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Richmond Hotel has rarely disappointed me in the past, and this stay in Nagoya reminded me why. The rates are not cheap, but the rooms are thoughtfully designed down to the smallest details, and the calm interior decor left a great impression. The bed quality in particular was excellent, offering a level of comfort that feels a step above a typical Business Hotel. I was also looking forward to breakfast at Royal Host. The omelet and pancakes were smaller than expected, but both are cooked to order, which made it more satisfying than a standard buffet. I was especially impressed by a young female staff member with glasses on the floor who smoothly assisted an international guest in English without a Reservation. It was only a brief exchange, but it clearly reflected the high service standards of the Hotel overall. From the room and breakfast to the staff service, I was satisfied with almost everything. Even if it costs a bit more, this is an Accommodation where you can truly feel what you’re paying for.

We stayed on the Espacio Floor for a Hotel getaway with our baby as a refreshing break from daily childcare. I had pictured Nagoya Kanko Hotel as a long-established, classic Hotel, but the Rooms, lounge, and spa on the Espacio Floor were all beautiful and sophisticated, making for an extremely satisfying stay. Thanks to our Diamond member benefits, we were upgraded to a larger Room. They also lent us a baby crib and a diaper pail, so even with a baby we had no inconvenience at all and could truly enjoy our stay. The staff’s hospitality was excellent, and their service was consistently pleasant. We especially loved the lounge on the 18th floor and used it for everything—starting with afternoon tea, then the evening light meal, nightcap service, and breakfast. Perhaps because we stayed on a weekday, there were few guests; combined with the generous spacing between seats, we were able to relax in comfort. The sweets and savory items at afternoon tea were all delicious—we were delighted from right after check-in! The Room was spacious and included both a sofa and dining table. With complimentary minibar items as well, we could unwind not only in the lounge but also comfortably in our Room. After our baby fell asleep, my wife and I enjoyed minibar drinks together at ease—it was wonderfully restorative. Although we didn’t use them since it was only one night, it left an impression that the Room came equipped with a mini kitchen, a BALMUDA toaster oven/microwave combo unit (oven range), and a drum-type washer/dryer. We also appreciated the high-quality amenities: BVLGARI bath amenities, a ReFa shower head, and a REPRONIZER hair dryer. We also used the spa located in an adjacent building. It felt slightly compact but wasn’t crowded—almost like having it to ourselves—and we could relax in such a calm space. As someone who loves saunas in particular, I really liked that they have both an over-90°C dry sauna and cold plunge pool (it would be even better with more of a dedicated relaxation area). With my wife’s blessing I went both at night and again in the morning. Overall this stay exceeded expectations by far—we were extremely satisfied. We would love to return to Espacio again whenever we need another refreshing break from parenting!

Even though I arrived late, the front desk staff were kind and made me feel at ease.

It is very conveniently located just a short walk from Osu Kannon. The hotel itself shows its age, and the rooms are simple and modest. The in-room bath is not particularly impressive, but the public bath is pleasant to use. The complimentary drinks service and amenities are more than sufficient and much appreciated. It was disappointing that there were no disposable slippers. All staff are kind and courteous. I would like to stay here again if I have the opportunity.

- I stayed here on a business trip from Tokyo to Nagoya. - I also borrowed a few amenities (a smartphone cable and nail clippers), and the staff were kind and welcoming with warm smiles. - The breakfast buffet offered a wide variety of delicious options, and the energetic service from the staff was impressive. - The double Room was comfortable, and I was able to use the large public bath (a bit small) almost privately. - The only downside was that the elevator was crowded in the morning, and some guests couldn’t get on, so I recommend allowing extra time when leaving. Thank you very much for your hospitality. I’ll be back, and I’ve already recommended it to my colleagues!

I had plans from the evening, so I chose this place because I could check in at 2:00 PM and it’s close to the station. When I arrived, there was construction next door and it’s in a busy downtown area, so I was worried about noise. However, there was no construction noise or nighttime disturbance, and I had a comfortable stay. Check-in was smooth with just one signature since the online reservation details were already reflected (some places still make you fill everything out by hand). If I come to Nagoya again, I’d like to stay here again.

This was my first time staying in the ladies’ Room (shower type). The Room felt a bit more spacious, and having a massage chair was wonderful. The shower room with a rain shower had plenty of space and great features. I was so satisfied with the shower room this time that I didn’t use the public bath, but since it’s on the same floor as the ladies’ floor and incredibly convenient, I’m thinking I’ll try it next time. At this Hotel, the beds are firmer and also wider, so I always sleep very well. With practical touches like the placement of the sink and table, it’s such a comfortable Room that next time I’d love to book a Multiple Night Stay if possible. Breakfast is great too—you can enjoy freshly made omelets, the miso soup made with cute miso balls is delicious, and I also love the sweet red bean butter next to the bread. Since I live far away, I can’t visit often, but I would definitely like to stay here again.

I stayed here to attend a game at the dome. I have a hearing impairment, and I sincerely appreciate your kind and attentive support at check-in. The Room was clean, and I also enjoyed the large public bath. The breakfast bread and soup were very delicious. I travel to many places following the Tigers, but for Nagoya, I will definitely stay here again next time.

This was our second stay, and we had a very comfortable time. We would love to stay again next time.

We stayed for a Multiple Night Stay of 3 nights! The Room was clean, with a separate bath and toilet, and the view from the window was amazing—morning sunlight streamed in, and the night view was beautiful. Breakfast was excellent; everything was delicious, and we were able to relax and enjoy a wonderful morning. After checkout, I realized I had left something behind in the Room and contacted them. Everyone was kind, and they carefully mailed it to me later. Thank you!

This was my first stay. The Hotel is adjacent to the station, making it convenient for sightseeing, and since my friend who traveled with me smokes, they were grateful to find a smoking Room, which is rare these days. The service was excellent, and from our Room on the 24th floor the night view was beautiful. We were also able to watch the sunrise and enjoy a quiet, dreamlike scene. The Room was thoroughly cleaned and well stocked with amenities. Coffee, tea, and sugar were provided, and while the drinks in the refrigerator are paid items, there was a wide selection. There is also a convenience store nearby, but we were able to relax comfortably in the Room without any hesitation. The breakfast was carefully prepared with thoughtful touches; including local dishes, it ranks among the best Hotels I have stayed at so far. Elevator security also felt reassuring, as the key card only worked for our Accommodation floor. I would definitely like to stay again.

This Hotel offers outstanding staff service.

A welcome drink was provided. You could choose any one drink you liked. I've never seen such a service before. The staff who assisted us were very kind. I'm glad I stayed here!

We stayed here for our wedding anniversary. The hotel felt new and very clean, and its convenient location near the station was a plus. The staff were kind, and their warm smiles left a great impression. The Nagoya-style breakfast dishes were delicious.

The amenities were minimal, but I was able to stay comfortably without any inconvenience. The welcome drink was a nice touch. The front desk staff were also very helpful. The bed was comfortable, and before I knew it, it was morning. Noise wasn’t an issue at all, and I slept very soundly. I also liked that you can choose a pillow firmness to suit your preference. It’s a bit of a walk from the station, but there’s an underground passageway, and I’d like to stay here again if I have the chance.

The staff were very attentive, and the Facility, Hotel, and Room were all clean and extremely comfortable.

When my companion developed a fever in the middle of the night, you kindly lent us a thermometer late at night and accommodated our sudden request to extend our stay early in the morning. It was very reassuring. I would love to stay with you again on a future trip to Nagoya. Thank you very much.

I stayed for one night. From the moment I arrived, the staff at the reception counter made me feel very welcome and at ease. I was able to take only the amenities I needed, which was efficient and convenient. Breakfast was excellent with a great selection—I ended up eating more than I planned. It was close to the station, so getting around anywhere was easy. It made for a very satisfying trip. I’d love to stay again if I have the chance.

I made a Reservation for a concert at Niterra Civic Hall (Nippon Tokushu Togyō). It was perfectly close—just a 30-second walk to the venue. Even though the Hotel is in a lively area, it was very quiet, and the staff were kind and attentive. The Room was spacious and relaxing, and I was very satisfied with the perfectly sized shelf in the changing area—just the right height and width. The lounge coffee was delicious, and although the manga corner is small, it had an appealing selection and I really enjoyed it! For breakfast, I had a Japanese set meal at “Tenya” on the first floor. The salmon, spinach ohitashi, and miso soup were all deeply comforting and delicious—I felt happily full from the morning for the first time in a while. I’d love to stay at this Hotel again—so much so that I’m thinking of checking upcoming concerts at Niterra Civic Hall just as an excuse to come back. Thank you very much for your wonderful hospitality.

This was my second stay, following my visit in June, and I was even more satisfied than last time—it feels worth coming to Nagoya just for this Accommodation. The Room’s ambiance and the staff’s calm professionalism truly embody the hospitality of a top-tier Hotel. Next time as well, I’d like to come to Nagoya just for this place.