp in delight. The room was spotless, and the bed-making was truly five-star quality. With amenities like a massage chair, we could relax comfortably just staying in the room. Dinner featured a wonderful selection of dishes that were clearly not pre-made—each one reflecting the chef’s refined sense of aesthetics. We also enjoyed the seasonal tableware at a leisurely pace. After dinner, we took a walk along Lake Biwa, soothed our tiredness in the private family bath, and went to bed early. The next morning, we watched migratory birds flying over Lake Biwa and admired a beautiful sunrise, starting the day feeling refreshed. This is a hotel we would definitely love to visit again!! (Thank you very much for your thoughtful consideration during our stay despite our circumstances.)

Blessed with beautiful weather, we had a wonderful stay in an elegant sukiya-style setting. The welcome drink—Alain Milliat juice—was so delicious that we couldn’t resist having a second glass. The hotel’s signature lemon cake was also excellent, and we bought one as a souvenir. From both the room and the dining area, we enjoyed expansive ocean views stretching out to Hatsushima and Izu Oshima, creating a wonderfully open atmosphere. Dining while taking in such magnificent scenery was truly exceptional. My husband enjoyed the wine pairing, and thanks to the staff kindly adjusting my course portions to be smaller, I was able to savor every dish through to the end. They also packed the final dessert for takeaway in an adorable box, which was a thoughtful touch. The bath in our room felt like an open-air bath when we opened the window; with perfect weather, it was incredibly relaxing. With stunning views, delicious cuisine, and attentive hospitality throughout, it was a memorable stay that left us feeling refreshed. We would love to visit again.

The food, Room, and large public bath were all perfect! This was my first stay in two years, and the food was just as delicious as before! Please let me stay again next time!

The meals were absolutely delicious. They had a strong local character, and the beautifully presented dishes made the most of the ingredients—we were very satisfied. The open-air bath in the Room was spacious with wonderful water, and the Room was clean and relaxing. Since we stayed on a day with bad weather and couldn’t see a sky full of stars, this is an Accommodation we would definitely like to visit again.

I stayed for two nights to attend a concert at Ecopa (one night was booked through another site). Everyone at the front desk was kind and courteous, and I truly appreciated how supportive they were. The late-night noodles, several kinds of ice cream and dairy drinks, and the breakfast were better than I expected. (Even late at night, the staff serving the noodles greeted me with a warm smile and attentive service.) Breakfast was more than sufficient for a Business Hotel—small side dishes, egg dishes, fried shrimp, and fried chicken were all great. I was also surprised by the wide variety of dressings and sauces. Although my Plan did not include breakfast, I ended up adding it on both days. Just one thing: the Room had been renovated and was very clean, but the shower and toilet seemed older, with some mold that couldn’t be fully removed. I think it would be even better if those areas were renovated as well. I had a wonderful stay and would love to visit again. Thank you very much.

Everything was comfortable. The staff, lobby, meals, Room, and bath were all clean and relaxing. The meals were thoughtfully prepared, and both dinner and breakfast were delicious. However, it would have been even better if there had been a dinner menu. At other places I’ve stayed, they compile the menus into a file for easy reference. The illustrated breakfast menu was great. I quickly framed it with my watermelon eraser stamp and displayed it in my living room. It looks wonderful in the frame.

Because it is located on a hill, you can enjoy a beautiful, truly magical sunset. The meals feature local ingredients, including some unique dishes, and everything was delicious. The Room was spacious and comfortable for a relaxing stay.

Everything—the views, the Room, the baths, the meals, and the hospitality—was outstanding. My whole family kept saying again and again that we had never stayed at such a wonderful Ryokan. First of all, the baths! The view of Otaru spread out below from the open-air bath was breathtaking. (We also really appreciated that the amenities were from a well-known cosmetics brand and that towels were always available.) Inside the Ryokan, there were furnishings that evoked the former prosperity of the Herring Mansion, making it an irresistible place for history lovers. Both dinner and breakfast were delicious, and I especially can’t forget the potato with butter sauce—a long-loved specialty of this Ryokan. It was such an incredible time that I almost didn’t want to recommend it to others. I definitely want to come back again next time.

The food, drinks, and hospitality were outstanding, and we were extremely satisfied. Every dish looked beautiful and tasted amazing, and there were also unique alcoholic beverages you can only enjoy here. All drinks were free, which was a delightful surprise. The staff’s warm hospitality was wonderful as well, and we had a comfortable and enjoyable stay. It was a little disappointing that there was no open-air bath, but the Onsen was excellent; we enjoyed the large public bath as well as three private family baths, each with its own charm. On our way home, we received photos from dinner and freshly baked, delicious croissants as souvenirs. We are grateful for the heartfelt hospitality until the very end. Next time, we would love to try the winter and spring dishes too.

I had been struggling with light sleep and not feeling well-rested for quite some time, when I happened to see the words “sleep therapy” on IKYU and decided to book immediately. Services like this are often available for only one guest, so it was wonderful that both of us could receive the treatment at the same time. My husband was also very pleased. The Room lighting, Onsen temperature, and bedding were all thoughtfully arranged as well, and thanks to that, we both slept soundly through the night. From the welcome sweets onward, both dinner and breakfast were delicious. However, it was a little disappointing that the Tajima beef was served on a hot plate rather than charcoal-grilled. With a hot plate, you don’t really get the benefits of charcoal grilling, so it felt like some of the flavor was lost. The staff were full of hospitality and absolutely wonderful. It was our first visit to Yumura Onsen, but we loved its charming atmosphere and sense of tradition, so we definitely want to return. When we do, we would of course like to book a Plan that includes the sleep therapy again. Thank you very much for taking such great care of us.

The room had a great view, and the night scenery from the in-room bath was beautiful. The large public bath and spa were also quiet, so I could relax at my leisure. I’ll be back again.

We truly enjoyed an elegant time as a couple while traveling with our pet. The Accommodation Fee was higher because we had a pet, but staying at the Hotel we had long dreamed of was wonderful, and we made the happiest memories. Our Room had an open-air bath and a bathing tub for dogs as well, and after filling it with five buckets of Onsen water, our pet looked warm and very comfortable. Before going to bed, we soaked once more in the Room’s open-air bath while watching a subtitled foreign film on the Room’s TV through the glass window, enjoying an extraordinary sense of luxury. We also loved the meals—Japanese cuisine is our favorite—and we were both very satisfied. I hope to visit again someday, and next time I would definitely like to stay in the main building where dogs are not allowed—those lingering feelings remain with me. Thank you very much for all your thoughtful care during this trip.

Our family of four stayed on the concierge floor, split between two Rooms. The location was extremely convenient, right above the station. The Rooms were spotless and very comfortable, with wonderful views, and we also felt at ease thanks to the warm hospitality of all the staff. We also enjoyed the lounge services. I would recommend this Accommodation to friends and would love to stay again.

This time, I stayed here with my elderly parents. It was our second stay in six months, and although the weather wasn’t on our side, we enjoyed everything—the meals, the lounge, and the activities. My parents were very satisfied with everything, including the atmosphere, and were truly delighted with this trip. We would love to stay again in the future.

I stayed here with my boyfriend during summer vacation. We were extremely satisfied with the room! We booked a breakfast-only plan, but we were able to enjoy everything from afternoon tea to cocktail time in the exclusive lounge, so we were completely full. The room was truly spotless and even better than expected!

This was our second stay. They prepared a spacious room on the 6th floor, which was convenient as it was on the same floor as the large public bath. There was a wide variety of yukata patterns, and it was fun to choose the colors for the obi and tabi socks as well. The meals were served in a private dining room, beautifully presented in colorful dishes, with delicate and refined flavors. I especially love sweets, so I was happy to enjoy three different desserts. The hot springs were wonderful—especially the open-air bath with its great view. It’s a quiet place where you can relax at your own pace, so I recommend it for anyone who enjoys taking things slow. I would love to stay here again.

Thank you very much for everything. This is a wonderful Accommodation where you can enjoy both the gold and silver Onsen. Not only are the baths spacious, they are also kept extremely clean, making for a truly relaxing and rejuvenating time. The Shuttle Service staff, as well as all team members, were excellent, and the in-Room dining was delicious—there is nothing to complain about. When we visit Arima Onsen again, we will stay here. Thank you for your outstanding hospitality.

We stayed as a family of four to celebrate my parents’ Respect for the Aged Day and birthdays. We have visited several times, and the views from both the guest rooms and the open-air bath are outstanding. From this hilltop hotel you can overlook the sea, and at dinner you can watch the sun set from the restaurant. Dinner was delicious, with each dish served one by one, and there was also a buffet where we could enjoy as much salad, tempura, and dessert as we liked. At breakfast, we always look forward to the freshly made rice balls (onigiri), and this time too we had fun deciding which fillings to choose. We used the baths twice—morning and evening. The view from the open-air bath is truly refreshing; it makes you want to stay in forever. All of the staff were warm and courteous as always, and they took great care of us again. We would love to visit again. Thank you very much.

From the moment we arrived until we departed, every moment was comfortable and truly luxurious. We were delighted with everything—the atmosphere, the room, the bath, and the meals—but above all, the attentive hospitality and thoughtful care from all of the staff made us want to return again. I am left-handed, and at dinner on the first night I moved my chopstick rest myself. Then at breakfast the next morning, my chopstick rest had been set up for a left-handed guest, which truly moved me...! Thank you so much for noticing even such a small detail.

This was my second stay, and once again I was reminded what a truly wonderful property this is. All the staff are always smiling, quick to help, and courteous, making my stay comfortable again this time. The Onsen was exceptional—not only the quality of the water, but also the spotless interior and beautiful views made it a perfect time to unwind. And as a Dormy Inn fan, I thoroughly enjoyed the post-bath ice pops and probiotic drink at the relaxation area, as well as the famous “Yonaki Soba,” all just as delicious as ever. Whenever I stay in Matsumoto, I will definitely choose this place again!