สถานีโกโจ (จังหวัดเกียวโต) × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

The female staff member at reception during check-in impressed me with her proactive, exemplary hospitality. I stay at Hotels for a change of pace, and this Hotel made me feel at ease in every way—facilities, staff, and overall comfort—with no small discomforts. It was part of the Plan, but I gladly took them up on it and stayed for 24 hours. At reception, they said, “Please let us know if there is anything you need,” showing a positive attitude. At the restaurant as well: “Please relax and enjoy your stay.” They even asked, “Did you sleep well?” You don’t often hear that elsewhere. It had been a while since I stayed at a major international chain Hotel, and their training truly showed. The Room design is also charming. I can see why it’s popular with guests from both Japan and abroad.

It was my first mother-and-daughter trip in a long time with my daughter who lives in Tokyo. From the moment we left our luggage before check-in, the staff were wonderful. When I checked in and looked hot, a male staff member quickly brought me a cold wet towel. The staff we passed in the hallway, the staff who offered welcome drinks in the first-floor lobby, and the pregnant female staff member who guided us at breakfast (I wonder if she has started her maternity leave?)—everyone was so kind. The breakfast was delicious no matter what we chose, and the kitchen staff were also truly pleasant. We were completely satisfied with everything. The Room was clean and showed great taste. We rested comfortably. Perhaps because it’s not a large property, it was very quiet and relaxing. The beautifully arranged fresh flowers at the entrance were also wonderful. It became a truly enjoyable trip to Kyoto. Thank you very much for your hospitality.

I stayed for 2 nights with No Meals Included. I had a very comfortable stay. I was happy that the women’s large public bath had a ReFa shower head, and the Room amenities were well stocked, which was very helpful. There were also laundry facilities in several areas, making them easy to use.

I chose this hotel because it was within walking distance of the shrine I was visiting and had a separate bath and toilet. The room was, of course, very clean with no noticeable odors, and since I booked it to relax in the bath, I was happy that the bathroom was spotless (and the bathtub was a good size). I also felt the staff were very attentive in every detail—both in the room and in their service—and I’m glad I could stay at this price. The Eggs Benedict at breakfast was also delicious! Thank you to all the staff; I’d love to stay again if I have another chance.

We stayed as a family of three adults. For three people, many places offer a twin Room with an extra bed, which can make the bed arrangement tricky, but this was a four-person Room with four beds and two toilets—more than enough for three adults and a wonderful Room. I would have liked it even more if the table area had been Japanese-style. The amenities were well prepared, and we were satisfied with the Facility, including the large public bath and lounge. The welcome drink was nice, and both dinner and breakfast were delicious. However, at both dinner and breakfast, the staff serving the food did not look clean in their attire, which was very disappointing given how lovely the dishes were.

Although we often visit Kyoto on day trips, we decided to stay overnight for a change and used this Hotel as a family. We checked in early and planned to sightsee around the Hotel, but it was so comfortable that we didn’t go out and instead relaxed in our Room. The building, made with locally sourced timber, had a wonderful atmosphere, and the Room Facility was new and very pleasant. All of the Hotel staff were extremely helpful. Personally, I found the welcome sweets especially delicious. If I have the chance, I would definitely like to stay again.

This Hotel is just a short walk from Gojo Station, and even though it was pouring rain that day, I arrived quickly with a light jog. The drink corner on the first floor and the amenities were well stocked. I often use coin laundry during this season, and this Hotel has many machines, so I could use them smoothly without waiting in line—most Hotels seem to have only two or three. It was also very comfortable to be able to take a bath in the large public bath next door while doing laundry.

It was a wonderful, very cozy Accommodation. From the moment you step through the entrance, a beautiful world opens up. The Room, the main house, and all the interior decor were lovely—I found myself wishing I could live in a home like this. I will definitely come again. Thank you very much.

I stayed here looking forward to using the sauna. The atmosphere wasn’t bad, but I thought it was unacceptable that there was no clock or thermometer in the sauna room. It made me feel uneasy.

It was really close to Gojo Subway Station, which was extremely convenient. We laid out the futons ourselves, but it wasn’t inconvenient at all and we stayed comfortably. The Room was compact, so we had to think a bit about where to put our luggage, but considering the value for money, we were more than satisfied. Being able to have drinks in the lounge area behind the front desk on the second floor was especially appreciated on hot days. Everyone we met—front desk staff and housekeeping—was polite and helpful.

This was a Hotel I’m truly glad I chose to stay at. First of all, the Room was exceptionally clean. Not only did it feel spotless, there were no unpleasant odors at all, and I felt comfortable from the moment I walked in. What impressed me personally were the small items and amenities provided in the Room. Each one felt thoughtfully selected, and I could really sense how much care and attention the owner has put into everything. They weren’t just stylish—they were genuinely practical and easy to use, and I appreciated that level of detail. The bed was also excellent. The mattress had just the right amount of support—not too firm, not too soft—and it suited me perfectly. It was so comfortable that I fell asleep almost immediately. Sometimes when traveling, Hotel beds don’t suit me and it’s hard to sleep, but this time I slept very soundly. I stayed without a pet this time and initially wondered how it would be, but once I arrived those concerns disappeared completely. In fact, even for a regular stay without pets, this is a Hotel I would highly recommend. I’ve stayed at several Hotels in Kyoto, and this one ranked very high for me. Not only was the Room clean, but details you only notice after staying—like what’s provided in the Room and how well you sleep—were outstanding. If I have another chance to visit Kyoto, I’d definitely like to stay here again. Thank you for such a comfortable stay!

I used it for the first time for a pre-trip stay. Since I was going to check in late, I contacted them in advance, and they responded politely. The Room was clean and cost-effective, and I liked that the slippers were not flimsy! I was also happy to find a coffee and water server available. However, there was a dead insect in the bathroom, which was the only negative point. When checking out, a gentleman even saw me off outside, allowing me to start my morning pleasantly! Thank you for your various courteous responses!

It was an affordable stay, but it was disappointing that there was no TV.

We used this Accommodation for a family memorial service in Kyoto. We were satisfied with the Facility and the meals. The sliding doors did not open and close smoothly, but it felt nostalgic. The location is hard to find, so we hope to see more nearby photos. A staff member kindly escorted my mother when she got lost.

This was my first time staying at this type of accommodation. The house was so spacious that it felt extravagant for just the two of us, and we were excited from the moment we opened the door. The inner courtyard at the back was absolutely beautiful. Even though it was a cold day, all the rooms were kept warm, and we truly appreciated the thoughtful hospitality. Located in a very quiet area, we were able to enjoy a peaceful and relaxing time. We got our meals from a nearby supermarket within walking distance and enjoyed them at the charming counter while having delightful conversations. We talked about wanting to come back for a multiple night stay next time—one night just isn't enough! Completely satisfied, and we'd love to stay here again!

We stayed with three children, and thanks to the kind and friendly staff, we were able to relax and enjoy our time. The meals were also very delicious. Thank you very much for taking such great care of us.

We stayed as a family with our 18-month-old child. The staff were incredibly considerate toward our child, and we were able to spend our time comfortably without any issues. From the entrance, there was a gentle scent of incense, and the bath also had a soothing woody aroma—this was a wonderful Accommodation that truly put us at ease. Thank you very much.

The reception staff was very pleasant and provided courteous service. The room was not spacious, but since it has tatami mats where you can take off your shoes, it feels relaxing. The bed was also comfortable! The fact that the bath, toilet, and washbasin are separate is excellent. The building itself is new and beautiful, but it was thoroughly cleaned and had a sense of cleanliness, so there were no complaints! As a special benefit for female guests, I received skincare products, which included a mask that helped with dryness. The station is also nearby, making it convenient, and it is quiet at night, allowing for a leisurely stay.

I stayed here on my first solo trip. It was a comfortable space where I could relax and take my time. Thank you very much.