YAMATO TATEYAMA Travelers Chateau

A satisfying facility

The facility was excellent, but there were issues with missing supplies and lack of management. - Despite being informed in advance that outdoor sandals would not be provided, they were available upon arrival after purchasing and bringing our own. - Water leakage from the air conditioner vent above the living room entrance. - Burnt-out light bulb in the living room floor lamp. - Poor drainage in the 2nd-floor bathroom, making it difficult to drain water smoothly. - No toilet paper or spare rolls in the 2nd-floor toilet. - Malfunctioning massage chair on the 2nd floor. - Complimentary water was stated as 500ml per person + one 2L bottle; however, for a group of four staying two nights, only eight 500ml bottles and one 2L bottle were provided. - No spare paper towels in the kitchen. - Insufficient towels provided overall. - Only a small amount of used olive oil available in the kitchen supplies. Attempts to contact via listed numbers resulted only in being told that confirmation with responsible staff would be needed without immediate answers—likely due to outsourcing management responsibilities—but stricter oversight is necessary as these issues inconvenience guests significantly.