สถานีอุเมะโมโตะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

Our adults-only family stay was wonderful. With spacious beds, a Room featuring an open-air Onsen bath, and a location overlooking Matsuyama Castle, we ended up spending a lot of time relaxing in the Room. The amenities were excellent, including the in-room hair dryer (it was a ReFa), and every detail was thoughtfully arranged to eliminate the little stresses that can come with traveling. Both dinner and breakfast were delicious and generously portioned, and we truly felt the warm hospitality throughout our stay. As a souvenir, we bought the diffuser that scented the property; its fresh citrus fragrance still brings back memories of our lovely time here even after returning home. Thank you very much. This is an Accommodation I would highly recommend to anyone planning to visit Dogo Onsen.

We stayed here as a family of four during summer vacation. We chose the No Meals Included plan because we planned to enjoy street food along Dogo Onsen’s Haikara Street, and it turned out to be an outstanding stay: everything was spotless, the Onsen was excellent, the futons were very comfortable, and access to Haikara Street was great. Above all, the staff worked seamlessly as a team and responded quickly and courteously—it was truly impressive. Our whole family agreed we were lucky to find such a wonderful Accommodation. This time we booked No Meals Included, but the Ryokan meals also looked delicious, so next time we’d like to stay with meals included. It’s an Accommodation we would definitely love to visit again. Thank you very much.

We made a Reservation to celebrate our golden wedding anniversary. The atmosphere was very calm, and it was so quiet and relaxing that we almost forgot we were in Dogo. The Onsen was wonderful, and we were amazed by the generous breakfast. We enjoyed a luxurious meal in the morning and then relaxed again in the Onsen. The hostess and all the staff provided outstanding service. We would love to stay here again.

All the staff were friendly and welcoming with warm smiles. The Room was a bit small, but considering the price, it was good value and very clean. The only disappointment was that the bath did not seem to have continuously flowing water. As a minor note, the plastic bag for laundry was hidden under the hair dryer bag, so it took a little time to find it.

Thank you very much for taking care of us during our stay. The large public bath, the private bath, and the meals were all wonderful. Thank you as well for accommodating our allergies. About 20 years ago, we visited with our family on a day trip and used the jungle-themed bath. Now that our children are fully independent, this time it was just the two of us as a couple. The atmosphere of the baths has completely changed, but it still felt somehow nostalgic. In our Room, the thicker curtain did not slide properly, and there was a part we could not close before going to bed. It was also a little disappointing that the toilet and washbasin area felt quite old. Even so, everything—including seeing us off at departure—was excellent, and we would definitely like to stay again. Thank you very much.

This was my first time staying here. It was close to the train station, and transportation access was excellent. There were also many nearby shops such as convenience stores and eateries, so the location was great. The Room was clean, and the amenities were well stocked for the price. The front desk staff were efficient and explained everything clearly in a short time. I didn’t use breakfast because I wanted to check out early, but it looked very good when I passed by. Next time, I’d like to have breakfast as well. I would like to stay here again when I visit Matsuyama to pay respects at a grave.

The staff’s hospitality, the cleanliness of the Room, the delicious meals, and the large public bath—everything was wonderful, and we had a truly lovely time. They even lent us towels and parasols for going to the outside baths, and we really appreciated their thoughtful attention to every detail. I had always wanted to try “tap” mandarin orange juice, but I never expected to experience it at a Hotel—what a delightful surprise. Every dish in the kaiseki dinner was delicious. The breakfast buffet offered a great variety of items, all of them tasty, and our child was thrilled and ate plenty as well. If we have another chance to stay in Dogo Onsen, we would definitely like to stay here again! Thank you very much for such a wonderful time.

Thank you very much for August 14. The Room was clean, and I felt comfortable staying there with peace of mind. The cleaning was thorough down to every corner, which made it very pleasant. Please extend my appreciation to the housekeeping staff for their hard work. I think the front desk staff do an excellent job. Their explanations were polite and easy to understand. They also took great care of my luggage, which made me feel very reassured. Thank you as always. I look forward to staying again next time. Thank you very much for today.

I stayed in a private Room with an open-air bath on the 7th floor. The Room was impeccably cleaned, and everything—from the air conditioning to overall comfort—was flawless. The in-room open-air bath, available 24 hours a day, was at the perfect temperature, and I could soak at my leisure to complete satisfaction. Above all, the dinner and breakfast were truly lavish! The taste was perfect, and each dish was thoughtfully crafted and a delight to look at as well. It’s also conveniently located near the shopping arcade, Dogo Onsen Honkan, and the tram station, making it very easy for sightseeing around Matsuyama City. This is an Accommodation I would definitely like to stay at again.

All staff were wonderful and attentive. Thank you for accommodating my husband’s dietary preferences. The food was delicious, and the beautiful tableware made it a feast for the eyes as well. The Room was lovely, and the bath was spacious, allowing us to relax and enjoy the Onsen at our leisure—we were impressed by everything. Thank you very much.

We stayed here to celebrate my mother’s birthday. As I was traveling with my elderly mother, I hesitated until the very last minute about whether it was wise to go far. But because she loves Onsen so much, I decided to make the trip in hopes of making her happy. Even though it was a last-minute Reservation, when I told you it was for my mother’s birthday, you responded quickly and courteously. Your warm message—“All of our staff will do our very best to make it a memorable day”—truly meant a lot to me. We were also looking forward to enjoying the baths at Dogo Onsen and the meals, and above all, seeing how happy my mother would be on the day. After we arrived at the Accommodation, everything exceeded our expectations: delicious food, soothing baths, and most of all the wonderful hospitality from your staff. The birthday surprise for my mother was a huge success!!! She was so happy she even cried. The property was spotless and beautifully maintained. The expansive garden filled with lush greenery was especially breathtaking! Thank you so much for giving our family such an unforgettable and special time. We will definitely return.

Conveniently located near Dogo Onsen Station, the view from the Room was great, with Dogo Onsen Honkan and Matsuyama Castle visible. The window glass had a pattern, so it would have been even better if it were completely clear. The Room was clean and comfortable, with a nice sense of cleanliness. The large public bath on the top floor was also very relaxing, and I especially recommend the open-air bath! We used the buffet for both breakfast and dinner, and there were many local dishes and unique items—everything was delicious. Dinner was a half-buffet, but we were very full, so I thought it would be nice to have a Plan with buffet only (it may already exist...). Also, I’d be happy if there were mandarin orange juice at breakfast! It was also great to have live piano music in the evening.

My wife and I stayed for one night. The room was thoroughly cleaned, and we had a very comfortable stay. Everyone, starting with the front desk staff, greeted us warmly, and it left a strong impression that they even saw us off as we were leaving. We will definitely stay again when we visit Dogo.

I stayed in a non-smoking twin room with breakfast for one night. It is conveniently located about a 5–6 minute walk from Iyotetsu Takashimaya, and I was surprised at how affordable the accommodation was. The facility is not new, but it is kept clean so it didn’t bother me. The Hotel staff were kind, and I had a pleasant stay. I would like to stay again.

We stayed here for my girlfriend’s birthday trip. We made a Reservation with the birthday Plan, and everything—the cake, dinner, Room decorations, and bouquet—was wonderful and made the trip truly special. We would love to stay again when we visit Ehime. Thank you very much.

We originally planned to stay for one night, but because the weather at our next destination didn’t look promising, we decided on a last-minute Multiple Night Stay here. Before staying here, we had been at the Grand Prince Hotel Hiroshima, and compared with that, this felt more family-friendly and like a Hotel where families with children can truly enjoy their time. It’s a little away from the center of Dogo Onsen, but a retro-style complimentary Shuttle Service bus runs regularly, so the distance hardly bothered us. There is a footbath at the Hotel entrance that you can enjoy anytime. In the evening, there was also a festival-style event held beside the souvenir shop area, which delighted our child. The baths are divided between an indoor bath on the 3rd floor and an open-air bath on the 4th floor. Each has its own unique atmosphere, and it was wonderful to be able to enjoy both. The food was delicious as well, and our whole family was very satisfied. The staff were courteous and attentive, so we felt comfortable throughout our stay. Although this Multiple Night Stay was decided at short notice, it turned out to be absolutely the right choice. When we visit Dogo Onsen as a family again, we would definitely like to stay here—without question. The Dogo Prince Hotel character “Yutama Prince” greeted us at check-in and saw us off at check-out by the entrance. We hope he keeps up the great work.

Not only is it conveniently located for accessing Dogo Onsen, but it is also in an excellent location for exploring the town. The staff were also very helpful, so I recommended it to a friend who was planning a trip to Dogo Onsen, and they immediately made a Reservation.

This was my first time visiting Dogo Onsen with my niece. Since I mentioned during the Reservation that I have trouble walking, you kindly arranged a Room right near the elevator. Thank you for your consideration. All the staff were very helpful, and we had a comfortable two-day stay. We especially enjoyed comparing different mandarin orange juices and tasting different mandarins.

I stayed for three nights on a solo trip combining errands and sightseeing, with No Meals Included. The Room was clean, and I was satisfied with everything. I came and went frequently and may have caused inconvenience with housekeeping, but every staff member was wonderful, and I truly enjoyed my stay. Dogo Onsen Honkan and the shopping arcade were very close by, and it was also very convenient to take the streetcar. The Onsen was excellent as well—I soaked many times and felt completely relaxed. Next time, I’d love to return with meals included and stay even more leisurely.

This was our second stay with our dog, and just like last time, the meals were elaborate and absolutely delicious. Drinks and even an ice cream bar were included, and both breakfast and dinner offered a wide variety of dishes with very generous portions. The Room with an Onsen bath was spotless and well cleaned. All the staff were pleasant and welcoming, making this stay excellent as well. We have already made another Reservation.