Ryokan Omuraya

Just before the September three-day weekend, I suddenly decided to take a trip with a friend and hurriedly found this ryokan. Since it had availability, I wondered if I shouldn’t expect too much (sorry!). But I quickly realized I was wrong. The hot springs were great, the food was excellent, and the hospitality was wonderful. On top of that, the bar on the first floor was fantastic. They played my favorite records for me, and I was able to relax and enjoy a peaceful time. My friend—traveling for the first time in over 20 years—was thrilled, saying they never imagined spending such a lovely time like this! The footbath we went to at night also felt amazing!! We’ll be back!

We stayed here as three generations, traveling with my parents-in-law. Before our stay, I contacted the Accommodation twice to ask whether our Rooms could be on the same floor, whether we could dine in the same venue, and about meals for the children. Both times, the staff responded courteously, which made us feel at ease on the day of arrival. As this is a long-established Ryokan, the building is not new, but it has a calm atmosphere that suited my parents-in-law perfectly. Some wallpaper in parts of the Room was peeling, and perhaps due to a special type of wallpaper there was some fuzz that seemed to float around, but overall the Room was relatively clean.The meals were kaiseki-style and just the right amount; our family enjoyed them very much. The staff also explained each dish carefully, making it a truly pleasant dining experience. There was also an excellent selection of alcoholic drinks. When traveling with children we often end up choosing buffet-style dining elsewhere, so it was a great experience for them to enjoy kaiseki cuisine as well. In the lounge, perhaps because it is open to non-staying guests too, all seats were taken at first; once seats became available they called our Room via internal phone so we could use it. We were able to spend relaxing time together as a family. As for the Onsen, there is nothing to complain about—the water quality was wonderful and the large public bath was clean.Overall, I felt that the high level of hospitality from all staff members is what drives guest satisfaction here. The Facility itself may not stand out compared with other Ryokan in every respect, but their hospitality more than makes up for it. Thank you very much.