สถานีชินเท็ตสึ รกโกะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง - 2หน้า

My first visit to Arima Onsen was just to stop by a famous hot spring, but this Accommodation was wonderful and made me want to come back. The water was soft and soothing, and the meals were excellent—carefully selected ingredients, thoughtfully prepared dashi, and delicious sea bream rice. The attendant not only served the meals but also laid out the futon, and their dedicated service left a lasting impression.

We chose this Hotel after reading Reviews and checking the price. All of the staff were kind, and the check-in explanation was very easy to understand. The Room was spacious, clean, quiet, and comfortable for a relaxing stay. We were very satisfied because we could enjoy both Taiko no Yu and the Hotel’s Onsen! After getting tired from walking up the hill before arriving at the Hotel, the cold welcome drink was perfect! Our whole family was happy with our stay. Thank you!

The Facility was spotless, and everything—from the meals to the Onsen—was excellent. We also had the pool to ourselves, and the kids were very happy. The only small issue was that we had to put on slippers to use the sink in the Room; it would have been nicer if we could access the sink and toilet directly without changing footwear. The staff were kind and attentive during meals, making our stay very comfortable. We would love to stay again. Thank you for your hospitality.

After a tiring day of sightseeing, I contacted the Shuttle Service and they came right away, which was a huge help. The entire property was spotless, and the staff were very courteous. The Room had a kinsen hot spring bath with luxurious free-flowing water available 24 hours a day—I was truly impressed. I soaked many times and felt great every time. The kaiseki dinner, late-night tantanmen, and breakfast buffet were all delicious and left me completely satisfied. The staff member in charge of the tantanmen service was especially polite and provided outstanding hospitality. The breakfast buffet offered a wide variety of options, including many local specialties, which I really appreciated—I enjoyed it so much that I went back for seconds. The drink service in the lobby and in the Room was also very helpful. I was happy to find a wide selection of skincare amenities in the Room as well. Throughout my stay, there wasn’t a single unpleasant moment—I felt comfortable until the very end. At this price, it’s truly appreciated. I will definitely stay again next time. Thank you for such an enjoyable time.

This time, we stayed in a Room with a sauna. We have stayed here about four times so far, and every visit is comfortable in every way. It is our favorite Accommodation, and we always choose it whenever we stay in Arima. The beautifully arranged flowers throughout the building and the tastefully displayed artwork are wonderful—you can’t help but stop and admire them. A quiet, refined atmosphere fills the entire space, and simply being here naturally helps you unwind. The sauna Room was also very comfortable, allowing us to relax at our own pace in a private setting. Not overly flashy yet thoughtfully maintained down to the smallest details, this is a truly lovely Accommodation that perfectly embodies “small luxury.” We would definitely like to stay here again when we visit Arima.

We stayed for one night as a family. Both dinner and the breakfast buffet were very delicious. The Facility felt a bit dated in places, but the Room was well cleaned, and overall we were satisfied. After arriving by car, the Hotel provided a free Shuttle Service to the Onsen town area, which was very helpful and allowed us to enjoy a relaxing walk around. One disappointing point was that when we used the pool, I had confirmed by phone in advance that there would be an air pump, but it was quite old and looked like it had been repaired with duct tape. It ended up leaking air and couldn’t be used, so we inflated our float normally by mouth. The changing room also felt old, and it was disappointing that the floor was soaking wet. Afterward, a female staff member kindly put our swimsuits through the spin dryer for us, which we really appreciated. All of the female staff at reception and at the pool were very kind, making this a wonderful Hotel where we would like to stay again.

Thank you very much for your hospitality. Although the location was a little away from the Onsen town, you kindly provided Shuttle Service. The property was well maintained, and I was able to relax in the Onsen. The amenities were also well stocked. I stayed without meals this time, but I would like to stay with meals included next time.

I stayed here alone this time. The Room was very clean, spacious (40 m²), and comfortable. Breakfast was delivered to my Room, so I enjoyed it at a relaxed pace. I would definitely like to stay again if I have the opportunity. Thank you very much.

It’s not a luxurious resort, but it was clean and the service, while understated, was reliable. The meals were not extravagant, but well-seasoned and very enjoyable. The Onsen was also satisfying, with both Kinsen and Ginsen available. For the price, this Onsen Hotel offers excellent value. If I have the chance, I would definitely like to stay again.

We made a Reservation at this Hotel because my husband had stayed here before and really loved the Onsen. It was our first time back in Arima Onsen in a while, and since it was also his first time trying the meals—and the restaurant had just been renovated—we decided to book. We were also able to reserve a Room where we could enjoy a Silver Onsen bath. The renovated restaurant was beautiful, and dinner was an Italian buffet, with Japanese dishes available as well, so we enjoyed a great variety. Breakfast was also a buffet in the same restaurant, but with different items from dinner, and we ate plenty of delicious food. Both dinner and breakfast offered paper cups for takeout, which made us happy since the Room only had sencha tea bags. The Onsen was very relaxing, and I could see why my husband likes it so much. The Silver Onsen bath in our Room was a view-bath style that you fill yourself, and it was wonderful to soak at our own pace. The view from the lobby was lovely too—it was a stay where we could unwind and enjoy great meals. Thank you very much.

We stayed with our dog! The weather was stormy on the first day, but thanks to the thoughtful care of the staff, we were able to relax and enjoy a wonderful evening. By midnight, the rain and wind had stopped and we could even see a starry sky. Thank you for such a peaceful, unhurried stay! The sheep Mee-chan and Grandma were adorable too. Collecting eggs was fun, and thank you for the egg souvenirs as well! We could dine in a relaxed atmosphere, and the sukiyaki was delicious. I felt it was slightly lacking without rice, but I was very satisfied overall. The scenery gets 100 points! Thank you very much for taking such great care of us!

We were able to spend a relaxing Obon holiday as a family of three. The meals were very delicious, and we also enjoyed taking our time with coffee at The Perch. Since our daughter started working in Osaka, our family has taken a small luxury trip every summer for 2 nights and 3 days somewhere near Osaka. This was our third visit to Arima Onsen, and we were able to truly unwind. The food was especially wonderful, and we look forward to it every time—my husband even said this was the best meal he can remember having here. The Accommodation itself is a charming building that conveys a sense of history, which we really appreciated. We also liked that the bathing area had separate spaces for the bath and the washing area. However, the shower pressure was weak, so we think it would be even better if that could be improved. (Personally, I was disappointed that the open-air bath in our Room was not Onsen water and that the shower water pressure in the Room was weak.) Overall, it was a very memorable stay. Thank you very much for taking care of us for three days.

Thank you very much for your truly attentive support from the time of our Reservation. I had wanted to stay here ever since the Hotel opened at the Toy Museum, and not only could we enjoy playing a lot at the Toy Museum, but the Room was also excellent (spacious, with a tatami area, and separate bath and toilet). We also received complimentary tickets for Kin-sen and Gin-sen, and in the Arima Onsen area, it felt like an unbelievable value for this price. I would definitely like to stay again.

I had a wonderful time at this Accommodation where I could relax and fully enjoy both the Kinsen and Ginsen Onsen. Is the owner a woman who loves Onsen? It wasn’t excessive, but everything I wanted was thoughtfully provided, making my stay very comfortable. I also appreciated the complimentary free-drink service. The large public bath allows up to seven women, but since there are four private baths as well, it never felt crowded. If I may make a small request, it would be great to have tissue paper available in the private baths too, and having both M and L sizes of loungewear in the Room would be helpful so guests can choose what fits best. I would love to stay here again when I visit Arima Onsen. Thank you very much.

We stayed with our 4-year-old and 1-year-old. Since it was both of their birthdays, you prepared a cake and celebrated with us, and when the staff took photos they used a sound-making toy to get the children’s attention, so we were able to take wonderful pictures. The large public bath can be used by children as well, and the women’s bath has a shallow pool, watering-can toys, and a chair for seating a 1-year-old. There was also a shower right next to it, so I could shower while watching them play. My mother passed away recently, so I brought her photo and placed it on the table. When we returned from the bath, dinner had been set—and in front of her photo you had placed rice, miso soup, pickles, tea, and even a meal for her. I was deeply moved. At breakfast as well, you kept an eye on us and quickly brought anything we needed; every member of staff was truly wonderful. For an Arima Onsen trip with children, this is the only choice.

Located on the outskirts of Arima Onsen town, this accommodation offers a quiet and peaceful environment. Although it was slightly early in the season and the autumn leaves had just started to change color, it was a place that made me want to visit again.

Close to the business destination and the most affordable option in the area, I chose this accommodation for a rare opportunity to stay at Arima Onsen. Although I was slightly concerned due to unclear reviews and parking inquiries beforehand, the customer service was excellent—polite and kind. They also promptly issued a proof of stay upon request, which was very helpful. Guests staying at Hataya can use the onsen at Kamioobo, and their guidance regarding this was very thorough and pleasant. The onsen itself is old but atmospheric, located in an underground-like setting. Since it was late at night when I visited, there were few people (I had it all to myself), making it a relaxing experience. The guest room in the accommodation was clean and well-maintained. Being sensitive to smells, I appreciated that there were no unpleasant odors—just a traditional Japanese scent that added charm. The location is excellent: about a 3-minute walk from the famous Kin-no-Yu bathhouse, with convenience stores nearby as well as restaurants and souvenir shops within close proximity. As for drawbacks: - The smoking area is only available in a narrow space near the entrance, which could inconvenience those entering or exiting. - The walls are quite thin; sounds from neighboring rooms are noticeable, requiring extra consideration not to disturb others. - While there’s a desk and chair provided on wooden flooring near them (which amplifies noise), combined with limited space due to having a refrigerator nearby made working challenging—I ended up using the low table instead. This place may not be ideal for business purposes but poses no issues otherwise for leisure stays. Lastly—and not specific just here—accessing parking by car requires caution as roads in central Arima Onsen are narrow; pre-checking directions thoroughly is essential since some paths can make maneuvering difficult if you get lost. Despite listing several concerns above, my overall experience felt like an escape from daily life—it left me appreciating its charm even more after returning home!

The Room was spacious and comfortable even for a large group. It’s in a perfect location for strolling, right in front of Yumotozaka and Kin-no-Yu, and the service was excellent—we were very satisfied. However, we felt there weren’t enough places to hang the amenity towels. Also, since there are only sheer curtains, you may wake up early in the morning depending on the season.

It was a bit hard to find when driving to the Hotel, but it was reasonably priced, and Gin-no-Yu Onsen was right in front. It was perfect for a girls’ trip—four of us could stay together, and the Room was spacious. The air conditioning was already on when we entered the Room, which was amazing! We also enjoyed exploring the Onsen town and visiting Kin-no-Yu Onsen. The shops closed early so we had to hurry, but overall we were very satisfied. Thank you!

Thank you very much for your hospitality. We were extremely satisfied with this Accommodation! ◯Check-in is at the nearby Accommodation, and check-out can be completed by calling the front desk.　 ◯The service was very courteous (the Room was ready, so we were allowed to enter before check-in time). ◯A stylish, tasteful Japanese-modern Room & Facility and more… This is an Accommodation we can highly recommend!