สถานีมินายามะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

This was my first stay, and the Facility was very clean. The staff were also wonderfully welcoming, and I had a great time. The Room was clean and comfortable, with a beautiful view of the lake right in front of us. It was also great to be able to watch various streaming videos on the large projector. I understand this can’t be helped in summer, but it was disappointing that there were so many insects on the outdoor terrace that we couldn’t really use it. The food was delicious as well, but I noticed that some drinks listed on the menu were sold out. It’s a small thing in itself, but details like this can give the impression that things aren’t being managed thoroughly. (In the end, though, it led me to try something new—so it worked out!)

I had the pleasure of staying in the newly renovated “Minna” at Betsuyu. As you’d expect from a Good Design Award winner, the space was so impressive that I couldn’t help but gasp when I entered. The Room was exceptional in every way—its generous size, high ceilings, and luxurious private Onsen, sauna, and wash area created a one-of-a-kind layout. Saunas can sometimes feel enclosed, but being able to enjoy it while looking out at the sea made it truly outstanding. The service was excellent as well, with great Diamond member benefits. From the delicious ohagi welcome sweets to late-night snacks and even bread as a souvenir, everything was more than satisfying. I chose a crab course for dinner that was slightly out of season, so next time I’d like to visit in a different season and enjoy other dishes. There is also a large public bath, but having everything—Onsen, sauna, and cold bath—complete within my own Room made this an incredibly satisfying stay. Thank you very much for your hospitality.

The Room has been renovated and is very clean. The view from the Room is peaceful, and you can enjoy it for hours. It is conveniently located near Tantetsu Yuhigaura-Kitsu Onsen Station, and the trains passing by add to the relaxed atmosphere. The Onsen also seems to be free-flowing, which was excellent. For meals, freshly cooked rice was served in an ohitsu both morning and night, and it was very delicious. I usually prefer a Hotel with an ocean view, but I felt that the rural scenery here was wonderful as well. It’s quiet, so you can sleep very well at night. Also, the Taishokan building—open for self-guided viewing—is well worth seeing at least once.

Although it was a smoking Room, there was very little odor and it was comfortable to stay in. The open-air bath on the balcony was also large, and we could relax and enjoy it. The front desk and staff were courteous, which made us feel very welcome. Of course, the meals were delicious as well. It became an Accommodation we would definitely like to visit again.

Thank you very much for your hospitality the other day. I also appreciate your courteous replies to my emails. It looked like an Onsen Facility is currently being built next to the Hotel, and I’m looking forward to its completion! Although it is not a large Hotel, I was able to spend a comfortable time in a quiet setting. I brought home the origami crane that was in my Room and have it on display, thinking of all the effort from your staff. Thank you very much.

It was the height of summer, but we were able to relax and enjoy a hygge stay. The in-room Onsen allowed us to bathe without any worries, and it was wonderful to unwind on the wooden deck early in the morning. The meal was delicious—not only the kaiseki course, but also the sea bream rice. Check-out at the entrance was a first for us, and we really appreciated it. We’d love to visit again during crab season.

Since I travel with my dog, I always stay in the same Room, and it is spacious and very comfortable. Even though it is clean, you can sleep with your dog on the bed, and there is also a fairly large crate provided—nothing to complain about. Also, all of the staff are very kind, which makes the stay even better.

This was my first visit, and the food was delicious. I also appreciated being able to take home the crab I couldn’t finish. The Onsen water felt wonderfully smooth, and we were very satisfied to have it reserved for our family’s private use. The location was also great—right by the sea, with a beautiful sunset—and it made me want to visit even in a season other than crab season. I’d love to come back again next year.

Thank you for your hospitality. I had a comfortable stay. It would be great if the large public bath was available in the morning as well. I look forward to staying again.