สถานีŌhito × การบริการลูกค้าและการให้บริการที่ได้รับการประเมินสูงที่โรงแรม·เรียวกัง

This was our first trip with my daughter and her husband, our grandchild, and two dogs. The Room was very spacious, and our 2-year-old grandchild was thrilled—running around until bedtime. Our Room was on the second floor, and the area below seemed to be around the front desk, so we didn’t have to worry too much about noise for guests downstairs. It was also our dogs’ first overnight stay, so we were a bit anxious, but most guests on the same floor were traveling with dogs as well. We could hear barking here and there, which made it feel relaxed and heartwarming. Having meals served in the Room was wonderful. If I could make one request: dessert and soup were served at the same time during dinner, so I would appreciate it if the soup could be served first. The Onsen was excellent—I went in three times. A typhoon was approaching so unfortunately the weather wasn’t great, but when the rain stopped we took a walk with our dogs and grandchild. The Onsen town at night had a lovely atmosphere and was really nice. All of the staff were friendly and spoke kindly to both our grandchild and our dogs—we truly felt their warmth. It was a very enjoyable Accommodation that left us with lasting memories. P.S.: The Room had everything prepared, including a crate, pet sheets/pads, a lint roller (sticky roller), deodorizer spray, and more.

Thank you as always. We had another comfortable stay and look forward to staying again in the future.

We traveled with our dog. We’ve traveled to many places with our dog, and the meals here were by far the best. The portions were generous, and it’s a real shame we couldn’t finish everything. Having the meals served in our room was also a great choice. The building feels a bit old, but it was very clean and well maintained, and we really enjoyed using the large public bath. Our dog seemed to love the tatami mats and was more relaxed than ever before. All of the staff were cheerful, energetic, and very kind. We would definitely like to stay here again.

We stayed here for a trip to celebrate my husband’s birthday. The staff’s hospitality, the meals, and the atmosphere were all outstanding. As I am pregnant, we truly appreciated your thoughtful consideration with the food. It was our first trip together in a while, and we were able to feel completely refreshed! We’ve already been saying to each other, “Let’s go again!” We look forward to staying with you again. Thank you so much!!

I am an Onsen enthusiast who stays over 80 nights a year, mainly in Izu. I have stayed at Kameya Keian more than 30 nights in the past, and this year I stayed for 4 nights. The cuisine was artistic in presentation, and the flavor—especially the richness of the dashi—was something no other Hotel or Ryokan can match; it was absolutely outstanding. The Onsen water quality is excellent, as expected of the historic Izunagaoka Onsen, making this a top-rated Onsen Ryokan. I will visit again.

This is our third year in a row staying here, and thanks to you we were able to relax again this time. The delicious sweets and tea served upon arrival, the beautiful greenery of the trees visible throughout the property, the clean and comfortable Room, the spacious open-air bath in the Room, the large public baths and private baths—each with its own unique atmosphere—and the meals that were a delight to look at and, of course, tasted wonderful—everything was outstanding. We are also grateful to all of your staff for their consistently pleasant hospitality. We are already looking forward to our next visit.

This was a truly wonderful Accommodation. Our family takes trips to Onsen Accommodations that are doable from Tokyo for one night about 2–3 times a year, usually spending around 30,000–40,000 yen per person. My wife chooses the Accommodation each time, but lately none have been memorable or particularly appealing. This time, though, we finally found an Accommodation we genuinely want to visit again. Many of the staff are from Southeast Asia; when I asked, I was told they have passed the Japanese Language Proficiency Test N1 and also undergo a one-year training period. We never once had any trouble communicating. I previously lived in Thailand for about five years for work, so I already knew people from Southeast Asia tend to be even more serious and hardworking than many Japanese—but I was still impressed by just how high the standard was here, and we were able to spend a very comfortable time. These days many staff don’t wear name tags (perhaps due to measures against customer harassment), so I don’t know her name, but thank you sincerely to the woman in charge of our Room—she was wonderful and very thoughtful. The all-staff send-off after checkout truly moved me. As for the Onsen: honestly both the water quality and bath area were fairly standard, but everything was very clean. One thing I did notice is that it’s great not having to bring towels into the bath area; however, you still need to bring things like a change of underwear or your phone. In the end we put them in a plastic supermarket bag out of necessity, but I would have liked a larger drawstring pouch (like those often provided at other Onsens) to be available in the Room. Also, my wife said she felt scared because it was dark on the way to the large bath as well as inside it. Lastly, we felt the air conditioner noise was slightly loud—just mentioning it in case. And the meals were outstanding! The balance, portion size, and taste—everything was excellent with nothing to complain about. Because I’m big-built I eat quite a lot and meals at Accommodations often aren’t enough for me; this time I shared small portions of my wife’s meal with our son as well and still felt about 90% full. While breakfast can be disappointing at many places these days, breakfast here was also solid—and it wasn’t that thin crispy dried horse mackerel you often see everywhere else either (which was nice). Above all else: the wasabi was delicious! Being able to get refills freely made it even better. In any case, we definitely want to come again—thank you very much.

Thank you as always for your hospitality. We had another comfortable stay and look forward to staying with you again in the future.

This luxury Japanese-style Ryokan with views of Mt. Fuji offered exceptional service. The view from the Room was stunning, and the windows were polished to a shine, which showed true hospitality. Both the in-room bath and the large public bath were comfortable and deeply relaxing. The meals were also delicious. The attentive service made our children happy as well. This is an Accommodation we would love to visit again.

Three days before our stay, my son suddenly decided to join us, so I called to ask if it would be okay to increase the number of guests. You kindly accommodated the change, which was a great help. Once again, the meals were delicious. We took our time choosing from the menu, and everything we selected was excellent—everyone was very satisfied. I was also happy to see that improvements had been made so the cypress bath in the large public bath is less slippery. We were able to have dinner served in our room again, and we truly appreciate all the help from the staff member in charge. This inn is highly recommended—you can fully enjoy both the hot springs and meals thanks to everyone’s warm hospitality. Thank you very much for taking such good care of us.

Thank you very much for your thoughtful hospitality. You even prepared matcha for us, and we enjoyed it very much. The Room and bathroom were clean, and we had a very comfortable stay. The view from the Room was wonderful—we were moved to be able to take in the sea, mountains, and sunrise all at once, accompanied by birdsong. The Onsen water quality was excellent, and our skin felt pleasantly moisturized even after bathing. We would love to stay again. Thank you very much.

From arrival through checkout the next day and all the way until we drove home, we were treated with exceptionally attentive, outstanding service, and truly enjoyed a perfect holiday. The food was simply superb, and the butler’s thoughtfulness and service were also excellent—thank you so much to all the staff. We would love to stay again!

This time, we were completely satisfied with the Room, meals, and staff. Last time, the front desk staff were unfriendly and I wondered what was going on, but this time both check-in and check-out were very pleasant. The meals were also delicious, and although it was the same attendant as last time, they were extremely considerate. Thank you very much!

Both dinner and breakfast (I chose the Japanese set) were perfectly seasoned and very delicious. The conger eel fritters were especially outstanding. The after-bath ice cream, morning milk, and complimentary drinks were also plentiful, so I could enjoy them throughout the day. The amenities were well stocked too, including Sekkisei toner, emulsion, facial wash, and cleansing products, so there was no need to bring my own.

I made a Reservation the day before my stay after reading the reviews. It was No Meals Included, but the service and atmosphere were great—this was a wonderful Hotel just as described. There is parking, and it’s fairly close to the station, so I recommend it. If I have the chance to visit again, I will definitely stay here. To all the staff, thank you for providing such a comfortable space.

Once again, I was very satisfied with the cuisine, the Room, and the service, and had a wonderfully relaxing stay. Dinner in particular was excellent and truly outstanding, including the salt-grilled ayu we ordered separately. One request: drinks in the lobby lounge end at 7:00 PM, but it would be appreciated if guests could have a drink after dinner, so I would be grateful if you could consider staying open until around 9:00 PM. In any case, I would like to visit again in a different season and look forward to enjoying your delicious food and sake. Thank you for your hospitality.

Relax in the Onsen, enjoy delicious meals, soak your feet in the footbath while drinking milk, and take your time admiring the stunning view through the large window from the Room. It was truly wonderful. The food was excellent; every dish was prepared with care by the head chef, and even the tableware was beautiful. The course meal came in just the right portions, and everything tasted great. The breakfast buffet was also all handmade with rich, thoughtful flavors. The Onsen was clean and well maintained, and I went in many times. The staff service was outstanding as well. Their spirit of hospitality showed even in the smallest details, and the service was excellent. My companion was very satisfied too. I felt it’s a Hotel where adults can relax and enjoy a luxurious stay. The 4.6-star rating wasn’t a lie. Unfortunately we couldn’t see Mt. Fuji this time, so I’ll visit again. It was also amazing to lie down and watch the clouds move through a picture-frame-like window. It really is a great Hotel.

All staff are kind and welcoming, and the “welcome home” atmosphere feels wonderfully comforting. Dinner and breakfast are both delicious. You can fully enjoy the luxury of having the view from the open-air bath in your Room all to yourself. I would love to visit again.

We searched for an all-inclusive, ocean-view Hotel with breakfast and dinner buffets and a pool, and stayed here as a family during our summer vacation. The wide variety of all-inclusive options, the breakfast and dinner buffets with live cooking stations, the pool, and the many types of Onsen were all wonderful. We also enjoyed the free soap-making activity with our child. Everyone at the Hotel was truly kind. They always greeted us with smiles and attentive service, never showing any sign of being busy or affected by the heat. We were deeply impressed by their hospitality and were able to relax at a very leisurely pace. Even during the Shuttle Service on our departure day, they saw us off at the bus despite how busy mornings are—we were touched until the very end. We would definitely like to stay again. It was an amazing summer memory for both children and adults—everything was taken care of.

Although this is a historic Onsen Ryokan, the property is impeccably maintained throughout, and we felt thoughtful attention to detail and quality in every corner. Our family of four enjoyed a truly wonderful stay with dinner and breakfast included. Above all, the Room was fantastic! It was very spacious, with plenty of room for each of us to relax comfortably, while also being perfect for gathering together as a family to chat and enjoy tea and sweets. The in-room beverages were also well stocked—the coffee and tea were excellent—and of course the private open-air bath in the guest room was amazing. We had both dinner and breakfast in a private dining room. The staff member who took care of us was highly professional and kind; everything from the timing of each course to the explanations of every dish and overall service was flawless, allowing us to enjoy our meals comfortably from start to finish. And finally, the greatest highlight here is definitely the Onsen! There are many different types of baths on site—so many that we seriously discussed “the best order” to try them all (laughs)! We were so busy enjoying the Onsen that we didn’t have time to relax with drinks in the lounge. That just gives us an excuse to come back. In short, our family of four thoroughly enjoyed this stay with dinner and breakfast included. The Room, cuisine, service, and Onsen—all exceeded our expectations. This Accommodation comes highly recommended for anyone who loves hot springs or wants a relaxing time at an Onsen Ryokan. We would love to stay again!