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It’s a short walk from the station (bus stop), but I think it’s an easy distance to walk. The Room had everything we needed, and it was wonderful that drinks and light snacks were available until 10:00 pm. The snack cakes were delicious. All the staff were courteous and helpful, so we had a very pleasant stay. Thank you very much.

It was my first stay in a while. Last time, it was shortly after the opening. The Room was clean and comfortable. I think it would be nice if there were a cold bath in the large public bath.

I stayed for one night on a business trip with breakfast included. Some newer hotels in the same price range may be clean and modern, but their streamlined, cost-cutting approach can feel a bit impersonal. Hotel New Otani truly lived up to its reputation—both the service and the breakfast reflected the pride of a long-established hotel. Being welcomed with an in-person check-in after a long journey was genuinely comforting, and the carefully prepared breakfast—more like dining at a traditional Japanese restaurant—was a completely different experience from the typical crowded buffet venue, offering a peaceful start to the day. This time I was shown to a room on the top floor. While some aspects do feel slightly dated compared with newer international hotels, the calm furnishings and well-stocked amenities (coffee, skincare items, etc.) were very satisfying. Also, having a Japanese restaurant on the same floor as my room—and being able to have breakfast there—was excellent, as it spared me from having to wait for elevators. One small point: I also used the parking lot. Although I received a discount card at check-in, I was still charged when exiting. It’s possible I missed part of the explanation at check-in, but I would have appreciated knowing in advance how much the discount would be and how much I would need to pay upon exit. That said, thank you very much for your warm hospitality. I would gladly stay again.

I was also working remotely during my stay, and I truly appreciate your consideration regarding the cleaning schedule. The Room layout was ideal for remote work as well. Also, some Business Hotels recently have very small closets, but yours had ample space and was perfect for a Multiple Night Stay. Thank you very much.

When I was looking for a Hotel in Hakata at the end of my Kyushu trip, I made a Reservation because it seemed to be in a convenient location. It turned out to be the right choice—the location is excellent and made it easy to get anywhere. Tenjin, Yakuin, and Nakasu are all within walking distance. There are also convenience stores, a supermarket, and drugstores nearby. The Room was more than spacious enough, with plenty of space for luggage such as suitcases. The double-sink vanity area was also very practical and easy to use. When I visit Hakata again, I would like to stay here again.

Conveniently located near Tenjin Station with easy access from the airport and Hakata Station. Nakasu is just a quick taxi ride away, and because it’s a bit removed from Nakasu, it’s quiet at night. The bathroom has a washing area, so I was able to relax. Amenities are not provided in the Room and are available at the front desk. Since there is a larger bathtub, it would be even nicer if bath salts (Onsen-style) were included among the amenities. Like many Hotels these days, there was no daily sheet change or Room cleaning. Breakfast was good with local ingredients, but for a Multiple Night Stay I wished there were a few more menu options. Also, it would be nice to have paper coffee cups so guests can take coffee from the breakfast area back to their Room.

Although it’s located along a main street, the Room was very quiet despite what I expected. Perhaps because it was a weekday, I wasn’t bothered at all by hallway noise, doors opening and closing, sounds from the neighboring Room, or even the ventilation fan and air conditioner—I slept very well. The Room had calm wallpaper and a luggage rack, and the counter-style table along the window was very convenient to use. The bathroom was spacious and extremely clean; I was genuinely impressed by the housekeeping staff’s work. The lobby is connected to the café next door, so I could wait until check-in with delicious coffee in a relaxed atmosphere. Above all, it was reassuring to be able to speak clearly with the front desk staff in their quiet, calm voices. It’s just off Watanabe-dori, so access to Tenjin, Hakata Station, and the airport is great—and being able to get to the dome on a single bus makes the location perfect! The amenity tea was very tasty; if there had also been coffee, it would have been a perfect 5 stars. I’ll stay here again when I come back to Fukuoka.

I can’t share the details, but when we made a mistake, they handled it politely and professionally. When I contacted them about a concern with the Room, they responded right away, and we were able to stay comfortably. I’d like to stay here again when I visit Hakata.

With Hotel prices soaring in Fukuoka City, I was able to stay at an affordable rate in a clean Room with great access close to Tenjin. Thank you very much.

The front desk staff were helpful, and the property was clean and comfortable. While the Room is undeniably small, it is well equipped with everything you need.

The breakfast on the website looked delicious, so I stayed with a breakfast-included Plan. Every item was carefully prepared and tasted great. There was a wide variety of dishes, and I was very satisfied with the breakfast. As it is closer to a Business Hotel, there are fewer amenities and Facilities, but the entire Hotel is new and I had a comfortable stay. The only disappointment was the bathtub—the inside felt rough, as if it hadn’t been cleaned properly. Aside from that, it was a good Accommodation.

Booked accommodation at the last minute (grateful it was available even after 9 PM). Booked through IKYU, and the 10% point rate discount was very helpful. Breakfast included only one piece of bread, which felt insufficient but was enjoyed nonetheless. The hotel itself matched youthful sensibilities and seemed to be very well-received.

I stayed for two nights on a business trip. The staff were pleasant, the lobby was stylish, and the breakfast was delicious. The room was very simple. Perhaps because it’s a renovated Hotel, there was quite a noticeable drain odor. It’s also best not to expect much soundproofing. If you’re out most of the time and only return to the Hotel to sleep, it should be just right.

This was my first mother-and-daughter trip, so I was nervous about everything from the Reservation onward, but the Hotel staff were kind, and the location was great—perfect for attending my favorite artist’s live show and enjoying sightseeing as well.

It’s clean, the front desk staff are all friendly, and I also appreciate the 12:00 PM checkout time.

We stayed in the penthouse. We enjoyed table tennis, billiards, and the projector in a spacious Room!! We’d love to stay again. Everything was so great that we didn’t want to leave.

I stayed here with friends. The location was incredibly convenient, so it was great to be able to come back right away after a night out. I expected it might be noisy at night because there were many international guests, but it wasn’t noisy at all. The bathrooms and other water facilities were also clean. If you want a great value stay, this is the place!

We were able to relax and forget about time. This time we stayed as a couple, but next time we will come with our family. The food was also very delicious. The atmosphere was great, and the greenery of the trees was wonderful. Thank you to all the staff for your hospitality.

Three friends and I stayed for 2 nights and 3 days. We initially made a Reservation for three people, but when we asked whether we could add one more guest from the second night, they responded kindly and the additional fee was very reasonable. At check-in, we thought it would be unattended, but a staff member happened to be there and assisted us. The Room was clean, and the bed was comfortable with no issues. For a Hotel, it also had a larger refrigerator and an electric kettle, which made our stay very comfortable. If I had to mention anything, it would be even better if there were slippers for stepping out onto the balcony. Also, the shower-side drain in the bathroom was a bit slow, so water can pool if you’re not careful—I hope this can be improved. Although we stayed for 2 nights and 3 days this time, it seems like it would also be comfortable for a longer stay. We’d love to stay again if we have the chance!

The Room was average, but the bath salt service was a nice touch. Breakfast left a great impression: we were served a “Hakata Tamatebako,” a set featuring several small dishes made with local ingredients. The restaurant staff were cheerful and courteous, making for a pleasant meal.