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It was a wonderful villa. Mount Fuji was right in front of us, and we could see it clearly thanks to the great weather! The meals were all delicious, and we were very satisfied! We brought our dog along, and they had so much fun playing around. We would love to stay here again. Thank you very much!

My child wanted to see Mt. Fuji, so we chose this place because you can enjoy a spectacular view of Mt. Fuji even from the Room. Unfortunately, it was cloudy and we could only see Mt. Fuji on the morning of the second day, but we were happy to catch even a glimpse—it made the trip from Osaka worthwhile, and the kids were delighted. Just like the Reviews said, it was a very clean and lovely Room, with stylish amenity sets, complimentary drinks and chiffon cake, and all of the staff were friendly and kind—our whole family loved it so much that we’d like to come back every year. We ate on the terrace while looking at Mt. Fuji, and enjoyed fireworks at night—our children made wonderful summer vacation memories.

We stayed here for a family trip. We have a small child and caused you some trouble in various ways, but the hostess always helped us with a smile. Not only the barbecue Facility, but also the well-maintained garden, the interior, and the delicious coffee—everything showed such thoughtful care, and we were truly impressed. Enjoying the chef’s delicious pizza and an abundant barbecue platter while looking out at Mt. Fuji was amazing. Thank you for an unforgettable experience.

Stayed with a family of four and one dog. The view from the terrace was nothing but lush greenery, and we could truly enjoy a perfect resort atmosphere. Breakfast on the terrace while listening to birds and insects was incredibly soothing. The garden was spacious, and we were able to play badminton and other games with the kids. The amenities felt thoughtfully selected to include only what’s necessary, which left a great impression. There were washrooms on both the first and second floors, with two hair dryers provided. A washer-dryer and detergent were also available, so we had no inconveniences at all. If I had to mention one thing, as others have noted, the sauna temperature is low so it may feel a bit underwhelming—but considering various factors, I can understand why it’s set up that way. The disposable slippers were nice, and everything was thoroughly cleaned down to every corner—exactly what you’d expect from Rakuten STAY Villa. There is a large nature park across the street where dogs are allowed, so morning walks were very pleasant. Dog supplies are somewhat limited: a few pee pads, two types of food bowls, wet wipes, and something like plastic bags for picking up waste are provided. There wasn’t a dedicated trash bin for dog waste, so we ended up throwing used pee pads into the kitchen trash bin; it would have been nice to have one for dogs. Our whole family agreed that we’d love to stay here again next year.

This villa is run by a couple, and they were both very welcoming. Everything was clean, and we had a very comfortable stay. You can’t see Mt. Fuji from the Room, but from the terrace in the backyard you can enjoy a panoramic view of Mt. Fuji in all its grandeur. We had dinner at the adjacent restaurant run by the same couple; every dish was high quality and we were very satisfied.

We stayed in the Bridge Building, and it was an excellent Accommodation with abundant nature, well-equipped Facilities, and a spacious, clean bathroom. In the Front Building, there was complimentary ice cream as well as free-to-borrow cooking oil and seasonings. The staff were very friendly—when it was raining at check-in, they brought an umbrella out to our car, and at check-out several of them waved us off. It’s an Accommodation we would love to visit again if we have the chance.

The building is new and spacious, allowing for a relaxing stay. There are three bedrooms, providing privacy even for two families. While it doesn't have an Onsen, the bathroom features a jet bath, and on clear days, you might catch a view of Mt. Fuji. Everything you need is provided except pajamas and food ingredients, so you can come empty-handed. Complimentary coffee, tea, water, and ice are also available. Although we didn't use the BBQ area this time due to the cold season (additional fees apply), it’s located next to the terrace and seems perfect for enjoying with friends or family. It’s unfortunate that we couldn’t see Mt. Fuji from the terrace or BBQ area due to weather conditions. We look forward to visiting again!

The Facility is new, clean, and comfortable.

Amazing location! You can see Mount Fuji from the room, the bath, and even outside without any obstructions—truly breathtaking views. Unlike a hotel, you don’t encounter other guests, so it was very relaxing. However, some dishes weren’t properly cleaned or were still wet, which was a bit concerning. Also, being on a mountain means there are many insects; some even appeared inside the room. Most essentials are provided, but bringing items like alcohol wipes for cleaning tables might be helpful. Still, this accommodation is absolutely satisfying!

We stayed as a family of five, and the place was spacious with plenty of Rooms, and there was enough bedding for everyone to sleep comfortably. Overall, it was very clean and well maintained, the price was reasonable, and we were extremely satisfied in every way. We truly hope to stay again.

We stayed with 5 adults, 4 children, and 2 dogs, and the place was so spacious that even with a large group we were able to spend our time comfortably without any inconvenience. We also had unlimited access to the large public bath, and since it was just our group, we could relax and enjoy ourselves freely. We used the Shuttle Service to the Hotel due to the snow, and the staff were very kind. We would love to stay again when traveling around Yamanashi. There were toys for the children as well, so they never got bored and were very satisfied. The dogs also had an easy time walking since everything was carpeted, and they happily ran around! We had a beautiful view of Mt. Fuji too—it made for an amazing trip. Thank you very much!!

We stayed here for one night during our trip to visit Fuji-Q Highland, Lake Kawaguchi, and Lake Yamanaka. It was very reasonably priced and clean, and in the morning we opened the blinds and could see the summit of Mt. Fuji—it was wonderful.

An amazing location surrounded by breathtaking nature. In the morning, we took a walk with the kids through the great outdoors, spotting animal tracks and even wild squirrels and deer. It was a magnificent experience you can’t get in everyday life. What makes SANU special is being able to enjoy it all with peace of mind. From helpful communication before our Reservation to well-maintained Facilities and equipment, plus advance information about the surrounding area, there’s plenty of support to help you stay comfortably. Our whole family was able to enjoy this extraordinary experience with confidence.

We stayed as three families and had a spacious, stylish, and comfortable stay. Each Room was large and functional, but the highlight was the spacious living-dining area with excellent layout and stylish plates and glasses provided. The large lawn garden was also fantastic. Even with a group of 9 people, we never felt cramped. Plenty of towels were prepared for us, which was very helpful. We would love to stay here again!

Used by seven of us for a family trip during summer vacation. The view of Mt. Fuji from the Room was amazing. The Room and tableware were spotless—nothing to complain about. When the vending machine didn’t return change, the staff responded very quickly and politely. We’d love to stay again.

Although it was a short stay, the room was spacious and overall very clean, which made for a highly satisfying experience. It would be even better if the BBQ time could be extended! We had a wonderful time enjoying family togetherness. Thank you very much.

It was a very stylish Accommodation. We initially had trouble unlocking the door, but they handled it politely and promptly. Overall, it was a spacious and comfortable Accommodation, and we were very satisfied with our stay. This is a minor point, but since the place prioritizes style, I’d recommend it to those who value that—however, I felt some functionality may have been sacrificed, so I’ll note a few things for anyone who might care: - The bedroom lighting cannot be dimmed. It looked like it could be done with the remote, but it didn’t work. - The bathroom is not very user-friendly: there’s nowhere to put items and no chair/stool. We also couldn’t figure out how to use the ceiling shower. - There aren’t enough towels provided for a Multiple Night Stay. We used a coin laundry every day along with other laundry, but some people may find this inconvenient. That said, these are small issues. We were able to relax as a family without worrying about others around us, and we had a fulfilling time using it as our base for sightseeing around Golden Week. Thank you very much.

We traveled all the way from Kansai! The area is surrounded by abundant nature, offering a cool and surreal experience. The interior was impeccably clean, providing a wonderful space to relax! Lake Kawaguchi is nearby, and on clear days you can enjoy views of Mt. Fuji—though unfortunately, we missed that this time. We hope to visit again on a sunny day! It’s definitely a place we’d love to return to!

I chose your Facility for relaxation after climbing Mount Fuji. The private and well-equipped space allowed me to fully enjoy my stay! The meals were also extremely delicious.

We stayed during the New Year holidays with our Shiba Inu and family. Renting the entire cottage was very relaxing, and the beds were comfortable, allowing us to unwind. The private dog run was a great feature, and despite the freezing weather, our Shiba Inu seemed to enjoy it immensely. The staff were all kind and responsive, which enhanced our overall comfort. If there is a minor inconvenience, it would be that having a combined shower and toilet can be less convenient for larger groups. While having a jacuzzi and sauna is excellent, their location away from the shower room and adjacent to the dining area made them slightly less accessible. It was very dark at night, so bedside lamps or footlights would have been helpful. Since it was a family trip during New Year's holidays, we did notice that terrestrial TV channels were unavailable—a small disappointment for us. However, the meals were delicious! The Room was very comfortable; even in extreme cold weather conditions, we stayed warm throughout our visit in this lovely cottage where we could relax with our dog easily. We look forward to visiting again during another season!