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As an IKYU Diamond member, I was thrilled with the late check-out, complimentary minibar drinks, and a mini L’OCCITANE hand cream. With all of these perks included at such great value, it made for a truly wonderful Hotel stay. I would love to stay again. Thank you very much

The front desk and club lounge staff provided exceptional hospitality, making our stay very pleasant. My 4-year-old daughter, who stays at similar accommodations about 10 times a year, was so impressed by the hotel staff's service that she wanted to express her gratitude by wri

We stayed here to celebrate an 80th birthday. We booked four Club Floor Rooms and stayed with seven family members. As a celebration gift from the Hotel, we received surprise presents—sparkling wine, honey hand cream, and an adorable bear-shaped towel—which we truly appreciated

I've almost conquered the club floors and restaurants of each hotel, yet they are so wonderful that I want to visit dozens of times more. All the hotel staff provide refined service and make every stay comfortable, allowing me to have an amazing vacation every time. I am grate

This Hotel is truly an oasis in the heart of the city, with wonderful Rooms and exceptional staff. The morning buffet is carefully prepared and delicious. The inclusion of melon among the dessert fruits adds a touch of luxury. Despite being in Tokyo, the Japanese garden makes you

The consistently reliable service at each Hotel is a real plus, and I can stay with peace of mind anywhere. For this stay, I made a Reservation for the Millennial Double in the Annex Tower that I’d been curious about, and it exceeded my expectations. The large window offered a g

This is my second stay. It's right outside the Takanawa exit of Shinagawa Station, but it's very quiet, so it has become a favorite. The room is spacious enough with a semi-double bed, and two bottles of water are provided. You can also relax in the business lounge on the top flo

I visited after a long time. As before, the Room was equipped with everything necessary for a comfortable stay, and I enjoyed the unique view from the high floors. The staff were very friendly, making it easy to relax and use the Facility, including the lounge, which enhanced

We visited all four during tea time and cocktail time. To reach each lounge, we walked through the beautifully maintained hotel garden illuminated by bamboo lanterns at night—a truly stunning sight. Each lounge offered a unique experience with different themes such as Japanes

Watching Shinkansen trains pass one after another from the bed through the window feels great. At this Hotel, you should definitely stay in a track-side Room. Make friends with Western guests in the executive room. The Room itself isn’t very impressive, so take the initiative and

The bathroom was also very comfortable; it was great being able to stretch out in the bathtub. Everything truly was wonderful from start to finish. We would absolutely love to stay again. Thank you sincerely for all your help even before our stay by answering our questions—tha

The staff at the drop-off area were kind, and valet parking was smooth and easy. Thank you as well to the turndown staff for preparing the Room so neatly. The lounge and other areas were crowded, but every staff member provided excellent service, and I’m very satisfied to hav

I arrived late for check-in, but the staff were very courteous. When I entered the Room, the heating had already been turned on, so it was warm and comforting. The guest Room was the most stylish and spacious I’ve ever stayed in, and my daughter was so excited she kept taking pho

I stayed for one night. Not only was the facility excellent, but the warm hospitality of the staff made my stay incredibly comfortable. I enjoy hotel stays and often use accommodations, but this has become my favorite place in Tokyo so far. Chill time on the balcony might j

The woman who assisted with the check-in process had such a lovely smile. I was grateful for being upgraded to a room with a foot massager, which was perfect for my tired feet after walking all day. The accommodation is close to the station, and the room was very clean and comf

I actually stay here every year. This time, an escalator and an elevator had been added on the way from Hamamatsucho Station to the Hotel, making it easy to get back and forth smoothly—no need to carry my luggage. There’s also a Fairmont Hotel nearby now, so it’s lovely to stop f

This is a repeat stay. It's good, but I'd like to note a few thoughts. Personally, I would prefer if there were slightly higher (firmer) pillows or two types available. Also, it would be even better if there were more than two toothbrushes (toothpaste) available, even if it's lim

The amenities are well-prepared, making it easy to stay without bringing anything (I was especially happy with the separate pajamas). Breakfast not only tastes great but is served on beautifully designed dishes that make plating enjoyable—truly setting it apart from typical "Bu

The room I reserved was upgraded due to the original grade being fully booked, and it was an excellent room. Thank you very much. I appreciated having a ReFa hair dryer. I enjoyed listening to music with Alexa. There was a capsule coffee machine, so I brought my own coffee

The Hotel staff were kind, and the Facility was clean, so I could relax and rest well. Even though it was the busy Obon season, I was able to stay at a good price by using a coupon, and since it wasn’t too far from the station, I really enjoyed my trip to Tokyo. I would like to s