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Thank you so much for your exceptional hospitality and ensuring our comfort during our stay at your hotel; it allowed us to relax both physically and mentally. Thanks to your thoughtful arrangements, my mother had the best birthday ever. This is definitely a place we'd love to

The staff at the Hotel were all kind and attentive. The Room was well-equipped and provided a comfortable stay. Above all, every employee showed thoughtful care from the guest's perspective, which brought a sense of relief. This alone eased the fatigue of travel and offered relax

I also enjoyed the open-air bath and sauna in the large public bath, the ice cream after bathing, and the late-night Yonaki Soba. The arcade and Sakuramachi were very close, making it an ideal location for sightseeing. It was a great Accommodation, just as everyone said. I would

Since it has only recently been renovated, the Room was clean and designed to be easy to use. The breakfast buffet was also kept at a fair price, offering Kumamoto specialties that I enjoyed. The lobby feels like a bookstore where you can read relatively new books for free, which

The cleaning was done very well, making it a comfortable stay, almost like being at home. The large public bath on the first floor was also spacious, including the changing room, allowing me to relax in the appropriately warm water, which healed both body and mind. Thank you also

They also greeted us with smiles when we went out in the evening and in the morning. Their attentiveness at checkout was excellent as well. I truly felt they were professionals. The Room and bath were both very satisfying. I would definitely like to stay here again when I vis

Unlike third-rate hotels that make excuses about the environment and don't clean, I could sleep peacefully. The staff is also very accommodating. As expected from the Washington Group. There is a convenience store on the first floor, and there are many shops around, making it con

I stayed for two nights with a friend for a live event. The front desk staff were very pleasant, and although the room was a bit small, it was sufficient for just sleeping. It was very convenient as it was close to a convenience store, the arcade street, and the bus stop from the

Since it was my first time staying, I didn’t know how to operate the air conditioner, but when I asked at the front desk, they kindly explained it to me. Thank you also for lending me an extra blanket as I tend to feel cold easily. I look forward to staying again if given ano

We had connecting Rooms: a twin Room and a double Room connected by opening the double doors between them. Both twin beds were double-sized, so they were spacious and comfortable. The large public bath was available all night. The breakfast buffet was delicious, with plenty of Ku

Fortunately, I found a Deluxe Twin Plan. The entrance was marked as a special room, and although the interior was simple, it had a spacious living area and a windowed bath separate from the toilet, which allowed me to relax. However, since there was an independent washing area, I

The staff provided courteous service. The room was clean and comfortable, making for a pleasant stay. Breakfast was very satisfying, and the coffee and café latte from the machine were excellent. I would love to visit again if I have the chance. *The partnered parking lot

I always use the A-type room with a desk. I appreciate having an independent type of room since I’m not a fan of double-deck capsules. The price is reasonable, and amenities such as a toothbrush, comb, body towel, face towel, bath towel, and room wear are all provided. One of

I always stay at this Hotel repeatedly. They kindly store luggage from early in the morning, and the Room is clean and relaxing. Its location near the downtown area is very convenient for shopping, and I always choose this place when staying in Kumamoto City. The staff are friend

Even though I drove near the Hotel, I couldn't find it, so I called, and their response was very helpful. I had plans to drink with a friend in Kumamoto at Kengunmachi in the evening, so when I said, "I want to take the tram to Kengunmachi," they kindly explained in detail how to

Great location inside the arcade. The Room felt a bit old-fashioned, but it was not a problem at all. The staff were also very polite. Great value for money, and I would like to stay here again on my next business trip to Kumamoto.

The Chinese restaurant, Togen (Tougen), was incredibly delicious no matter what we ate, especially the chili sauce prawns and Chen Mapo Tofu, which were particularly excellent. Thanks to Castle Hotel, we were able to spend a wonderful and comfortable time. Thank you very much.

Upon entering, it felt like a dreamland with Kumamon dolls, two sets of bunk beds, a slide (super fast!), free-flow drinks including juice and alcohol, toys placed everywhere, and a huge cypress bath—truly a special room for both adults and children to enjoy. Watching my child p