สถานีโมโตทานากะ × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

Thank you very much for your wonderful hospitality! We truly appreciated the Room upgrade, which made our stay even more comfortable and special. For the 60th birthday celebration meal, thank you for arranging a private dining room at the restaurant, allowing all of us to relax and enjoy a memorable time together. We are grateful for the thoughtful care shown by all of your staff. We would love to visit the newly renovated Brighton Hotel again. Thank you so much!!!

Thanks to the Diamond member benefit, we received a Room upgrade. The moment we stepped inside, the space was so generous that I couldn’t help but say, “Wow.” The interior was consistently styled with a Kyoto-inspired Japanese aesthetic, creating a wonderfully calm atmosphere. The indirect lighting was thoughtfully designed, and the Room felt especially lovely at night. The tableware included beautiful, like-new pieces from Noritake and HARIO. My personal favorite was the bath salts—soaking in the tub while surrounded by natural aromas was truly relaxing. Breakfast was delicious, and having it delivered to our Room made everything feel effortless. Rather than a Hotel stay, it felt like relaxing in a private residence. This time we stayed for one night, but it’s an Accommodation where I’d love to enjoy a Multiple Night Stay at a slower pace. All staff were polite and kind, which made us feel at ease. I would definitely like to stay again. Thank you very much for your hospitality!

The Room had a great view and was spacious, making our stay very comfortable. We also appreciated being able to relax while enjoying music in the bath, shower, and vanity area. The staff were all very kind and attentive, which we truly appreciated.

I stayed here for one night on a trip to Kyoto. I often stay in Kyoto and Nara, and this place has the unique comfort of a compact hotel. It feels very cozy, the Facilities are well equipped, and overall satisfaction is high. Although the hours are limited, it’s wonderful that there are complimentary drinks. Having local Kyoto sake is a service that makes travelers very happy. I was delighted to find the same sake I had at Kyoto Station on my way back. It might be nice if it were available for purchase as well. The front desk staff were kind—I enjoyed talking about sake with them—and they replenished breakfast at just the right times, so I had a very comfortable stay. Kyoto summers are hot, so I’d like to visit again after peak season. Thank you very much.

I’ve stayed in Tsuki 1 and Tsuki 7 from the Tsuki series before, but I visited this time because I really wanted to stay in Tsuki 5, which is highly praised by repeat guests of Kasuien. The team at Kasuien kindly accommodated my request, and I was able to enjoy a wonderful stay. This time the kids were away at summer camp, so it was just the two of us—and we fully enjoyed Kasuien as a couple. In the height of summer, being able to experience the endless Higashiyama forest and the chorus of cicadas—immersed in nature while staying in the comfort of Kasuien—was simply amazing. The staff were the familiar faces we always see, which made us feel very at ease. We debated going to Dominica, but chose in-room dining for dinner with a Kasuien bento—absolutely the right choice. You can enjoy both the meal and Kasuien’s comfort to the fullest. It would be such a waste to go out! The stay-in experience was fantastic. We’d love to come again.

I often stay here when visiting Kyoto for personal trips. I like the quiet setting away from the downtown area. Shin-Sawaragi Street runs north–south toward the Imperial Palace. Some old wooden houses still remain, and over the past few years I’ve been coming here, more small places such as stand bars have opened along the street and side lanes. With an 11:00 check-out, and since it was a hot season, I was able to relax in my Room. I think I’ll stay here again next time.

I stayed one night in Kyoto, a city I love, to go hydrangea viewing. I arrived before check-in, but I was able to relax in the lounge overlooking the beautiful garden with a cola and cake. Soon after, I was shown to my room, which I truly appreciated. As I don’t have much stamina, I chose this Hotel so I could rest well while still enjoying the feeling of being on a trip in Kyoto. I made a Reservation for a room with views of Kōmyō-ji Temple’s main gate and the Hotel garden from the window. Including the magic hour at dusk and dawn as well as the nighttime illumination, the scenery was even more wonderful than expected, and it was truly relaxing. It was also adorable to see snails and umbrellas drawn in the Hotel’s stone garden outside the window—so perfect for Japan’s rainy season. In my room there were Gion Tsujiri kabusecha green tea, black tea, and coffee; plus complimentary juice and beer in the refrigerator. Enjoying a slow Hotel stay while watching the beautiful view and changing sky was simply amazing. In particular, there was a chocolate-scented coffee capsule called “Chocolatino” for the espresso machine—I woke up before dawn and felt so happy having my morning coffee while watching sunrise magic hour. The beer also had stylish yuzu and fruity aromas, and drinking it in a bathrobe after bathing tasted exceptionally good. From 15:00 to 18:00, welcome drinks were available in the lounge. There were champagne and white wine—both favorites of mine—and I enjoyed them at leisure. As I’m a light eater traveling solo (and had just eaten cake), pairing drinks with some potatoes was more than enough for me; however, it also felt like you could enjoy a proper dinner there as well—meat dishes, desserts, and more—which seemed great because you can adjust freely depending on your mood. I love baths as well, so I was happy that there were stylish, high-quality bath salts and amenities provided in generous amounts. Twice—at night and again the next morning—I soaked properly in a bathtub where I could fully stretch out and relax. Breakfast overlooking the garden was wonderful too; they kindly arranged seating where I could feel comfortable on my own. After breakfast each day, between attending morning services and taking walks around the garden grounds (and more), it felt incredibly fulfilling. The gardens within this Hotel also had seasonal flowers such as hydrangeas and bellflowers (kikyo). Including nighttime illumination visits too—I took three walks total: evening, night, then morning—and being able to enjoy Kyoto’s seasonal atmosphere without even leaving made me extremely satisfied. It was an amazing trip to Kyoto!

It is in a very convenient location for visiting the excellent Japanese restaurants and kappo dining in Gosho-minami, so I stay here often. The Room is kept clean and well prepared, the amenities are well stocked, and it also comes with Maeda Coffee, Marukyu Koyamaen Japanese tea bags, and sweets—perfect for a relaxing break. This is my favorite Hotel in Kyoto. On my last visit, even though it was not yet check-in time, they kindly let me check in early because my Room was ready, which I truly appreciated.

I stayed here on my first solo trip after turning fifty. Although I didn’t stay long, everything was thoughtfully taken care of and very comfortable. The breakfast buffet after a walk to Nanzen-ji Temple was especially wonderful. Thank you very much.

This was my second stay. It was a Multiple Night Stay, and I really appreciated that complimentary water was included along with the replacement towels. Many places don’t offer that these days. The building was clean and comfortable to stay in. However, the hallway felt a bit too dark.

Although it’s part of the Hyatt group, there’s no excessive service, which actually makes it more comfortable. You bring necessary items such as toner and bath towels to your room from in front of the 1st-floor front desk, and I support this effort to reduce unnecessary waste. There is no dedicated parking lot, but there is a coin-operated parking area along the local road on the annex side. When loading and unloading luggage from the car, it was helpful that there was little traffic. The disappointing part is the coffee service. I use it every year when I stay, but there always seems to be some kind of issue—such as the machine not working properly or running out of milk. Overseas guests also seemed confused about how to use it. It might be better to switch to a simpler machine like those at convenience stores. I also feel sorry for the front desk staff having to deal with problems with the machine.

I stayed here for business, but next time I’d love to enjoy it for a private trip. Thank you very much for your hospitality.

We stayed for two nights in late August on a family trip. On the first night, I became unwell (likely heat exhaustion due to Kyoto’s climate and lack of sleep), and you kindly adjusted how dinner was served. You also prepared an ice pack and cold water, and all the staff offered warm words afterward as well—I truly caused you a lot of trouble. The next day we returned to the Accommodation early after sightseeing, but housekeeping was completed quickly and the Room was restored to a comfortable state. Our child had brought a favorite stuffed toy, and seeing it seated on the sofa warmed our hearts. I was also impressed that all staff had shared information such as my avoiding caffeine and our child’s preferences, and handled everything so naturally with thoughtful care. The timing of your check-ins and sense of distance were just right, and we experienced truly wonderful hospitality. We used the Room as a family of three (our child is in 6th grade), and it felt neither too large nor too small. Having a bath in the Room was especially nice because we could use it whenever we wanted. The water temperature was set to 41°C, which feels hot in summer, but we could adjust it by adding water. The changing area had floor heating, which helped prevent us from getting too chilled after bathing. Towels and water were replenished as well, so even if we sweated after bathing, it was great to be able to use clean towels and clothes. Also, there was a lovely fragrance the moment we entered the Room, with incense throughout the building—these scent touches made everything feel special and out of the ordinary. Every meal was truly delicious. Our child has many dislikes when it comes to seafood, but you accommodated this thoughtfully; plus, both days’ menus were different so we could enjoy variety. In particular, the charcoal-grilled style dishes along with Anto-jiru soup, takikomi gohan (seasoned rice), and Wakan 18 tea were excellent—our child loved them too. Breakfast also came with many rice accompaniments that were all delicious. The soups and dashi-based dishes especially felt very “Kyoto,” which we appreciated. Finally, I would like to express my heartfelt gratitude to everyone who took care of us during our stay. We made wonderful memories in Kyoto thanks to you. This is an Accommodation we would love to visit again as a family.

Pros: - It’s a reasonably priced Hotel, but perhaps because it’s part of the Banyan Tree chain, the service felt comparable to a high-end Hotel. Even though I stayed only one night, the front desk staff remembered my name, and every staff member was brisk and professional—very pleasant. When I asked after checkout whether they could keep some food refrigerated while storing my luggage, they kindly agreed. - A shower-only setup may be a matter of preference, but since it was midsummer it was perfectly comfortable. If anything, it made the Room feel more spacious. - The small raised tatami area is also relaxing. I would have preferred floor cushions (zabuton) over regular cushions, but that may be intended for international guests. Cons: (all minor “if I had to say” points—not deal-breakers) - The nearest station is Sanjo Keihan, so I wouldn’t say access to all of Kyoto is ideal. That said, the exit is right nearby, so it’s a good location if you plan to visit the surrounding area. - The in-Room TV remote has buttons for Netflix and similar services, but the TV isn’t connected to the internet so you can’t use them—disappointing. - This is common in Ryokan-style properties, but the ceramic washbasin has a rough texture; when washing your face, if your fingers brush against it, it can sting a little. - I used the spa; since it seems to be regular guest Rooms converted into treatment spaces and you step out into a guest-room corridor from reception first, it may feel slightly less “special.” The treatment itself was very good.

I stayed in a smoking Deluxe Single Room. The Room was thoroughly cleaned down to every detail, and I had a very comfortable stay. I accidentally left something behind, but they kindly assisted me over the phone, and this is a wonderful Hotel with a high level of satisfaction in every aspect. Whenever I visit Kyoto, I will definitely stay here again.

The bus stop is nearby, making it a great location for getting anywhere in Kyoto City. The Hotel also has parking and had a calm, relaxing atmosphere. The lobby was tastefully arranged, and the Room was clean, well-equipped, and comfortable. The staff were polite and attentive, and I would like to stay here again.

Nanzenji Sando Kikusui is a special place filled with everything we love, and staying here becomes a happy time to share it all with family. A beautiful Kyoto garden in fresh spring green, exquisite cuisine and wine, welcome Champagne, luxurious Rooms, and the staff’s hospitality—plus the one-of-a-kind location on Nanzenji Sando. Few Accommodations offer all of this. This time, we woke up early to join the dawn zazen session at Nanzen-ji Temple, which became an unforgettable experience. It is worth traveling here even if it means taking a flight just to visit.

When I arrived early and asked at the front desk if they could store my luggage, they kindly let me into my Room since it was already ready, which I really appreciated. The bus stop is nearby and the location is convenient, and the Room was spacious and comfortable. This is a Hotel I would like to stay at again.

A fairly new Hotel with plenty of space. The location is very convenient, and the service is just right—neither lacking nor excessive. I’d like to stay here again if I have the chance.

Everything was wonderful. I checked in feeling completely exhausted that day, but the staff kindly offered to show me where the restaurant was if I didn’t mind, and since they could seat me right away, I ended up having dinner there. As I was dining alone, I asked the staff about portion sizes while ordering, and it turned into a truly delicious and happy meal. The Room was just the right size, so I could relax and recover. The next morning I took it easy as well. I got some cake and bread to take out and went to a friend’s Hotel where they were staying to eat them, and they were so good that I regretted not having breakfast here. I’m sure I’ll stay here again next time!